Zeh Plumbing Heating & Cooling

We address all issues our homeowners have in accordance to our walk-through, 1-year Workmanship UrgentRequest, and 10-year Structural Warranty Our customers receive and review their Home Warranty Booklet at contract signing Our building supervisor, and Warranty Administrator have both been in contact with Mr [redacted] multiple times throughout the year and completed their month Warranty request Our Warranty does state that nail pops are common occurrences, explains how they are easily fixed by a homeowner and also detailshow to maintain your home after moving in We would be happy to address the work Mr [redacted] briefly writes about and he says he found a replacement contractor to save $15, If he could please explain what part of the construction he is referring to, that would enable us to respond Mr [redacted] received an Owners’ Invoice at the end of construction which details a summary of payments All of our customers receive this We realize that owning a home involves maintenance that is new to some people, and it can be stressful We fix any problem as quickly as possible as per our Warranty and encourage our customers to submit urgent Warranty requests if necessary We want all of our new homeowners to have a great experience, and to have realistic expectations of home ownership Please see the [redacted] copy of our Home Warranty

We would like to address [redacted] complaints In regards to dishwasher, as soon as we were notified their [redacted] dishwasher was not working, [redacted] model: GSD2100V35BB, Serial No: [redacted] , we let the [redacted] know that the dishwasher is covered under the manufacturer warranty and to contact [redacted] directly in accordance with our homeowner [redacted] Warranty guidelines Our [redacted] Warranty is given to each new homeowner, and pa [redacted] Section V: Exclusions “This Warranty specifically excludes the following items: #Any and all appliances and equipment that are covered by a manufacturer’s warranty.” I have included a pdf version of our [redacted] Warranty for your review The [redacted] received a copy of their Warranty booklet at contract signing.If the manufacturer found the dishwasher to be in working order as per their Warranty and diagnosed the unit as having a connection problem, we encouraed the [redacted] to submit the documentation from the [redacted] representative repair visit along with an Urgent Warranty Request to [redacted] Warranty so the problem can be fixedIn regards to the guest tub and master tub The [redacted] had a walk-through inspection with their builder [redacted] on 11/24/at which time a chip on the master tub was indicated on their walk-through inspection but no scratches in the master tub or guest tub were indicated as being seen or present The [redacted] and the builder signed and dated the Walk-Through document which shows all items that needed repair and which items were complete and in satisfactory condition without defect I have attached a copy of their signed and dated walk-through list for your review We contracted *** [redacted] which came to the [redacted] residence on December 1, and repaired the chip on the master bathroom tub as was indicated to be done by the homeowners and the builder during the walk-through inspectionWe repaired the items from the walk through inspection promptly and guided the [redacted] to contact the appliance manufacturer in compliance with our [redacted] Warranty and [redacted] Warranty We will continue to honor all claims as per our [redacted] Warranty guidelines

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] As of today, there are still outstanding problemsThe building inspector came and did the final walk through to get the COHe stated on his report that there was a problem with the driveway - it wasn't graded properly and we needed a landing for the steps in the garageHe also had a list that [redacted] (the contractor) took care of - as cheaply as possible [redacted] is still trying to have me do repairs that they are responsible forThere is an electrical short - of course, it's on meLike they didn't have any problems with their workmen [redacted] keeps saying that the paperwork he has about the walk through with [redacted] shows no issues with the roof, driveway or garage pad [redacted] didn't write anything down, when I asked him, he pointed to his head and said it's all in here.Just like the driveway that was at no cost to meIf I am offered a free driveway, that has nothing to do with the contractMaybe, [redacted] needs to oversee what [redacted] does more closelyI am being charged $for a driveway that was suppose to be freeIf I had the opportunity I would have put it in myselfI spoke with a gravel company and when he came over, he said the gravel on my driveway costs no more than $ [redacted] also says he hasn't heard anything about the roof, well I have complained many times, to [redacted] and ***I will try and see if I still have the emails.They have no problem with adding, but I see no subtracting on their part for items they did not doI had the well and septic hooked up but the cost was not deductedI am doing the final grading, that hasn't been deducted eitherNow he wants a late charge - well if [redacted] hasn't finished their part, why should I pay a late charge? I am being inconvenienced having to pay mortgages for almost a year

