I previously bought a Jeep, brought it in for a oil change and they messed something up and ever since that oil changed it leaked oilWhen bringing this up to them, they know nothing, claim they didn't mess anything upI had, had enough with it leaking and decided it was time for a different vehicleThis time a dodge journey, money was put down but after sleeping on the decision, I decided that wasn't the right choice in a new vehicle has I had thoughtI went into talk with the finance guy who would not take my change of heart for an answer, he proceeded to tell me how he could give me for warranties and all other specialsAfter a half hour of arguing he finally let me leaveOn the way out of the building sales guys were coming up to me telling me they world give me more for my jeepThese people want no part in listening to you and helping you find the right vehicle for youThey are only out for the money and once they have could care less about you as a personI will never go back and I make sure to let everyone I no to go somewhere else, don't waste your time here
Business will be making a donation, in Ms [redacted] 's name, for $to the American Cancer SocietyHe will get check out immediately and will email copy of check and verification to Revdex.com and Ms [redacted] Business would like Ms [redacted] to make an amendment to all statements she has made on social media thus far stating that the business is making this donation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have a copy of the disclosure that was posted on the vehicle and it did not have 'buy back" marked Additionally, it being a buy back was never mentioned nor explained to me, if I had been told it was a "lemon law buy back" at any point, I would not have purchased the vehicle Regards, [redacted]
We apologize for any inconveniences that have
occurredOur records indicate that *** purchased the vehicle on 4/02/with 83,miles on itThe vehicle also had a 3month/3000mile, $deductible limited warranty included with the purchaseThe customer had test driven the vehicle prior to the purchase and the vehicle did not have any issuesAt the time of delivery the customer was also offered options to upgrade to a more comprehensive warranty but declined.
We show a service visit on 4/23/with miles on it for a brake warning light onOur service team inspected the vehicle and found the brake fluid and sensor working properly at the timeWe did however as a service to the customer replace the brake fluid sensor and retestThey system checked ok and the brake light was offWe did not charge the customer for this service
We have no way of knowing what happened to the vehicle on 8/19/but we certainly would have offered assistance to the customer had she contacted the Service Department or the Service Manager
Again we apologize for any inconvenience and would be more than willing to look at the vehicle againIf you have any questions you can call me at ###-###-#### or email me atr***
Thank you!
*** ***
normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-"> I was responding to a complaint ID # *** from *** *** about her buying a pre-owned vehicle from us and not aware that the vehicle was a previous manufacturer buy back vehicle. I did attach a copy of the vehicle disclosure that was in the vehicle at the time she had purchased it back on November 24th and it does clearly state that it was a previous manufacturer buy back and that she had been aware and it even has her signature on it and date as well. According to the state of Wisconsin motor vehicle department our responsibility as a motor vehicle dealer is to mark on the pre owned vehicle disclosure any previous title brands that we are aware of on the vehicle and we have done that in this case and *** signed and dated acknowledging that as well. If you have any other questions, or would like me to go into further detail, you can call me at ###-###-#### or email me at***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I agree that Kollosso send money to a cancer charity as long as they send you proof that it was done. Under their agreement, they will send $100, under my name, to American Cancer Society and $100 in Kollosso's name to a cancer charity of their choice.
Thank you,[redacted]
I previously bought a Jeep, brought it in for a oil change and they messed something up and ever since that oil changed it leaked oil. When bringing this up to them, they know nothing, claim they didn't mess anything up. I had, had enough with it leaking and decided it was time for a different vehicle. This time a dodge journey, money was put down but after sleeping on the decision, I decided that wasn't the right choice in a new vehicle has I had thought. I went into talk with the finance guy who would not take my change of heart for an answer, he proceeded to tell me how he could give me for warranties and all other specials. After a half hour of arguing he finally let me leave. On the way out of the building sales guys were coming up to me telling me they world give me more for my jeep. These people want no part in listening to you and helping you find the right vehicle for you. They are only out for the money and once they have could care less about you as a person. I will never go back and I make sure to let everyone I no to go somewhere else, don't waste your time here.
Business will be making a donation, in Ms. [redacted]'s name, for $200 to the American Cancer Society. He will get check out immediately and will email copy of check and verification to Revdex.com and Ms. [redacted].
Business would like Ms. [redacted] to make an amendment to all statements she has made on social media thus far stating that the business is making this donation.
