These people don't care about their customers. All they want is your money. You can find a place with better customer service trust me. They sold me a bogus car, I bought a warranty and all. They haven't fixed or nothing. They keep telling me they will call me back and never do. Be advised do not shop here.
Hello my name is [redacted] St.[redacted], I have read the complaint and agree to pay $1,100.00 for the trouble and inconvenience. I would request that no negative reviews be posted on social media, if this has already been done I would hope they would be removed. Upon agreeing to terms, I will...
issue the check and mail it out immediately.Thank You
[redacted]
Complaint: [redacted]
I am rejecting this response because: The car was bought based on 5-year bumper-to-bumper warranty. Financing of the car was arranged by you based on 5-year warranty. The total amount we will have paid after we have made all payments as scheduled is $20,307.60. We are not asking for anything new. We are only asking for what they themselves offered.
On my first call seeking warranty information, their service manager Tony confirmed it was covered by [redacted] Insurance. [redacted] standard policy does pay for repairs. Again we are not asking anything new.
Sincerely,
[redacted]
Initial Business Response /* (1000, 7, 2014/05/05) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@zagteam.com
HELLO MY NAME IS [redacted] GENERAL MANAGER AT ZEIGLER CHRYSLER DODGE JEEP. FIRST LET ME START OFF BY APOLGIZING FOR THE...
INCONVIENCE THIS UNFORTUNATE SITUATION AS CAUSED. IN THIS CASE THE VEHICLE WAS PURCHASED BY MR [redacted] AND DRIVEN FOR 5 MONTHS THE FIRST TIME WE KNEW ISSUE FOR USED WAS ON 03-24-2014 MR [redacted] BROUGHT HIS JEEP IN FOR SERVICE MILES 6343 AND WAS STATING THAT HE FELT THERE WAS AN ISSUE WITH THE SHIFTING OF THE TRANSMISSION WE LOOK AT THE JEEP AND COULD NOT DUPLICATE THE ISSUE RAN THROUGH SOME STANDARD PROCEDURES AND NOTED WE COULD NOT DUPLICATE AND THERE WERE NO ISSUES STORED IN THE COMPUTER. HE BROUGHT IT BACK IN ON 4-02-2014 MILES 6551 STATING THAT HE FELT THE ISSUE WAS STILL THERE. AGAIN WE FOUND NO ISSUES WITH TRANSMISSION WE COULD NOT DUPLICATE THE ISSUE. MR [redacted] CAME BACK IN ON 4-7-2014 MILES 6789 STATED HE HAS BEEN TALKING TO CHRYSLER ABOUT THE ISSUE AND THEY WERE GOING TO HAVE AN ENGINEER LOOK AT THE JEEP. ENGINEER AND TYECH DID SOFTWARE UPDATE IT WAS DETERMINED THERE COULD BE AN ISSUE CHRYSLER DECIDED TO REPLACE THE TRANSMISSION TO TRY TO RESOLVE THE ISSUE. CUSTOMER STATED THAT HE JUST DOESNT LIKE THE WAY THE 8 SPEED TRANSMISSION SHIFTS COMPARED TO HIS LAST VEHICLE. CHRYSLER REPLACED THE TRANSMISSION MR [redacted] HAS PICKED UP HIS JEEP AND SEEMED TO BE HAPPY AND PLEASED WITH THE RESULTS. WE HAVE TRIED TO ACCOMIDATE MR [redacted] AND ADDRESS HIS NEEDS AND WE HOPE HE IS SATISFIED WITH THE OUTCOME.
