Mr***'s first point states that "management cannot provide a valid written contract" because "no such written agreement exists"We've scanned and attached the written contract signed by Mr***He paid $in rent, charged to his Visa card, on August to move in on September His second point states that he "never agreed to enforce [our] company procedures"This is in regards to his claim of missing itemsThis is also irrelevant as the contract he willingly signed clearly states that he "understands that Sell-It-Here is not responsible for breakage, theft, fire, or natural disasters." With respect to breakage or theft, there is nothing he even needs to enforceHis statement about us requiring him to enforce our procedures makes no sense His third point is that our manager refused to further discuss his issuesIt wasn't that she refused to discuss themShe did discuss them with him multiple timesAt a certain point, though, she can't continue to argue in circles when no progress is being madeAnd when he mentions bringing in his attorney, there is no reason to continue the conversation if he's threatening litigationIn this same point, he claims that he was unable to submit a "full list of missing items"In his previous point, however, he says he did inform the staff about missing items His fourth point is that we deceived him by claiming that he only had to wait to be offered a different boothThis is not deceptionThis is how our waiting list worksThere is no formal, contractual agreement to be moved into a better boothNot all empty booths are available to him right awayJust because we told him that he could be moved into the first available booth doesn't mean he gets the first empty boothIf there are five consignors that told us they wanted to move first, those five consignors get first choice on empty boothsIt would not be fair to them if we moved Mr [redacted] firstHad he remained in his booth, he most likely would have been moved to a better both in February He further claims that a statement we made earlier contradicts the fact that booth relocation is not part of our contractFor starters, booth relocation is not, in fact, part of our contractAnd claiming that he would have been offered a new booth had he waited does not contradict this fact The overall problem seems to be that he forgot, or is ignoring the fact that, he signed a contract that has fairly specific termsIn lieu of this contract, he seems to believe that any discussion or conversation with us constituted his "official" agreement with the businessAnd any additional statement by us added to this "agreement"He makes this clear enough in his first rebuttal point: "The agreement I made with Sell It Here, Incwas verbal"We don't go on verbal agreements and it would be foolish of us to do soALL of our consignors sign a contractThere isn't a single consignor in our store that is not operating under a contractFurthermore, there isn't a single consignor in our store operating under a verbal contract Mr [redacted] is claiming $in compensationHe claims this total comes from "the proceeds of merchandise sold, the value of items [we] kept, the value of broken merchandise, and the value of items stolen." He received checks for the pay periods in which he sold enough to cover the next month's rent; we never kept any of his items; and, as can plainly be read on our contract, we are not liable for broken or stolen itemsAt this point, we've seen nothing that we are obligated to compensate him for [redacted] ***
Point one, his complaint that we sold his things and kept all proceedsHis sales totaled $for his time at Sell-It-HereFrom that, we took $in commissionAnd from that, we took $in rent paymentsWe wrote checks totaling $to Mr***This was the correct amount
according to the terms of the contract he signedMr*** and I had two conversations and could not reach an understandingAt no time did I suggest that he speak with an attorneyThose were his words We also did not keep any of his items as he claims
Point two, his complaint that we were negligent regarding the security of his itemsSell-It-Here has a well trained staff that patrols the store on a regular basisOur contract states that the “Consignor understands that Sell-It-Here is not responsible for breakage, or theft...” Items are often moved to different areas of the store by our customersIf a consignor notifies us of missing items, we have procedures in place; however, we do not have a record of Mr*** notifying us about missing items
Point three, his complaint about relocating boothsBooth relocation is not in any way a part of our contractHis assertion that we “fraudulently negotiated contact terms” regarding this issue is thus confusingWe use a waiting list and when a space becomes available, we move consignors according to the order that listWhen we say we will provide him with the next available booth, that means he will be offered the opportunity to relocate when his name is at the top of the listThere is no such thing as “preferred vendors.” It is based on where your name falls on the waiting listYes, he did see vacated booths assigned to other consignors, but their names were simply higher on the listHad he waited, he would have been offered a different booth
We try our best to work with the consignors and address any concerns they may haveIt’s difficult, however, when the consignor fails to understand the contract he signedMr*** states that we owe him $He claims this comes from “the proceeds of merchandise sold, the value of items [we] kept, the value of broken merchandise, the value of items stolen.” We can show he was paid for his items sold; he moved all of his items out and we kept none; and per the contract, we are not responsible for broken or stolen items.