Response to: #[redacted]
Unfortunately this has turned into an ugly he said she said
situation. In all our years in business
we have never had an employee steal anything from a customer’s vehicle. Miss [redacted] has accused Kolosso of stealing
monies from her vehicle. We have no...
proof other than here say, it’s a general
understanding that you don’t leave valuables in your vehicle, locker in the
gym, or your room in the hospital etc. If there truly were monies left in the vehicle by mistake Miss [redacted]
could have called the service department and asked the monies be taken
out. Or she could have returned to
remove herself. Miss [redacted] contacted the Police Department and demanded an
investigation. The investigation took place and all our employees co-operated;
they even offered a polygraph test. Before
the Police finished their investigation at Miss [redacted]’s request, she launched
an aggressive on line smear campaign against Kolosso with no proof just
assumptions. Our understanding is that
the Police investigations found no wrong doings on the part of Kolosso
Employees. At this point Kolosso will give a 200.00 donation to any
cancer charity that Miss [redacted] chooses. $100.00 will be given on behalf of
Miss [redacted] and $100.00 will be given on behalf of Kolosso employees. The checks will be made out direct to the
charities. To address the repairs: Miss [redacted]’s vehicle was sold including a 3month/3000mile Limited
Warranty with a $100.00 deductable. On
5/01/15 with 85954 miles on it the vehicle was brought into our service
department for a issue with the running boards. The vehicle was sold with 84765 miles on it. Approximately 1189 miles had been put on the
vehicle. At the time the customer signed for the 100.00 deductable. The vehicle was looked at for a shake when
approaching a stop; the issue could not be duplicated. The technician inspected
the plugs and they appeared normal for 85k miles. We did not charge for this
inspection. The customer also stated
that the running boards were not working. Upon our inspection they were
operating ok, with the exception that the cancel switch or feature was not
working. Miss [redacted]’s was informed that
we did not have the GM scan tool further diagnosis. She was also informed that
it may not be covered under warranty. We did not charge Miss [redacted] for any of
the work performed. The warranty is good
for 3mos/3000 and can be taken to any GM service center. To address the oil changes: Kolosso includes at no charge 2 standard oil changes within the first
year. The oil changes are free and only good at Kolosso and they have no cash
value if not used. Sincerely[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have a copy of the disclosure that was posted on the vehicle and it did not have 'buy back" marked. Additionally, it being a buy back was never mentioned nor explained to me, if I had been told it was a "lemon law buy back" at any point, I would not have purchased the vehicle.
Regards,
[redacted]
Sounds good! However, the disclosure in the vehicle is the sticker copy of the disclosure and the duplicate non sticker part is the copy she signs and we keep in the deal for our records. We purchase the disclosure through the state of Wisconsin and she gets to keep the original copy that was displayed in the window of the vehicle. They will be exactly the same except her copy does not have her signature on it and ours does so that there is proof that she has acknowledged receipt and read all the vehicle disclosures. Let me know if that does not make sense. I guess I am just really confused because she signed acknowledging that it was a “buy back” in the first place and according to the state we did nothing wrong at all?
I previously bought a Jeep, brought it in for a oil change and they messed something up and ever since that oil changed it leaked oilWhen bringing this up to them, they know nothing, claim they didn't mess anything upI had, had enough with it leaking and decided it was time for a different vehicleThis time a dodge journey, money was put down but after sleeping on the decision, I decided that wasn't the right choice in a new vehicle has I had thoughtI went into talk with the finance guy who would not take my change of heart for an answer, he proceeded to tell me how he could give me for warranties and all other specialsAfter a half hour of arguing he finally let me leaveOn the way out of the building sales guys were coming up to me telling me they world give me more for my jeepThese people want no part in listening to you and helping you find the right vehicle for youThey are only out for the money and once they have could care less about you as a personI will never go back and I make sure to let everyone I no to go somewhere else, don't waste your time here
Business will be making a donation, in Ms [redacted] 's name, for $to the American Cancer SocietyHe will get check out immediately and will email copy of check and verification to Revdex.com and Ms [redacted] Business would like Ms [redacted] to make an amendment to all statements she has made on social media thus far stating that the business is making this donation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have a copy of the disclosure that was posted on the vehicle and it did not have 'buy back" marked Additionally, it being a buy back was never mentioned nor explained to me, if I had been told it was a "lemon law buy back" at any point, I would not have purchased the vehicle Regards, [redacted]
We apologize for any inconveniences that have
occurredOur records indicate that *** purchased the vehicle on 4/02/with 83,miles on itThe vehicle also had a 3month/3000mile, $deductible limited warranty included with the purchaseThe customer had test driven the vehicle prior to the purchase and the vehicle did not have any issuesAt the time of delivery the customer was also offered options to upgrade to a more comprehensive warranty but declined.
We show a service visit on 4/23/with miles on it for a brake warning light onOur service team inspected the vehicle and found the brake fluid and sensor working properly at the timeWe did however as a service to the customer replace the brake fluid sensor and retestThey system checked ok and the brake light was offWe did not charge the customer for this service
We have no way of knowing what happened to the vehicle on 8/19/but we certainly would have offered assistance to the customer had she contacted the Service Department or the Service Manager
Again we apologize for any inconvenience and would be more than willing to look at the vehicle againIf you have any questions you can call me at ###-###-#### or email me atr***
Thank you!