THANK YOU
Initial Consumer Rebuttal /* (3000, 9, 2014/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First the car I brought is a Chrysler 300 not a Jeep, second I called Chrysler and I called the dealership 2 days after I bought the car to report the issue, this is all documented by Chrysler, all this GM can do is call Chrysler and get the records straight. Third I did bring the car to my local chrysler because I did not want to deal with the attitude of the sales department. The issue was reported with less than 200 miles on the car, all you have to do is review the service history with Chrysler and you will know and see that I brought the car more than 6 times for the same issue, also review the web customer reviews on their website and you will see the negative comment that I placed on their site, for them to say that I brought the car with 6000 miles on it is just straight out lie because I did call them and had a big argument on the phone with their sales manager and he simply said we do not do returns or refunds, bring the car and we will fix it. I called chrysler and they said most dealerships will be able to return the car and they contacted them and could not force them to do it. All this is documented with Chrysler. The least that this General manager can do is get his records straight and speak of the correct car a CHRYSLER not a JEEP..... I have a copy of the service record from this dealership stating that Chrysler asked them to check for any metal shavings in the transmission, and because it was found the transmission was replaced. I even had some of the service managers trying to convince me that this is how the car drives normally because of the 8 shifts transmission and this is why the statement about me not liking this transmission mentioned by the GM is correct., now once the transmission is replaced all issues are fixed ? is this Magic or simply the transmission was bad since day one? Chrysler just announced a recall due to the same issues for 150,000 cars, everybody at that dealership who tried to convince me that this is how the car drives normally need to go back to training again. I can only speak good of the manager of the service department [redacted] and the sales guy that sold me the car. Get your records straight Mr. GM just call Chrysler and the truth will come out you flat out sold me lemon and now I have to live with the result of having a replaced transmission on a 2014 car which will take the value of my car down specially that all these service visit can show on carFax and it will not take a genius to know that this car is full of issues. Sorry I'm usually a nice guy, but this frustrating experience made me hate Chrysler which I owned and drove all my life because Lemon is sold and now one was able to protect me. I'm the golden egg to this dealership until I sign on the dotted line then I'm as worthless to them as the paper the I just signed. Very bad experience all around with the exception of the two people I mentioned above. Sorry, but your response is not acceptable Mr. GM. Please note the information that I mentioned above is all documented and the reason and the fix performed when the metal shavings were found was also mentioned in the receipt I got from this dealership.
Final Business Response /* (4000, 11, 2014/05/07) */
Mr [redacted], I apologize for the mistakes made on the make of the vehicle I did look at all history and seen the same things that you are speaking of. The fact is we cannot just take cars back after they have been purchased and driven, it is an unfortunate situation when someone purchases a vehicle and has issues with it but it does happen from time to time. We do not know when a car is going to have problems but when they do we follow standard dealer protocol which in this case we did by the book. The manufacturer is the only entity that can make a decision if a car is considered a lemon or not they build them and they decide when one is fixable and when they are not. In this case they did not decide that this unit qualified under the lemon law. But they did see reason to replace the transmission which we did. You have been pleasent with the service department and we have expedided the transmission change. I am not sure why there is such anger towards me when the first I have heard of this is you Revdex.com complaint and I followed up with my staff immediatly to make sure it was handled. To my knowledge you picked up your car and you were happy??? I would like to help in any way I can but at this poiunt I am not sure what you would like me to do. You have already wrote negative things on our website and gone to the Revdex.com I have responded promptly and you vehicle was fixed in the manner and timing required by du dilligence with Chrysler Corp. Please let me know what it is I can do to try to make you at least not so angry at me. My name is [redacted] I am the General Manager and I would like to help resolver this issue.
Thank You
Final Consumer Response /* (4200, 13, 2014/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
The damages are already done. after 6 months I don't think there is anything that you can do. My car fax on this car is negative, the value of my car is down because of all the recent visits, and the anger I have towards how I was treated and the Chrysler brand is done and over with. This situation was preventable if the sales Manager "[redacted]" had offered to exchange the car the next day after I bought it. The car was a lemon since day one and I will be taking Chrysler to court for that. I really did not have to bring the car 6 times, and have you work on it 3 times before some smart mechanic decide yes the transmission is bad. Every time someone test drove the car told me that this is how the transmission suppose to shift, every issue I mentioned was faced with rejection to the point that I almost believed it myself. There was a service guy who owns a Chrysler too told me that he has the same issue with his and this is just how it is designed to function, and when I asked someone to drive it he gave me an attitude and he asked one of the mechanic to drive it and I heard him saying that there is no issue with the car, basically he just wanted to shut me up and he did it in the wrong way. If it was not for [redacted] the Service manager who suggested that he drives the car with me after seeing me arguing with this unprofessional service guy this issue would have not be resolved. I proved them all wrong. If you read the final report I got from your dealership you will see that there was major issues with the transmission and Chrysler knew about it since day one, they even recalled over XXXXXX cars with similar issues in April of this year. With that said you tell me what your dealership can do to make me feel less angry or more satisfied with the results. I already mentioned to you all the negative results of this experience and I will list them again below, you tell me how Chrysler or your dealership can turn this negative to positive.