If we can offer any additional details or evidence please let us know and we will be happy to locate them and provide them
Jessica ***
Store Manager
Sell-It-Here & Sell-It-Here,Too(765) 464-
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.A) The agreement I made with Sell It Here, Incwasverbal a. Sell It Here, Incmanagement cannot provide a validwritten contractNo such written agreement exists B) I informed Sell It Here, Incstaff about missingitems a. I never agreed to enforce their company proceduresb. Their lack of records support the pattern of negligence C) Jessica *** refused further discussion as acknowledgedin their responsea. I wasn’t able to submit my full list of missing items D) The statements quoted below further prove theirattempts to deceive 1) “Had he waited, he would have been offered adifferent booth”aThey acknowledge an agreement was made and the opportunitywas never presented2) “Booth relocation is not in any way a part ofour contract” a. The statement here contradicts the statement in (1)b. An agreement was actually made 3) “Yes, he did see vacated booths assigned to other consignors, but their names weresimply higher on the list.”a. They acknowledged an agreement was madeb. They acknowledged I was never offered relocationopportunityc. I was due an offer to relocate before any new vendors camed. If other vendors were truly higher on the wait-list, abandoned booths should have been offered to me? Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. The numbers below refer to each paragraph in their last response 1) Will you please forward the document they provided?2a) I apologize if my original statements were unclearMy intent was to explain that Sell It Here, Incemployees were informed about missing itemsI accept no fault because they failed to keep records2b) Sell It Here Incdidn’t provide a reasonable amount of security to deter customers from breaking or stealing my itemsThey were negligent
3a) I did make a statement about speaking to my attorney if they didn't participate in a discussion, so when Jessica *** refused a conversation, I spoke to my attorneyHe explained the costs will be high if proceedings need to be moved to another jurisdiction, so I am trying to mitigate damages using the Revdex.comI reserve my right to recover a settlement legally if necessary3b) I informed their staff as soon as I notice items went missingWhen Jessica refused the last discussion, I was unable to inform them about all items not returned4) There is no question, Sell It Here, Incmade an agreement to provide me with an opportunity to relocateSell It Here didn't meet their obligationsTheir actions were deceptive, but I didn’t include damages in my settlement offerMy intent was to bring awareness to their practices5) no response 6a) I don’t understand what a "fairly specific" contract isIt doesn't seem to be a good business practice6b) Promises Jessica *** made during our conversations went into my contract decisions. 6c) Even though Sell It Here, Incclaims they "don't go on verbal agreements," the law does7) Sell It Here, Incdidn't take proper action to protect my propertyRegards,*** ***
I called Golden Garage Door Service to set up a service call on a SaturdayThey offered to trouble shoot my problem over the phone before they came out
I was able to fix the problem myselfIt was a short on the wall unit button
They didn't have to do thatThey could have just made the service callInstead I was able to fix the problem at no cost
When I do have a problem that requires a service call I will call Golden
Mr. [redacted]'s first point states that "management cannot provide a valid written contract" because "no such written agreement exists". We've scanned and attached the written contract signed by Mr. [redacted]. He paid $79 in rent, charged to his Visa card, on August 30 to move in on September 1.
His second point states that he "never agreed to enforce [our] company procedures". This is in regards to his claim of missing items. This is also irrelevant as the contract he willingly signed clearly states that he "understands that Sell-It-Here is not responsible for breakage, theft, fire, or natural disasters." With respect to breakage or theft, there is nothing he even needs to enforce. His statement about us requiring him to enforce our procedures makes no sense.
His third point is that our manager refused to further discuss his issues. It wasn't that she refused to discuss them. She did discuss them with him multiple times. At a certain point, though, she can't continue to argue in circles when no progress is being made. And when he mentions bringing in his attorney, there is no reason to continue the conversation if he's threatening litigation. In this same point, he claims that he was unable to submit a "full list of missing items". In his previous point, however, he says he did inform the staff about missing items.