We all want to resolve these issues and to wrap up *** *** building project We are only charging penalties on the late 90% drawWhen that draw was sent she did not pay it The draw was sent July a year ago.Credits for all site work allowance money not used on her construction site has been credited back to *** *** and is shown on the final draw request in the amount of $3,203The drive way stone installed is # Driveway stone is a base Final top coat of crush and run is done at fine grade *** *** decided to do her own final grade, which she has stated here in her previous messages.*** *** proved the stoneWe paid them $for it on 02/26/The initial Clear and prep bill was $this included scraping off the topsoil on the building site, and spreading the driveway gravel.*** *** had the cabinets delivered after framing, which is much too early in the construction process, and placed them in the garage She was advised not to do this. Plumbing and mechanical rough-ins, insulation, dry wall hanging and finishing had to be completed before cabinet installation could be startedWhen we turned the house over to her to install cabinets they remained in the boxes in the garage for months.*** *** the owner has made numerous trips to this job site in his car. He has driven up to the garage door and parked without issueAll items that were noted on inspection report that were CVA Builder responsibility were items installed over a year ago when we finished with our construction portion of the *** *** house. Mecklenburg County requires the home to be complete before scheduling a final inspectionWe had been unable to get an inspection due to the home owners having incomplete work as noted on the signed and dated Walk-Through Inspection Form, signed and dated by Ms***. All items noted by the Inspector were that were CVA Builder responsibility were corrected less than hours after the Inspector noted them.This is the final payment request sent to *** *** including a credit for the Schedule B monies not used The late payment penalty is for 4th Draw (90%complete) which has been unpaid since July The penalty is through June 15th. As of July 15th an additional $708.91 due for non- payment of the 4th draw.The final payment sent to Ms***:Total Commitment to Contractor: $200,606Current Construction Value: 100% Complete $200,606Prior Remittance $(140,425)Contract Deposits: $(3,103)Allowance Adjustments: $(3,203)Current Sub-Balance Due: $53,875Plus Late Payment Penalty: $7,139.49Total Amount Due: $61,

We have reviewed Mr***'s complaint and we did send the builder to his home with the framer to inspect Mr***'s home and make sure it had been constructed correctly and that nothing was out of the ordinary Neither our builder nor our framer found any anomalies during their inspections
of the foundation Please note that the foundation had to pass County inspection before construction could continue on Mr***'s new home, which it did (pass the inspection) which means it was constructed properly In regards to cracks in drywall, separation of joints, sticking doors and nail pops, these are all items which are typical in new construction (please see page of the attached ABS Warranty Booklet) and occurs mostly during the first year as the home goes through one heating and cooling cycle These are also all items that are corrected during the month Warranty request In Mr***'s own words his foundation "experts" have said that "the pillars have settled" In his further email communications with our builder dated Friday March 13, Mr*** further stated that the pillars are "sinking" We clearly state in our Contract, paragraph section (c), that the owner is being knowledgeable and truthful when they tell us that their property has no environmental or adverse soil features that may cause future damage to the new home and that the property is suitable for the subject construction and the owner hereby agrees to indemnify and hold contractor harmless against any and all liability, at law or equity arising out of the conditions of the property We trust our customers that they have done their due diligence and have had their property tested and surveyed for such things as shrink-swell soil issues, wetlands, flood plains, or other possible soil issues Please see Mr***'s attached signed contract with his signature directly below this Conditions of Property If, we had been aware of any soil issue, we would have taken steps to mitigate the problem If the pillars are sinking or settling into the soil as Mr*** and his experts are stating, this is a soil issue.We are happy to respond to and correct any issue with MrCarlton's home as within our contractual and warranty guidelines and we have been in contact with MrCarlton through email and phone