1 - Bad Car Fax report ( showing 6 visit, then replaced transmission on a new car)
2 - Bad Customer experience ( bringing the car 6 times to prove to Chrysler that there is an issue, and there was an issue based on the report from your dealership), and Yes the car is fixed now so there was an issue since day one as I reported.)
3 - Dealing with Bad sales people starting with Lou the sales manager and ending with the service rep who insisted that he drive a 2013 C class that is doing the same thing, and was doing his best to get me to agree to his unprofessional opinion and move on with my life. I'm glad I proved them all wrong.
4 - The value of my car is declined tremendously due to the bad car fax report.
5 - Chrysler called your dealership about returning the car a day after I bought it. They did their best and then came back telling me that they can not force this on the dealership. So maybe you should trace this conversation internally and figure out who talked to Chrysler about this issue when I first reported it. For this sales manager to not return the car and make me face all this hardship just so who can make few hundred dollars is uncalled for. If he asked me to pay a restocking fee or lose couple of hundreds because I drove it for a day this whole situation would have been prevented.
I really don't know what you can do at this point, you tell Me. And please note I'm not angry at you, I'm angry at Zeigler and at the Chrysler brand in general, you as a person I have not met you and I have no issue with you at all.
Thanks
Initial Business Response /* (1000, 8, 2015/02/13) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@zeigler.com
Hello My name is [redacted] the General Manager at Zeigler CDJ. The situation has hopefully been resolved. Our GSM [redacted]...
spoke with Mr.[redacted] and discussed the unfortunate situation we have off set some of the concern with a check in the amount of $500.00 and apologized for the misunderstanding and hopefully Mr.[redacted] is pleased with the outcome. I apologize for any trouble or ill feelings we may have caused Mr.[redacted] with the hopes that he knows without doubt that we want to take care of our customers and always have there best interest in mind.
Thank You
[redacted]
These people don't care about their customers. All they want is your money. You can find a place with better customer service trust me. They sold me a bogus car, I bought a warranty and all. They haven't fixed or nothing. They keep telling me they will call me back and never do. Be advised do not shop here.
Hello my name is [redacted] St.[redacted], I have read the complaint and agree to pay $1,100.00 for the trouble and inconvenience. I would request that no negative reviews be posted on social media, if this has already been done I would hope they would be removed. Upon agreeing to terms, I will...
issue the check and mail it out immediately.Thank You
[redacted]
Complaint: [redacted]
I am rejecting this response because: The car was bought based on 5-year bumper-to-bumper warranty. Financing of the car was arranged by you based on 5-year warranty. The total amount we will have paid after we have made all payments as scheduled is $20,307.60. We are not asking for anything new. We are only asking for what they themselves offered.
On my first call seeking warranty information, their service manager Tony confirmed it was covered by [redacted] Insurance. [redacted] standard policy does pay for repairs. Again we are not asking anything new.
Sincerely,
[redacted]
Initial Business Response /* (1000, 7, 2014/05/05) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@zagteam.com
HELLO MY NAME IS [redacted] GENERAL MANAGER AT ZEIGLER CHRYSLER DODGE JEEP. FIRST LET ME START OFF BY APOLGIZING FOR THE...