His fourth point is that we deceived him by claiming that he only had to wait to be offered a different booth. This is not deception. This is how our waiting list works. There is no formal, contractual agreement to be moved into a better booth. Not all empty booths are available to him right away. Just because we told him that he could be moved into the first available booth doesn't mean he gets the first empty booth. If there are five consignors that told us they wanted to move first, those five consignors get first choice on empty booths. It would not be fair to them if we moved Mr. [redacted] first. Had he remained in his booth, he most likely would have been moved to a better both in February.
He further claims that a statement we made earlier contradicts the fact that booth relocation is not part of our contract. For starters, booth relocation is not, in fact, part of our contract. And claiming that he would have been offered a new booth had he waited does not contradict this fact.
The overall problem seems to be that he forgot, or is ignoring the fact that, he signed a contract that has fairly specific terms. In lieu of this contract, he seems to believe that any discussion or conversation with us constituted his "official" agreement with the business. And any additional statement by us added to this "agreement". He makes this clear enough in his first rebuttal point: "The agreement I made with Sell It Here, Inc. was verbal". We don't go on verbal agreements and it would be foolish of us to do so. ALL of our consignors sign a contract. There isn't a single consignor in our store that is not operating under a contract. Furthermore, there isn't a single consignor in our store operating under a verbal contract.
Mr. [redacted] is claiming $574 in compensation. He claims this total comes from "the proceeds of merchandise sold, the value of items [we] kept, the value of broken merchandise, and the value of items stolen." He received checks for the pay periods in which he sold enough to cover the next month's rent; we never kept any of his items; and, as can plainly be read on our contract, we are not liable for broken or stolen items. At this point, we've seen nothing that we are obligated to compensate him for.
[redacted]
My wife backed into our garage door with her SUV, damaging it late on Monday afternoon. I called Golden and within 30 minutes, Ken was at my door to help. He was able to straighten the door and put back on track and it looks and operates as good as new. All for only the $75 service call. I had imagined the worst, expecting to replace the door, but he made it as good as new. He was extremely nice, thorough and professional. Went out of his way to help and answer any questions. A good Christian man. I highly recommend this company.
Mr***'s first point states that "management cannot provide a valid written contract" because "no such written agreement exists"We've scanned and attached the written contract signed by Mr***He paid $in rent, charged to his Visa card, on August to move in on September His second point states that he "never agreed to enforce [our] company procedures"This is in regards to his claim of missing itemsThis is also irrelevant as the contract he willingly signed clearly states that he "understands that Sell-It-Here is not responsible for breakage, theft, fire, or natural disasters." With respect to breakage or theft, there is nothing he even needs to enforceHis statement about us requiring him to enforce our procedures makes no sense His third point is that our manager refused to further discuss his issuesIt wasn't that she refused to discuss themShe did discuss them with him multiple timesAt a certain point, though, she can't continue to argue in circles when no progress is being madeAnd when he mentions bringing in his attorney, there is no reason to continue the conversation if he's threatening litigationIn this same point, he claims that he was unable to submit a "full list of missing items"In his previous point, however, he says he did inform the staff about missing items His fourth point is that we deceived him by claiming that he only had to wait to be offered a different boothThis is not deceptionThis is how our waiting list worksThere is no formal, contractual agreement to be moved into a better boothNot all empty booths are available to him right awayJust because we told him that he could be moved into the first available booth doesn't mean he gets the first empty boothIf there are five consignors that told us they wanted to move first, those five consignors get first choice on empty boothsIt would not be fair to them if we moved Mr [redacted] firstHad he remained in his booth, he most likely would have been moved to a better both in February He further claims that a statement we made earlier contradicts the fact that booth relocation is not part of our contractFor starters, booth relocation is not, in fact, part of our contractAnd claiming that he would have been offered a new booth had he waited does not contradict this fact The overall problem seems to be that he forgot, or is ignoring the fact that, he signed a contract that has fairly specific termsIn lieu of this contract, he seems to believe that any discussion or conversation with us constituted his "official" agreement with the businessAnd any additional statement by us added to this "agreement"He makes this clear enough