Zeh & Associates, PC

After receiving the complaint a representative from my office reached out to [redacted] *** As a result of the conversation we agreed to refund the requested amount of $ A refund check was mailed out to [redacted] on November **,

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

My experience with Zeh & Associates was a positive oneI fell behind in my mortgage and was facing foreclosure *** *** walked me through the process personallyHe answered all my questions, and made sure I understood how the process would work From there a paralegal handled my case The phone calls from the bank stopped ant in two months I received a loan modification from my bank I really believe Zeh & Associates saved my home

After receiving the complaint a representative from my office reached out to [redacted].  As a result of the conversation we agreed to refund the requested amount of $775.00.  A refund check was mailed out to [redacted] on November **, 2015.

Review: In July 2014 I paid [redacted] $1250.00 to start a loan modification with our mortgage company. I had been unemployed for quite some time and with a new job but making a lot less money I needed to obtain a lower monthly payment in order to be able to afford mortgage payments on our home we have been in for 20+ years. It was a financial hardship to come up with the initial down payment but we wanted to be able to keep our home. I paid [redacted] monthly payments of $775 per month for the months of September, October, November and December of 2014. During this time we had no information on how the modification other than being asked repeatedly for additional documents. In late January of 2015 I received a letter from [redacted] saying that they had not heard from us in a while which was strange because I had been talking to someone from their company, and that a letter had gone out to their clients with their new accurate contact information. We had not received that letter they referred to about the contact information. The letter went on to state that a firm known by Zeh & Associates has unethically and illegally reached out to clients who are under a [redacted] retainer in the hopes of having the client retain them for foreclosure defense. The letter goes on to list the lies that Zeh & Associates is telling according to [redacted]. One of those lies "Clients being told Zeh & Associates is working with [redacted] and have never worked with Zeh & Associates on any level. This is the lie that was told to me and I believed them along with the fact that I have emails from a one Vernita Porter with the signature on the email dated in October representing [redacted] I had no reason to believe that they were not with [redacted]. We were told that we needed to re-sign documents (apparently this released [redacted] from our case which we didn't know and they needed additional paperwork and we had to resubmit everything). We never received any information from [redacted] advising us of this release by email or mail. We held payment until we were assured from Zeh that someone WAS in fact working with our mortgage company. After receiving a letter in the mail from Zeh & Associates dated February 2015 saying that they were being accused of "spurious claims about our representation of you" I called Zeh & Associates and they assured me they were in fact working with the mortgage company and it shouldn't be but a few more weeks before we had an answer. The last payment that was made was to Zeh & Associates. In June a new person Bryan ( I have the emails) said that they needed additional documents. At this point over a year later, we were frustrated and realized that either [redacted] and Zeh were working this scam together since they were both accusing each other of fraud or both were just outright fraudulent. I called both [redacted] and Zeh and requested my money back. I was told no from both companies. We never intentionally hired Zeh & Associates and want a refund.Desired Settlement: I want a refund of $775.00. And I don't want other un suspecting people that are in similar situation to have to go through this. It caused a hardship and emotional stress and ultimately the loss of our home. I want [redacted] and Zeh to be accountable for their actions by at least a refund to those they scammed.

A separate complaint was sent in addressing [redacted].

Business

Response:

After receiving the complaint a representative from my office reached out to [redacted]. As a result of the conversation we agreed to refund the requested amount of $775.00. A refund check was mailed out to [redacted] on November **, 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,