INCONVIENCE THIS UNFORTUNATE SITUATION AS CAUSED. IN THIS CASE THE VEHICLE WAS PURCHASED BY MR [redacted] AND DRIVEN FOR 5 MONTHS THE FIRST TIME WE KNEW ISSUE FOR USED WAS ON 03-24-2014 MR [redacted] BROUGHT HIS JEEP IN FOR SERVICE MILES 6343 AND WAS STATING THAT HE FELT THERE WAS AN ISSUE WITH THE SHIFTING OF THE TRANSMISSION WE LOOK AT THE JEEP AND COULD NOT DUPLICATE THE ISSUE RAN THROUGH SOME STANDARD PROCEDURES AND NOTED WE COULD NOT DUPLICATE AND THERE WERE NO ISSUES STORED IN THE COMPUTER. HE BROUGHT IT BACK IN ON 4-02-2014 MILES 6551 STATING THAT HE FELT THE ISSUE WAS STILL THERE. AGAIN WE FOUND NO ISSUES WITH TRANSMISSION WE COULD NOT DUPLICATE THE ISSUE. MR [redacted] CAME BACK IN ON 4-7-2014 MILES 6789 STATED HE HAS BEEN TALKING TO CHRYSLER ABOUT THE ISSUE AND THEY WERE GOING TO HAVE AN ENGINEER LOOK AT THE JEEP. ENGINEER AND TYECH DID SOFTWARE UPDATE IT WAS DETERMINED THERE COULD BE AN ISSUE CHRYSLER DECIDED TO REPLACE THE TRANSMISSION TO TRY TO RESOLVE THE ISSUE. CUSTOMER STATED THAT HE JUST DOESNT LIKE THE WAY THE 8 SPEED TRANSMISSION SHIFTS COMPARED TO HIS LAST VEHICLE. CHRYSLER REPLACED THE TRANSMISSION MR [redacted] HAS PICKED UP HIS JEEP AND SEEMED TO BE HAPPY AND PLEASED WITH THE RESULTS. WE HAVE TRIED TO ACCOMIDATE MR [redacted] AND ADDRESS HIS NEEDS AND WE HOPE HE IS SATISFIED WITH THE OUTCOME.
THANK YOU
Initial Consumer Rebuttal /* (3000, 9, 2014/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First the car I brought is a Chrysler 300 not a Jeep, second I called Chrysler and I called the dealership 2 days after I bought the car to report the issue, this is all documented by Chrysler, all this GM can do is call Chrysler and get the records straight. Third I did bring the car to my local chrysler because I did not want to deal with the attitude of the sales department. The issue was reported with less than 200 miles on the car, all you have to do is review the service history with Chrysler and you will know and see that I brought the car more than 6 times for the same issue, also review the web customer reviews on their website and you will see the negative comment that I placed on their site, for them to say that I brought the car with 6000 miles on it is just straight out lie because I did call them and had a big argument on the phone with their sales manager and he simply said we do not do returns or refunds, bring the car and we will fix it. I called chrysler and they said most dealerships will be able to return the car and they contacted them and could not force them to do it. All this is documented with Chrysler. The least that this General manager can do is get his records straight and speak of the correct car a CHRYSLER not a JEEP..... I have a copy of the service record from this dealership stating that Chrysler asked them to check for any metal shavings in the transmission, and because it was found the transmission was replaced. I even had some of the service managers trying to convince me that this is how the car drives normally because of the 8 shifts transmission and this is why the statement about me not liking this transmission mentioned by the GM is correct., now once the transmission is replaced all issues are fixed ? is this Magic or simply the transmission was bad since day one? Chrysler just announced a recall due to the same issues for 150,000 cars, everybody at that dealership who tried to convince me that this is how the car drives normally need to go back to training again. I can only speak good of the manager of the service department [redacted] and the sales guy that sold me the car. Get your records straight Mr. GM just call Chrysler and the truth will come out you flat out sold me lemon and now I have to live with the result of having a replaced transmission on a 2014 car which will take the value of my car down specially that all these service visit can show on carFax and it will not take a genius to know that this car is full of issues. Sorry I'm usually a nice guy, but this frustrating experience made me hate Chrysler which I owned and drove all my life because Lemon is sold and now one was able to protect me. I'm the golden egg to this dealership until I sign on the dotted line then I'm as worthless to them as the paper the I just signed. Very bad experience all around with the exception of the two people I mentioned above. Sorry, but your response is not acceptable Mr. GM. Please note the information that I mentioned above is all documented and the reason and the fix performed when the metal shavings were found was also mentioned in the receipt I got from this dealership.