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
As per our conversation earlier he is a list of complaintsFrom the start of the project things were going wrongI did the survey perk and pulled permits to save moneyWe had signed the contract for with a contingency a bunch of things went wrongThey laid the house out on the plot wrong times and put in the construction driveway in wrong times I am sure I got charged for this but I have no idea due to the fact that they do not provide a itemized list of expenditures which I was asking for from the beginning then the well went in another problem more money was needed to the tune of I think never got a answer on that just had to deal with itThen the house was stating to go up the house was under roof but with no shingles just plywoodWell it rained for about a week never covered the roof which led to bows in the roof had to deal with that as wellInterior started to be finished and the drain field was going inAnother problem they wanted a little over to have the septic done we found a contractor to do it for big differenceIt was getting late in the year our current residence was being rented and we were about to be homelessAlso my wife was pregnant which made it more stressfulI believe we signed the contract in late February early March and finally got the keys on the rd of December the day after my daughter was bornStill was charged with no itemized list of bills and was given a worthless home warranty that covered nothingI have pictures and emails of everything from the entire projectThe sad thing is that we love the house we love the layout it is a cozy and very family oriented homeWe just wanted them to stand behind their product on a few items you figure they take you to max budget with no documentation I would have thought that they would have fixed a few thingThat's all I have I hope this helpsI would not recommend this company to anyone I have gotten better customer service from the dmv than from these people and the DMV is horrible if you would like emails and photos I will forward .*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

We would like to address [redacted] complaints.  In regards to dishwasher, as soon as we were notified their ** dishwasher was not working, ** model: GSD2100V35BB, Serial No:[redacted], we let the [redacted] know that the dishwasher is covered under the manufacturer...

warranty and to contact ** directly in accordance with our homeowner [redacted] Warranty guidelines.  Our [redacted] Warranty is given to each new homeowner, and pa** 5. Section V: Exclusions “This Warranty specifically excludes the following items: #16. Any and all appliances and equipment that are covered by a manufacturer’s warranty.”  I have included a pdf version of our [redacted] Warranty for your review.  The [redacted] received a copy of their Warranty booklet at contract signing.If the manufacturer found the dishwasher to be in working order as per their Warranty and diagnosed the unit as having a connection problem, we encouraed the [redacted] to submit the documentation from the ** representative repair visit along with an Urgent Warranty Request to [redacted] Warranty so the problem can be fixed. In regards to the guest tub and master tub.  The [redacted] had a walk-through inspection with their builder [redacted] on 11/24/2014 at which time a chip on the master tub was indicated on their walk-through inspection but no scratches in the master tub or guest tub were indicated as being seen or present.  The [redacted] and the builder signed and dated the Walk-Through document which shows all items that needed repair and which items were complete and in satisfactory condition without defect.  I have attached a copy of their signed and dated walk-through list for your review.  We contracted [redacted] [redacted] which came to the [redacted] residence on December 1, 2014 and repaired the chip on the master bathroom tub as was indicated to be done by the homeowners and the builder during the walk-through inspection. We repaired the items from the walk through inspection promptly and guided the [redacted] to contact the appliance manufacturer in compliance with our [redacted] Warranty and ** Warranty.  We will continue to honor all claims as per our [redacted] Warranty guidelines.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
As of today, there are still outstanding problems. The building inspector came and did the final walk through to get the CO. He stated on his report that there was a problem with the driveway - it wasn't graded properly and we needed a landing for the steps in the garage. He also had a list that [redacted] (the contractor) took care of - as cheaply as possible. [redacted] is still trying to have me do repairs that they are responsible for. There is an electrical short - of course, it's on me. Like they didn't have any problems with their workmen. [redacted] keeps saying that the paperwork he has about the walk through with [redacted] shows no issues with the roof, driveway or garage pad. [redacted] didn't write anything down, when I asked him, he pointed to his head and said it's all in here.Just like the driveway that was at no cost to me. If I am offered a free driveway, that has nothing to do with the contract. Maybe, [redacted] needs to oversee what [redacted] does more closely. I am being charged $3500 for a driveway that was suppose to be free. If I had the opportunity I would have put it in myself. I spoke with a gravel company and when he came over, he said the gravel on my driveway costs no more than $600. [redacted] also says he hasn't heard anything about the roof, well I have complained many times, to [redacted] and [redacted]. I will try and see if I still have the emails.They have no problem with adding, but I see no subtracting on their part for items they did not do. I had the well and septic hooked up but the cost was not deducted. I am doing the final grading, that hasn't been deducted either. Now he wants a late charge - well if [redacted] hasn't finished their part, why should I pay a late charge? I am being inconvenienced having to pay 2 mortgages for almost a year.

We address all issues our homeowners have in accordance to our walk-through, 1-year Workmanship UrgentRequest, and 10-year Structural Warranty.  Our customers receive and review their Home Warranty Booklet at contract signing.  Our building supervisor, and Warranty...

