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Zehners Service Center Reviews (1)

Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ To whom this may concern, Roxie F [redacted] brought in her Chevrolet Trailblazer on 1/6/to repair a power steering leak at the cooler line under the radiatorUpon inspection, it was obvious a previous, unprofessional, repair had been attempted, by another party, as a hose clamp to the cooler line had been left completely looseThe clamp repair was made and the vehicle was returned to the customerShe then returned with the vehicle on 1/11/and left it with us to recheck a power steering fluid leakWe inspected the leak and found fluid leakage at the rack and pinion unit where the power steering lines connect at the rear of the engine compartment (approximately ftfrom the original repair)We were told by Roxie F [redacted] to speak with a gentleman named Ron on the matterWe then explained to him the location of the leak and the repair neededHe declined the repairWe made no physical repairs, only a visual inspection on this visitThe vehicle was returned to Roxie F [redacted] on 1/12/Roxie F [redacted] then called me on 1/13/explaining to me she had picked her vehicle up at 3:p.m., was home by 3:p.m., walked by the vehicle at 5:p.mand noticed nothingThen at 7:p.msaw the vehicle on fireWe felt at this time the fire had nothing to do with any service we performed, even more so related to a power steering issue repaired on 1/6/We were in the process of having a private fire investigation performedUnfortunately, the customer, against our request, refused to leave the vehicle for the investigationWhen asked, where the vehicle would be located for further investigation, the customer became belligerent , and replied "We are towing the vehicle now, and having it scrapped"Had the result of the investigation determined fault, we were very willing correct the situationAs of January 21, 2016, the customer refused any further dealings

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