Zego (Powered by PayLease) Reviews (%countItem)
Zego (Powered by PayLease) Rating
Address: 9330 Scranton Rd Ste 450, San Diego, California, United States, 92121-7709
Phone: |
Show more...
|
Fax: |
+1 (866) 492-2883 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Zego (Powered by PayLease)
Add new contacts
I HAVE CONTACTED PAYLEASE 3 TIMES REGARDING THIS MATTER.
FIRST I CALLED PAYLEASE TO PAY MY HOA DUES BUT THE FEES WERE SO HIGH TO PAY BY PHONE.
THEN SINCE I WAS PAYING ON THE 15TH I WANTED TO DOUBLE CHECK WITH MY HOA IF I PAID TODAY WOULD I NEED TO PAY EXPRESS FEE.
THE GIRL THAT ANSWERED THE PHONE SAID NO. SO THEN I WENT ON LINE TO PAY FOR THE MY HOA FEES THEY HAD 2 OPTIONS PAY BY BANK OR CREDIT CARD. I CHOSE TO PAY BY CHECKING ACCOUNT. PAYLEASE HAD 2 OPTIONS A PROCESSING FEE OF 2.95 OR EXPRESS FEE OF 9.95
I chose the processing fee of 2.95 but paylease charged me for both. I immediately called Paylease & talk to a *** & she made a notation she said & it would be credited to me. Well I see where they charged me 12.90 but still have not seen a credit. Well I talked to *** today (which was totally unhelpful & just wanted to argue that unless I could send a picture showing I did not check it there was nothing she could do.
REALLY how in the world would I have that?????? Anywho basically called me a liar & I did not call on the 15th twice.....I guess I just like wasting my time calling in for my giggles. *** these kids now a days could care less about helping someone its easier just to argue. It's not just me check there awful review or complaints but it shows they almost a 5 star status.....on there website???? how can that be.
Anyway it might be just 10.00 but I would swear on my kids life that I did not check that off. So think about if Paylease did that to all there clients how much more money would they make in one day. Ripoff. Also, I asked *** to talk to management & she transferred me to never never land & I left a message but I feel it was not a manager as they did not have a voicemail attached. This is a ripoff in my eyes. I am turning 65 in May & I am on a fixed income.
Dear ***,Thank you for reaching out regarding this matter. PayLease is a third-party payment processor that is an optional service. Should you prefer to not pay the processing fee, we would recommend that you contact your property manager to make another arrangement. The processing free that you were charged was based on the standard $9.95 processing fee, plus the additional $2.95 as you opted for one day processing.We apologize for any rudeness that was encountered and we can assure you that has been addressed as we pride ourselves on the highest level of customer service at all times.Should you require any additional information, please do not hesitate to reach out.Best regards
Pay Lease offered an online rent payment service for payment(s) made to a property landlord. *** (tenant) initiated to create an online account at PayLease.com. Then each monthly payment included the rent amount plus a processing fee charged by Pay Lease, totaling a processing fee of $15.90 per rent transaction processed monthly (see attached). The processing fee (Pay Lease) also included the service to report the rent payment history to the credit bureau every month and within 60 days of the opt-in date. *** paid the rent plus the processing fee each month since August 2016. The processing fee was charged per the rent paid monthly but Pay Lease did not report the rent payment history to Transunion Credit Bureau as required. The Transunion Credit Bureau could not verify the Pay Lease account although Pay Lease informed *** that the rent payment history was reported to the Transunion Credit Bureau (see attached). Transunion requested that *** asked Pay Lease to contact the bureau regarding to the account reported but not filed by Transunion. *** then requested that Pay Lease contact the Transunion Credit Bureau so in order that Pay Lease can verify to add the account to the credit report of ***. *** continues to pay the processing fee which also includes the services for reporting the rent payment history to the Transunion Credit Bureau. Pay Lease failed to complete the credit reporting as provided in the service and fee agreement offered by Pay Lease. As of the last month of year 2017, the Pay Lease account remains unreported in the credit file at Transunion Credit Bureau. *** currently awaits Pay Lease to establish the rent history in the file maintained at the Transunion Credit Bureau. *** currently awaits Pay Lease to report the rent history to the Transunion Credit Bureau.
Dear Ms.,Can you please provide us documentation from TransUnion so that we can properly investigate? We require this documentation in order to properly escalate to our engineering team and determine the issue and cause, if applicable. Best regards,***
M***ger, Resident Experience Team
P | 858.260.5198
Dear Ms.,Can you please provide us documentation from TransUnion so that we can properly investigate? We require this documentation in order to properly escalate to our engineering team and determine the issue and cause, if applicable.Best regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[ Complainant: ***
Creditor: Paylease
Complainant refused response from Paylease:
The Paylease account can not be verified by Transunion because the creditor did not add the account to the credit report. *** has informed Paylease that Transunion informed *** that the account can only be added by the creditor. The account was disputed by *** because it is not reported at Transunion. But Transunion could not forward the dispute to Paylease because the creditor did not add the account to the report. The creditor is required to request that the account be manually added to the file at the credit bureau. On February 27, 2017, Paylease removed the account from the credit file at Transunion. Therefore, the credit bureau notified *** that the account can not report in the credit file unless the creditor requests that Transunion manually add the Paylease account to the credit file.