Administrator have both been in contact with Mr. [redacted] multiple times throughout the year and completed their 11 month Warranty request.  Our Warranty does state that nail pops are common occurrences, explains how they are easily fixed by a homeowner and also detailshow to maintain your home after moving in.  We would be happy to address the work Mr. [redacted] briefly writes about and he says he found a replacement contractor to save $15,000.  If he could please explain what part of the construction he is referring to, that would enable us to respond.  Mr. [redacted] received an Owners’ Invoice at the end of construction which details a summary of payments.  All of our customers receive this.  We realize that owning a home involves maintenance that is new to some people, and it can be stressful.  We fix any problem as quickly as possible as per our Warranty and encourage our customers to submit urgent Warranty requests if necessary.  We want all of our new homeowners to have a great experience, and to have realistic expectations of home ownership.  Please see the [redacted] copy of our Home Warranty.

We would like to address Mr. [redacted] points and help with any
confusion.  All customers are required to have their soil tested for a
private septic system before we can begin construction (perk test).  The results of this test tell the land owner,
and the builder how many bedrooms can be in the home, where the home can be
built on the property, where the septic system can be installed on the
property, and what type of septic system is appropriate for the property. Mr. [redacted] signed his contract on January 8, 2014 for a total
of $184,349.00.  Please see Mr. [redacted] original signed and dated contract.   You can see in his
signed contract that:  there was not a
$10,000 contingency fee, and only $5,000 was allotted for septic installation
not “over $15,000” as Mr. [redacted] states above. 
We in fact used and paid his contractor William Green Enterprises, Inc.
$5,800 to do the septic installation as per the quote dated 9/4/14  Mr. [redacted] sent to us.   Mr. [redacted] there was one addendum for $880.00
for Site Work construction that was sent to Mr. [redacted] only.  Please see the attached addendum.  Mr. [redacted] was in fact he credited back money
at construction closing due to site work allowances money not being used.    At the closing all customers receive an
Owner’s Invoice for the site work, as did Mr. [redacted].During the framing and roofing phase of construction, HVAC
and plumbing stages of construction are also taking place.  Hole in the roof must be cut to allow for
HVAC and Plumbing vents, then flashing to be installed before shingles can be
placed.  The roofing materials are
designed to get wet during this process. 
If it does rain during this period, the roof is allowed to dry and then
shingles are installed.  This is a normal
part of any home construction process.  We are glad the Mr. [redacted] and his family are enjoying their
new home and love the layout of the house.

The build time shown in the complaint shows only a portion of how the build time is calculated. Here is the full text from the contract:No home is built with someone working on it every day. Delays due to the items mentioned above are common in a home the size and complexity of this home. When the...

full definition of build time is applied the home was built within the time allotted. We conducted a customer orientation of the home on September 9, 2016 and all items we were responsible for were completed by mid September. On October 6, 2016 all financial issues were resolved and final payment was made.  CVA Builders is responsible for the items they supply and install. We can not and do not accept responsibility for items that are not part of the contract and are supplied and installed by the customer. Thank you Gene M[redacted]

See attached

Review: Very rude employee, spoke over the phone with me. Very demanding , harsh voice and interrupting

while I tried to explain our situation with broken air condition.

Her energy made me upset also and it was a rather uneasy conversation. She would not give me correct information in

order to help us. She threatened that we would be charged very high price as if we were bothering her.

I do believe employees need to practice good public relations at a businessDesired Settlement: an explanation of hiring rude people to answer his phone

Business

Response:

Dear Ms. [redacted]:We thank you for your business and thank you for letting us know of your complaint. We apologize for the customer service that you were given. We strive and expect that our employees provide our customers with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We’re sorry that you received service that warranted you to contact us with a complaint, and we apologize for any inconvenience or frustration that this experience has caused you. We understand that when a problem with your home occurs, you need us to be here to listen and resolve your problems, not add to your frustrations.To ensure that our team conducts itself in a manner that reflects the utmost regard that we have for our customers, I have alerted the H.V.A.C. service department and manager of your complaint. I have discussed the employee’s actions with the employee and her direct supervisor and can assure you that this type of behavior will not be tolerated nor happen again. This is out of character and not how this employee or any of our team members are expected to act.Your business is very important to us and we hope that you’ll continue to give us opportunities to serve you in the future.We truly apologize for this unfortunate situation. Thank you again for bringing these matters to our attention.Sincerely,[redacted]