Zebit

I've placed order almost 1 month ago for a christmas gift for my son. Zebit and fedex has both been giving me the run around with false information. Every time I've tracked my order the status has not changed since 12/15/2021. Zebit has my down payment and continues to take payments from my bank account and I still have no answers. I'm beyond frustrated and already reached out to BBB. PLEASE DO NOT WASTE YOUR TIME WITH THIS COMPANY! I'm a single mother of 4 children and being scammed is NOT within my budget. No one is returning my emails and there's no customer service contact number.

Tell us why here Umeka – we are so sorry to hear about your experience and appreciate your feedbackI have thoroughly reviewed the situation and see that another Zebit member at that address has a delinquent accountI understand that there’s been a change in address, but please note that we use a third party identity verification service and it lists the address you provided as being the address of record for that other account holder as well as for you I’ve emailed you a fuller explanations, as well as my contact information, and look forward to speaking with you so that we can resolve this We have also reviewed your calls with our team, and where there is follow up to do, I will ensure it happens: we want each and every interaction we have with our members to be informative and helpfulThank you, [redacted] *Customer Service SupervisorZebit, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello Mr***,I am very sorry to hear that you have had a negative experience with ZebitAll of our applications go through multiple identity and fraud checks via a third party providerThey utilize data from multiple sources related to things like, name, social security number, date of birth, and address in an attempt to validate the applicant's informationIn reviewing your application, we received information from the third party service provider and were unable to validate your identityRegrettably, we don't have a way to override that information and force an application to go through the approval processAdditionally, we are unable to accept photos of documentation, like Social Security Cards, Drivers Licences, etcas the security of our Applicant's information is extremely important to us.As for your experience with one of our Representatives (***), I was surprised to hear that he provided a negative experienceI reviewed all correspondence that I could find to best understand where we went wrong and what I could immediately correctI found that he had corresponded with you via email and I reviewed those email correspondenceI didn't see that there was any verbiage used that could be construed as "rude"I spoke with him about this and he advised that he hadn't spoken with you on the phone and that it was only via emailI pulled our phone records and wasn't able to locate a recorded phone call from the phone number you provided in your Revdex.com complaintIf you contacted Zebit from a different number, please let me know as I want to review any phone call and ensure we are addressed any issues right awayAdditionally, I met with [redacted] to ensure he is comfortable with answering inquiries related to our application process and I feel that he is well equipped to properly address theseWe have a rigorous QA program where we observe calls, emails, and chats on all our agents and ensure that we are immediately coaching and providing additional training when neededI apologize for the experience you had and that we were not able to make any adjustments to assist in the completion of your application for a ZebitLine.Regards, [redacted] A.Director, Customer ServiceZebit, Inc

Hello [redacted] ,I am very sorry to hear about the experience that you had with your orderI see that one of our Customer Service Team members called you and left a voicemail on September 15th as we wanted to get a photo of the item you received so we could reach out to the vendor to get this resolved I don't show that we have received a contact backWould you mind sending a photo of what you received to [email protected] so that we can work with the vendor to get this resolvedWe wouldn't want you to be left with an item you aren't able to use, especially if we made an error and sent the wrong thing.Regards, [redacted] Director, Customer ServiceZebit, Inc

Hi [redacted] - Thank you for making us aware of this situation Our systems holds accounts for review when we receive an update to employment status that impacts incomeThank you so much for speaking with our Customer Service Team so we could work with your employer and get this resolved for youPlease feel free to reach out if we can help you with anything else Best regards,Yolanda D [redacted] Head of Customer Service, Zebit

I have been trying to solve sn issue with date that my payments are made and customer service is not helpful with trying to help me. I make my payments on the 1st of every month and cannot make any payments before that date. I have already had a late payment happen when the payment came out due on the 28th instead of the 1st called customer service explained to them I will only ever have funds on the 1st asked if the payment could be made on the 1st and was told no. It then was counted as a late payment. Which adversely affects the ability to get an increase to my credit line. Up to date all of my payments have been made on time when they are scheduled for the 1st except that one that fell out on the earlier date. When I signed up my financial history was obtained and the schedule of my direct deposit so company is aware of my situation. I feel that I should not be held responsible for a change of date in there system and that there should be some type of flexibility especially when reviewing my account and seeing no late payment but that one and it was out of my hands. Well the only thing that customer service did help me with was the fact that in May my payment is going to be coming up again for the 31st I believe and not the first when I won't have the money available till the 1st and again it will go down as a late payment I won't receive a increase in my credit and in adversely affects me and so I would like to really be able to solve this and you know move forward and have you know my payments taken out on the first like they usually are every month.customer service has no clue they have no way they could be no numbers or anything except for an email and I sent a detailed email and I haven't received any word back but customer service doesn't help at all they have no power to change anything and because it's just in the system and that's ridiculous.