in his first rebuttal point: "The agreement I made with Sell It Here, Incwas verbal"We don't go on verbal agreements and it would be foolish of us to do soALL of our consignors sign a contractThere isn't a single consignor in our store that is not operating under a contractFurthermore, there isn't a single consignor in our store operating under a verbal contract Mr [redacted] is claiming $in compensationHe claims this total comes from "the proceeds of merchandise sold, the value of items [we] kept, the value of broken merchandise, and the value of items stolen." He received checks for the pay periods in which he sold enough to cover the next month's rent; we never kept any of his items; and, as can plainly be read on our contract, we are not liable for broken or stolen itemsAt this point, we've seen nothing that we are obligated to compensate him for [redacted] ***
Point one, his complaint that we sold his things and kept all proceedsHis sales totaled $for his time at Sell-It-HereFrom that, we took $in commissionAnd from that, we took $in rent paymentsWe wrote checks totaling $to Mr***This was the correct amount
according to the terms of the contract he signedMr*** and I had two conversations and could not reach an understandingAt no time did I suggest that he speak with an attorneyThose were his words We also did not keep any of his items as he claims
Point two, his complaint that we were negligent regarding the security of his itemsSell-It-Here has a well trained staff that patrols the store on a regular basisOur contract states that the “Consignor understands that Sell-It-Here is not responsible for breakage, or theft...” Items are often moved to different areas of the store by our customersIf a consignor notifies us of missing items, we have procedures in place; however, we do not have a record of Mr*** notifying us about missing items
Point three, his complaint about relocating boothsBooth relocation is not in any way a part of our contractHis assertion that we “fraudulently negotiated contact terms” regarding this issue is thus confusingWe use a waiting list and when a space becomes available, we move consignors according to the order that listWhen we say we will provide him with the next available booth, that means he will be offered the opportunity to relocate when his name is at the top of the listThere is no such thing as “preferred vendors.” It is based on where your name falls on the waiting listYes, he did see vacated booths assigned to other consignors, but their names were simply higher on the listHad he waited, he would have been offered a different booth
We try our best to work with the consignors and address any concerns they may haveIt’s difficult, however, when the consignor fails to understand the contract he signedMr*** states that we owe him $He claims this comes from “the proceeds of merchandise sold, the value of items [we] kept, the value of broken merchandise, the value of items stolen.” We can show he was paid for his items sold; he moved all of his items out and we kept none; and per the contract, we are not responsible for broken or stolen items.
If we can offer any additional details or evidence please let us know and we will be happy to locate them and provide them
Jessica ***
Store Manager
Sell-It-Here & Sell-It-Here,Too(765) 464-
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.A) The agreement I made with Sell It Here, Incwasverbal a. Sell It Here, Incmanagement cannot provide a validwritten contractNo such written agreement exists B) I informed Sell It Here, Incstaff about missingitems a. I never agreed to enforce their company proceduresb. Their lack of records support the pattern of negligence C) Jessica *** refused further discussion as acknowledgedin their responsea. I wasn’t able to submit my full list of missing items D) The statements quoted below further prove theirattempts to deceive 1) “Had he waited, he would have been offered adifferent booth”aThey acknowledge an agreement was made and the opportunitywas never presented2) “Booth relocation is not in any way a part ofour contract” a. The statement here contradicts the statement in (1)b. An agreement was actually made 3) “Yes, he did see vacated booths assigned to other consignors, but their names weresimply higher on the list.”a. They acknowledged an agreement was madeb. They acknowledged I was never offered relocationopportunityc. I was due an offer to relocate before any new vendors camed. If other vendors were truly higher on the wait-list, abandoned booths should have been offered to me? Regards,*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. The numbers below refer to each paragraph in their last response 1) Will you please forward the document they provided?2a) I apologize if my original statements were unclearMy intent was to explain that Sell It Here, Incemployees were informed about missing itemsI accept no fault because they failed to keep records2b) Sell It Here Incdidn’t provide a reasonable amount of security to deter customers from breaking or stealing my itemsThey were negligent
