Good morning ***, Here is a copy of the form Ms [redacted] signed the day of purchaseThis form shows items she chose to add to her loan and items she declinedIf there was an issue with not having [redacted] it should have been brought up at that time Kevin M [redacted] General Manager [redacted] Sheehy Ford of Ashland [redacted] ***
We have had the representative from *** *** review the repairs, drive the vehicle to listen for the noise *** *** hears and inspect the cleanliness of the vehicle after repairs were completeShe has approved everything we’ve doneSince we’ve repaired, the vehicle has been to two
*** dealers for the noise and both dealers have not been able to verify the noise concernWe did not charge *** *** for a detail as it was not part of *** estimateFrom what I understand, *** *** was told by the *** rep to take the vehicle wherever she wanted and *** would reimburse her $for a detailWe would be happy to further assist *** *** with any issues, but *** *** must approve and pay any further repairs. Respectfully, *** *** *** *** ***
*** *** ** ***
*** *** ***
*** *** ***
*** ***
*** ***
Revdex.com spoke to the general manager of the dealership, who provided the following response: Prior to the vehicle being re-sold, the dealership did put the vehicle through a thorough inspection found no issues. Additionally, they did provide a warranty with the vehicle. He also stated the customer...
was given $6,000 on his trade-in deal, which was more than fair for the vehicle, especially with 75,000 miles already on the vehicle. He also stated the customer saw the vehicle listed online for more than what it ended up selling for in the dealership. He stated that the trade-in deal was fair, and he was not willing to offer anything further for this trade-in deal that was already completed.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
What is major maintenance? An item that takes three full days to complete doesn't qualify?
Regards,
[redacted]
Kevin M[redacted] called from the business. He stated the warranty was cancelled the middle of last week. The refund will be sent to [redacted] and not to the Mr. [redacted] directly.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:Very misleading, as I would expect from Sheehy. I'm glad I just sold my car and won't have to deal with them ever again. It's too bad [redacted] reputation is being soiled by an unethical dealership.
Regards,
[redacted]
Good morning [redacted], Here is a copy of the form Ms. [redacted] signed the day of purchase. This form shows items she chose to add to her loan and items she declined. If there was an issue with not having [redacted] it should have been brought up at that time. Kevin M[redacted]General...
Manager[redacted] Sheehy Ford of Ashland[redacted]
[redacted]
[redacted], I certainly understand [redacted] concern and I wish I had a solution. [redacted] is working closely with its suppliers to produce parts for this repair. When parts become available for Safety Recall [redacted], [redacted] will notify you via mail to schedule a...
service appointment with your dealer to have the passenger frontal airbag inflator replaced free of charge (parts and labor). Coverage is automatically transferred to subsequent owners. This recall is being controlled by [redacted] due to it affecting all manufacturers of automobiles. Vehicles identified that were originally sold in or ever registered in certain geographic locations are being serviced based on temperature and humidity of that region. Those at highest risk and driver air bags will be serviced first. As this is the passenger air bag and the vehicle is still drivable. The recommendation would be to not have someone in the passenger front seat until parts become available. I cannot provide you a loaner car. This is a widespread issue and includes many manufacturers, none of which to my knowledge, are providing loaner cars. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com spoke with the business. The terms of the VIP membership state a loaner is provided for all major maintenance services. Major maintenance service include 30,000, 60,000, 90,000, and 120,000 mile services. The customer's repairs do not fall within those terms.
The price we quoted Mr. [redacted] was for the vehicle only. All new and used vehicles are plus taxes, tags and $699 processing. Our website clearly states we charge a $699 processing fee. Kevin M[redacted]General Manager Sheehy Ford of Ashland11450 Washington HwyAshland Va. 23005
Good morning ***, Here is a copy of the form Ms [redacted] signed the day of purchaseThis form shows items she chose to add to her loan and items she declinedIf there was an issue with not having [redacted] it should have been brought up at that time Kevin M [redacted] General Manager [redacted] Sheehy Ford of Ashland [redacted] ***
We have had the representative from *** *** review the repairs, drive the vehicle to listen for the noise *** *** hears and inspect the cleanliness of the vehicle after repairs were completeShe has approved everything we’ve doneSince we’ve repaired, the vehicle has been to two
*** dealers for the noise and both dealers have not been able to verify the noise concernWe did not charge *** *** for a detail as it was not part of *** estimateFrom what I understand, *** *** was told by the *** rep to take the vehicle wherever she wanted and *** would reimburse her $for a detailWe would be happy to further assist *** *** with any issues, but *** *** must approve and pay any further repairs. Respectfully, *** *** *** *** ***
*** *** ** ***
*** *** ***
*** *** ***
*** ***
*** ***
Revdex.com spoke to the general manager of the dealership, who provided the following response: Prior to the vehicle being re-sold, the dealership did put the vehicle through a thorough inspection found no issues. Additionally, they did provide a warranty with the vehicle. He also stated the customer...
was given $6,000 on his trade-in deal, which was more than fair for the vehicle, especially with 75,000 miles already on the vehicle. He also stated the customer saw the vehicle listed online for more than what it ended up selling for in the dealership. He stated that the trade-in deal was fair, and he was not willing to offer anything further for this trade-in deal that was already completed.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
What is major maintenance? An item that takes three full days to complete doesn't qualify?
Regards,
[redacted]
Kevin M[redacted] called from the business. He stated the warranty was cancelled the middle of last week. The refund will be sent to [redacted] and not to the Mr. [redacted] directly.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:Very misleading, as I would expect from Sheehy. I'm glad I just sold my car and won't have to deal with them ever again. It's too bad [redacted] reputation is being soiled by an unethical dealership.
Regards,
[redacted]
Good morning [redacted], Here is a copy of the form Ms. [redacted] signed the day of purchase. This form shows items she chose to add to her loan and items she declined. If there was an issue with not having [redacted] it should have been brought up at that time. Kevin M[redacted]General...
Manager[redacted] Sheehy Ford of Ashland[redacted]
[redacted]
[redacted], I certainly understand [redacted] concern and I wish I had a solution. [redacted] is working closely with its suppliers to produce parts for this repair. When parts become available for Safety Recall [redacted], [redacted] will notify you via mail to schedule a...
service appointment with your dealer to have the passenger frontal airbag inflator replaced free of charge (parts and labor). Coverage is automatically transferred to subsequent owners. This recall is being controlled by [redacted] due to it affecting all manufacturers of automobiles. Vehicles identified that were originally sold in or ever registered in certain geographic locations are being serviced based on temperature and humidity of that region. Those at highest risk and driver air bags will be serviced first. As this is the passenger air bag and the vehicle is still drivable. The recommendation would be to not have someone in the passenger front seat until parts become available. I cannot provide you a loaner car. This is a widespread issue and includes many manufacturers, none of which to my knowledge, are providing loaner cars. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com spoke with the business. The terms of the VIP membership state a loaner is provided for all major maintenance services. Major maintenance service include 30,000, 60,000, 90,000, and 120,000 mile services. The customer's repairs do not fall within those terms.
The price we quoted Mr. [redacted] was for the vehicle only. All new and used vehicles are plus taxes, tags and $699 processing. Our website clearly states we charge a $699 processing fee. Kevin M[redacted]General Manager Sheehy Ford of Ashland11450 Washington HwyAshland Va. 23005