*** ***
normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px; display: inline !important; float: none; background-"> I was responding to a complaint ID # *** from *** *** about her buying a pre-owned vehicle from us and not aware that the vehicle was a previous manufacturer buy back vehicle. I did attach a copy of the vehicle disclosure that was in the vehicle at the time she had purchased it back on November 24th and it does clearly state that it was a previous manufacturer buy back and that she had been aware and it even has her signature on it and date as well. According to the state of Wisconsin motor vehicle department our responsibility as a motor vehicle dealer is to mark on the pre owned vehicle disclosure any previous title brands that we are aware of on the vehicle and we have done that in this case and *** signed and dated acknowledging that as well. If you have any other questions, or would like me to go into further detail, you can call me at ###-###-#### or email me at***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I agree that Kollosso send money to a cancer charity as long as they send you proof that it was done. Under their agreement, they will send $100, under my name, to American Cancer Society and $100 in Kollosso's name to a cancer charity of their choice.
Thank you,[redacted]
I previously bought a Jeep, brought it in for a oil change and they messed something up and ever since that oil changed it leaked oil. When bringing this up to them, they know nothing, claim they didn't mess anything up. I had, had enough with it leaking and decided it was time for a different vehicle. This time a dodge journey, money was put down but after sleeping on the decision, I decided that wasn't the right choice in a new vehicle has I had thought. I went into talk with the finance guy who would not take my change of heart for an answer, he proceeded to tell me how he could give me for warranties and all other specials. After a half hour of arguing he finally let me leave. On the way out of the building sales guys were coming up to me telling me they world give me more for my jeep. These people want no part in listening to you and helping you find the right vehicle for you. They are only out for the money and once they have could care less about you as a person. I will never go back and I make sure to let everyone I no to go somewhere else, don't waste your time here.
Business will be making a donation, in Ms. [redacted]'s name, for $200 to the American Cancer Society. He will get check out immediately and will email copy of check and verification to Revdex.com and Ms. [redacted].
Business would like Ms. [redacted] to make an amendment to all statements she has made on social media thus far stating that the business is making this donation.
Response to: #[redacted]
Unfortunately this has turned into an ugly he said she said
situation. In all our years in business
we have never had an employee steal anything from a customer’s vehicle. Miss [redacted] has accused Kolosso of stealing
monies from her vehicle. We have no...
proof other than here say, it’s a general
understanding that you don’t leave valuables in your vehicle, locker in the
gym, or your room in the hospital etc. If there truly were monies left in the vehicle by mistake Miss [redacted]
could have called the service department and asked the monies be taken
out. Or she could have returned to
remove herself. Miss [redacted] contacted the Police Department and demanded an
investigation. The investigation took place and all our employees co-operated;
they even offered a polygraph test. Before
the Police finished their investigation at Miss [redacted]’s request, she launched
an aggressive on line smear campaign against Kolosso with no proof just
assumptions. Our understanding is that
the Police investigations found no wrong doings on the part of Kolosso
Employees. At this point Kolosso will give a 200.00 donation to any
cancer charity that Miss [redacted] chooses. $100.00 will be given on behalf of
Miss [redacted] and $100.00 will be given on behalf of Kolosso employees. The checks will be made out direct to the
charities. To address the repairs: Miss [redacted]’s vehicle was sold including a 3month/3000mile Limited
Warranty with a $100.00 deductable. On
5/01/15 with 85954 miles on it the vehicle was brought into our service
department for a issue with the running boards. The vehicle was sold with 84765 miles on it. Approximately 1189 miles had been put on the
vehicle. At the time the customer signed for the 100.00 deductable. The vehicle was looked at for a shake when
approaching a stop; the issue could not be duplicated. The technician inspected
the plugs and they appeared normal for 85k miles. We did not charge for this
inspection. The customer also stated
that the running boards were not working. Upon our inspection they were
operating ok, with the exception that the cancel switch or feature was not
working. Miss [redacted]’s was informed that
we did not have the GM scan tool further diagnosis. She was also informed that
it may not be covered under warranty. We did not charge Miss [redacted] for any of
the work performed. The warranty is good
for 3mos/3000 and can be taken to any GM service center. To address the oil changes: Kolosso includes at no charge 2 standard oil changes within the first
year. The oil changes are free and only good at Kolosso and they have no cash
value if not used. Sincerely[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have a copy of the disclosure that was posted on the vehicle and it did not have 'buy back" marked. Additionally, it being a buy back was never mentioned nor explained to me, if I had been told it was a "lemon law buy back" at any point, I would not have purchased the vehicle.
Regards,
[redacted]
Sounds good! However, the disclosure in the vehicle is the sticker copy of the disclosure and the duplicate non sticker part is the copy she signs and we keep in the deal for our records. We purchase the disclosure through the state of Wisconsin and she gets to keep the original copy that was displayed in the window of the vehicle. They will be exactly the same except her copy does not have her signature on it and ours does so that there is proof that she has acknowledged receipt and read all the vehicle disclosures. Let me know if that does not make sense. I guess I am just really confused because she signed acknowledging that it was a “buy back” in the first place and according to the state we did nothing wrong at all?
Thanks!
[redacted]