3a) I did make a statement about speaking to my attorney if they didn't participate in a discussion, so when Jessica *** refused a conversation, I spoke to my attorneyHe explained the costs will be high if proceedings need to be moved to another jurisdiction, so I am trying to mitigate damages using the Revdex.comI reserve my right to recover a settlement legally if necessary3b) I informed their staff as soon as I notice items went missingWhen Jessica refused the last discussion, I was unable to inform them about all items not returned4) There is no question, Sell It Here, Incmade an agreement to provide me with an opportunity to relocateSell It Here didn't meet their obligationsTheir actions were deceptive, but I didn’t include damages in my settlement offerMy intent was to bring awareness to their practices5) no response 6a) I don’t understand what a "fairly specific" contract isIt doesn't seem to be a good business practice6b) Promises Jessica *** made during our conversations went into my contract decisions. 6c) Even though Sell It Here, Incclaims they "don't go on verbal agreements," the law does7) Sell It Here, Incdidn't take proper action to protect my propertyRegards,*** ***
I called Golden Garage Door Service to set up a service call on a SaturdayThey offered to trouble shoot my problem over the phone before they came out
I was able to fix the problem myselfIt was a short on the wall unit button
They didn't have to do thatThey could have just made the service callInstead I was able to fix the problem at no cost
When I do have a problem that requires a service call I will call Golden
Mr. [redacted]'s first point states that "management cannot provide a valid written contract" because "no such written agreement exists". We've scanned and attached the written contract signed by Mr. [redacted]. He paid $79 in rent, charged to his Visa card, on August 30 to move in on September 1.
His second point states that he "never agreed to enforce [our] company procedures". This is in regards to his claim of missing items. This is also irrelevant as the contract he willingly signed clearly states that he "understands that Sell-It-Here is not responsible for breakage, theft, fire, or natural disasters." With respect to breakage or theft, there is nothing he even needs to enforce. His statement about us requiring him to enforce our procedures makes no sense.
His third point is that our manager refused to further discuss his issues. It wasn't that she refused to discuss them. She did discuss them with him multiple times. At a certain point, though, she can't continue to argue in circles when no progress is being made. And when he mentions bringing in his attorney, there is no reason to continue the conversation if he's threatening litigation. In this same point, he claims that he was unable to submit a "full list of missing items". In his previous point, however, he says he did inform the staff about missing items.
His fourth point is that we deceived him by claiming that he only had to wait to be offered a different booth. This is not deception. This is how our waiting list works. There is no formal, contractual agreement to be moved into a better booth. Not all empty booths are available to him right away. Just because we told him that he could be moved into the first available booth doesn't mean he gets the first empty booth. If there are five consignors that told us they wanted to move first, those five consignors get first choice on empty booths. It would not be fair to them if we moved Mr. [redacted] first. Had he remained in his booth, he most likely would have been moved to a better both in February.
He further claims that a statement we made earlier contradicts the fact that booth relocation is not part of our contract. For starters, booth relocation is not, in fact, part of our contract. And claiming that he would have been offered a new booth had he waited does not contradict this fact.
The overall problem seems to be that he forgot, or is ignoring the fact that, he signed a contract that has fairly specific terms. In lieu of this contract, he seems to believe that any discussion or conversation with us constituted his "official" agreement with the business. And any additional statement by us added to this "agreement". He makes this clear enough in his first rebuttal point: "The agreement I made with Sell It Here, Inc. was verbal". We don't go on verbal agreements and it would be foolish of us to do so. ALL of our consignors sign a contract. There isn't a single consignor in our store that is not operating under a contract. Furthermore, there isn't a single consignor in our store operating under a verbal contract.
Mr. [redacted] is claiming $574 in compensation. He claims this total comes from "the proceeds of merchandise sold, the value of items [we] kept, the value of broken merchandise, and the value of items stolen." He received checks for the pay periods in which he sold enough to cover the next month's rent; we never kept any of his items; and, as can plainly be read on our contract, we are not liable for broken or stolen items. At this point, we've seen nothing that we are obligated to compensate him for.
[redacted]
My wife backed into our garage door with her SUV, damaging it late on Monday afternoon. I called Golden and within 30 minutes, Ken was at my door to help. He was able to straighten the door and put back on track and it looks and operates as good as new. All for only the $75 service call. I had imagined the worst, expecting to replace the door, but he made it as good as new. He was extremely nice, thorough and professional. Went out of his way to help and answer any questions. A good Christian man. I highly recommend this company.