zChocolat

My Order # I placed an order back on May-03-2016,the shipment company asked me to take care of the customs clearance fee INR 4881.50, for which ZChocolat advised that my order was covered under DDP, so I don't have to take care of any charges, now I've received an mail stating I've to take care of the charges of EURO which is greater than the shipment company charged and also it's shocking for me to make the payment againAbove All, Zchocolat failed to inform the DHL shipment service that it's a DDP covered shipment, so they delayed delivery cause of this paymentI'm totally shocked and frustrated to do any kind of business again or to refer any of my friends if they keep on adding many hidden charges like what I faced, and also cause delay in delivery due to improper/sad customer service

My Order # 239617
I placed an order back on May-03-2016,the shipment company asked me to take care of the customs clearance fee INR 4881.50, for which ZChocolat advised that my order was covered under DDP, so I don't have to take care of any charges, now I've received an mail stating I've to take care of the charges of EURO 72. which is greater than the shipment company charged and also it's shocking for me to make the payment again. Above All, Zchocolat failed to inform the DHL shipment service that it's a DDP covered shipment, so they delayed delivery cause of this payment. I'm totally shocked and frustrated to do any kind of business again or to refer any of my friends if they keep on adding many hidden charges like what I faced, and also cause delay in delivery due to improper/sad customer service.

Based on my personal experience, zchocolat.com is a horrible service/website to use. First of all, they do not deliver on time and as promised. They changed my order shipping/delivery date several time and it was delivered several days later than initial plan. Surprisingly, a few days after the late delivery, I received another bill from them for some additional local custom delivery and monitoring fees. The original gift chocolate price was roughly $50 and they had initially charged me $37 for its delivery. The second bill asked for another $40 for monitoring of the same purchase. In other words, I was charged $77 for delivery of a $50 box of chocolate. They have poor customer service and refuse to acknowledge my purchase invoice. Definitely, the chocolates are not that good to worth all these extorted additional delivery/shipping/handling charges. I will never do business with them again and recommend all of you to stay away from them.