Final Business Response /* (4000, 11, 2014/05/07) */
Mr [redacted], I apologize for the mistakes made on the make of the vehicle I did look at all history and seen the same things that you are speaking of. The fact is we cannot just take cars back after they have been purchased and driven, it is an unfortunate situation when someone purchases a vehicle and has issues with it but it does happen from time to time. We do not know when a car is going to have problems but when they do we follow standard dealer protocol which in this case we did by the book. The manufacturer is the only entity that can make a decision if a car is considered a lemon or not they build them and they decide when one is fixable and when they are not. In this case they did not decide that this unit qualified under the lemon law. But they did see reason to replace the transmission which we did. You have been pleasent with the service department and we have expedided the transmission change. I am not sure why there is such anger towards me when the first I have heard of this is you Revdex.com complaint and I followed up with my staff immediatly to make sure it was handled. To my knowledge you picked up your car and you were happy??? I would like to help in any way I can but at this poiunt I am not sure what you would like me to do. You have already wrote negative things on our website and gone to the Revdex.com I have responded promptly and you vehicle was fixed in the manner and timing required by du dilligence with Chrysler Corp. Please let me know what it is I can do to try to make you at least not so angry at me. My name is [redacted] I am the General Manager and I would like to help resolver this issue.
Thank You
Final Consumer Response /* (4200, 13, 2014/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]
The damages are already done. after 6 months I don't think there is anything that you can do. My car fax on this car is negative, the value of my car is down because of all the recent visits, and the anger I have towards how I was treated and the Chrysler brand is done and over with. This situation was preventable if the sales Manager "[redacted]" had offered to exchange the car the next day after I bought it. The car was a lemon since day one and I will be taking Chrysler to court for that. I really did not have to bring the car 6 times, and have you work on it 3 times before some smart mechanic decide yes the transmission is bad. Every time someone test drove the car told me that this is how the transmission suppose to shift, every issue I mentioned was faced with rejection to the point that I almost believed it myself. There was a service guy who owns a Chrysler too told me that he has the same issue with his and this is just how it is designed to function, and when I asked someone to drive it he gave me an attitude and he asked one of the mechanic to drive it and I heard him saying that there is no issue with the car, basically he just wanted to shut me up and he did it in the wrong way. If it was not for [redacted] the Service manager who suggested that he drives the car with me after seeing me arguing with this unprofessional service guy this issue would have not be resolved. I proved them all wrong. If you read the final report I got from your dealership you will see that there was major issues with the transmission and Chrysler knew about it since day one, they even recalled over XXXXXX cars with similar issues in April of this year. With that said you tell me what your dealership can do to make me feel less angry or more satisfied with the results. I already mentioned to you all the negative results of this experience and I will list them again below, you tell me how Chrysler or your dealership can turn this negative to positive.
1 - Bad Car Fax report ( showing 6 visit, then replaced transmission on a new car)
2 - Bad Customer experience ( bringing the car 6 times to prove to Chrysler that there is an issue, and there was an issue based on the report from your dealership), and Yes the car is fixed now so there was an issue since day one as I reported.)
3 - Dealing with Bad sales people starting with Lou the sales manager and ending with the service rep who insisted that he drive a 2013 C class that is doing the same thing, and was doing his best to get me to agree to his unprofessional opinion and move on with my life. I'm glad I proved them all wrong.
4 - The value of my car is declined tremendously due to the bad car fax report.
5 - Chrysler called your dealership about returning the car a day after I bought it. They did their best and then came back telling me that they can not force this on the dealership. So maybe you should trace this conversation internally and figure out who talked to Chrysler about this issue when I first reported it. For this sales manager to not return the car and make me face all this hardship just so who can make few hundred dollars is uncalled for. If he asked me to pay a restocking fee or lose couple of hundreds because I drove it for a day this whole situation would have been prevented.
I really don't know what you can do at this point, you tell Me. And please note I'm not angry at you, I'm angry at Zeigler and at the Chrysler brand in general, you as a person I have not met you and I have no issue with you at all.
Thanks
Initial Business Response /* (1000, 8, 2015/02/13) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@zeigler.com
Hello My name is [redacted] the General Manager at Zeigler CDJ. The situation has hopefully been resolved. Our GSM [redacted]...
spoke with Mr.[redacted] and discussed the unfortunate situation we have off set some of the concern with a check in the amount of $500.00 and apologized for the misunderstanding and hopefully Mr.[redacted] is pleased with the outcome. I apologize for any trouble or ill feelings we may have caused Mr.[redacted] with the hopes that he knows without doubt that we want to take care of our customers and always have there best interest in mind.
Thank You
[redacted]