Per the written offer of the services to be provided by the creditor, Paylease agreed to provide the credit reporting to Transunion and Experian. Paylease offered the online services for a monthly fee of $15.90. This fee includes collecting rent payments monthly plus also reporting the payments to the credit bureaus via monthly reporting. *** submitted proof that Paylease is not reporting to Transunion. However, although Paylease notified *** that the account was accurate and current, the creditor then also removed the account from the credit report at Transunion. However, according to the Fair Credit Reporting Act (FCRA), the action to remove the account as caused by Paylease therefore violated the requirements of the FCRA. As stated in a summary of the requirements of the FCRA, the following provide the requirement of the Fair Credit Reporting Act (FCRA) and the summary of the requirement is as follows:
Correct or delete inaccurate information. A consumer reporting agency must correct or, as the case may be, delete from your credit file the information that is found to be inaccurate or can no longer be verified. The consumer reporting agency is not required to remove accurate data from your file unless it is outdated.
Also, see the attachment for the Summary of the requirements of the FCRA.
The account removed at Transunion can be verified in a copy of the Experian credit report. See Experian report in the attachment. The Experian report show proof of the account reported by Paylease. Paylease removed the account from the credit file at Transunion. At the time that the account was removed at Transunion, the account information was not inaccurate nor outdated. Moreover, though, Paylease refused to correct the error caused when the account was removed from the credit file at Transunion. Also stated in the last response from Paylease as given in this the message issued in this complaint at Revdex.com, it is the determination of Paylease that the removal of the account remains as a discrepancy. Therefore, Paylease caused a discrepancy in the credit file at Transunion due to the creditor refused to satisfy the requirements of the service agreement offered by the creditor (Paylease). *** satisfied all payments of the monthly processing fees for the services offered starting August 1, 2016 to current. However, Paylease refused to fulfill the service agreement offered. The service agreement as offered required Paylease to collect rent payment monthly and credit reporting monthly. The service agreement required the monthly payments of the processing fees also. Again, the monthly rent and processing fees were paid starting August 1, 2016 and each month thereafter.
As a final note to respond to the message from the business, the decision to remove the account caused the discrepancy in the credit file at Transunion. Transunion verified that the creditor took action to remove the account from the credit file. And Transunion notified also that the credit bureau can neither add the account nor dispute the account due to the creditor took action to remove the account. So, therefore, an earlier dispute of the account can not initiate to add the account to the credit file in order to resolve the ongoing discrepancy because the discrepancy was caused when the account was removed by the creditor. Also, Paylease committed a violation and forfeit of the service agreement because the Paylease account was removed from the credit file at Transunion.
]
Regards
PayLease acquired My Resident Network within the past few months, and neither entity notified the management company or its tenants about the acquisition. When this happened, several tenants who were on ACH through My Resident Network did not have their money drafted, and management companies began sending eviction notices to tenants on ACH who did not pay by the grace period. Once tenants were referred to PayLease, they were told that not being automatically drafted was a "system error" (no mention of the company acquisition), and they informed tenants that they were never on ACH. Tenants could only sign up for ACH via the PayLease website, not via phone.
This was the explanation given to me a month later when I was double auto-drafted for my $1,625 rent, which came to $3,250 total. After both PayLease and my management company repeatedly told me that only I could set up ACH through the PayLease website, someone on PayLease activated my ACH information found on My Resident Network, making it so that my unit was set up twice for auto-draft. When this happened, it had a domino effect on my bank account, and both the management company and PayLease pointed the finger at each other for the coming days. The ACH draft took place on the 2nd and it is now the 13th with no refund in my account. With Paylease, there was no transparency throughout the process, and the representatives refused to admit any fault in setting up My Resident Network information ACH information.
Advice for company: Customers need to be informed of an activity that involves ACH information, and the blame should not be put on the management company. If a merger or acquisition takes place, customers should always receive a notification that shows the changes and any actions that need to take place.
My payee is responsible for paying my rent. I have been in the hospital until October22, 2017. I received a call from my landlord's management team *** & *** stating that I am four months behind on rent on October25, 2017. Noone notified my payee nor me in advance. Paylease received payments that were paid and several were returned because more than one payment was requested per month. The bank stated they suspected fraud and denied the payments. Paylease nor the management team notified me. If I was notified in August these other payments would have been stopped in time for me to get the proper payment sent to the management team. Now I am facing eviction because of this error. My family was homeless on the streets for 3 years before finally finding this unit. We literally do not have anywhere to go and was not planning to move.
Dear ***,We have accessed your account and you do not have an e-mail address on file, therefore, you would not have received a notification. As the third-party payment processor for your Property Management company, you would have received those notifications simply as a courtesy. Your bank should have notified you of any and all bounced payments, this is not the responsibility of PayLease.If we can further assist you in any way, please feel free to reach out to us.Best regards