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Zeikos/iHip

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Reviews Zeikos/iHip

Zeikos/iHip Reviews (6)

I just recently purchased a six foot usb cord
Within two weeks the cord has been separating from the adapter end. I purchased this cord because I was advised it is one of the better quality yet it has not proven to be of quality material. Would like to return and replace but do not feel I should have to pay for shipping.

Review: On November 4, 2014, I purchased a Bluetooth headset for my husband from Dish network manufactured by IHIP. It worked for two weeks. We kept trying to recharge it and get it to work for a month. when it wouldn't work at that point, I called Dish network and I was told that I needed to call the customer service number for IHIP [redacted]. I have called this number numerous times, left my name, phone number and the nature of my complaint for a lady named Michelle with the expectation of being called. It has never happened.Desired Settlement: My husband is nearly deaf. Without the headset, he can only hear the TV if it is at nearly full volume. All I'm asking for is to have a working headset and since I've already paid for one, I don't think I should have to pay for another one.

Business

Response:

hello first I would like to apology for any inconvenienceplease send the item back for a replacement we would gladly exchange it for you thank youyou can rech me at ###-###-####

Review: I made a written attempt to get the status of a purchase I made with the company; there was no reply to my email. I made the purchase on 8/26/2013 Order ID I[redacted]Desired Settlement: Either delivery product or refund money back to credit card

Business

Response:

This case is resolved, they did receive their delivery

Review: Dishnetwork came to my home to solve our dishnetwork receiver problems. After the work was completed the dishnetwork representative/worker asked me if I would be interested in a pair of headphones that they were offering. He showed me how the headphones worked and I said I would buy them. He told me that I did not have to pay that day, but that the amount would be charged to my dishnetwork bill. This happened on April 2, 2014. After approximately 2-3 days of hardly using the headphones they needed to be charged. I plugged up the charger and attempted to charge them. They would not charge at all. I set them aside and forgot about them for a little while and on May 2, 2014 my husband called dishnetwork to explain to them what was going on. Dishnetwork told him to call the ihip number. He called and spoke to a [redacted] She wanted to speak to me since I had the headphones with me. She finally called me on that day and proceeded to tell me that I needed to charge the headphones and that I should send her an email when the red light went off. I realized that when the red light went off and I unhooked the charger that if I hooked it back up the light would just go back on. The headphones did not work. I sent an email to [redacted] to tell her they did not work. My husband has been trying to call her all this week and she will not answer his calls or returns his calls. I sent her an email this morning and I have yet to get an answer. I just want to send the defective headphones back to them and get my money back. She doesn't seem to want to resolve this matter at all.Desired Settlement: I want a refund on the defective headphones.

Business

Response:

HELLO WE HAD SPOKEN TO THE CUSTOMER AND ADVISED HIM TO SHIP THE ITEM BACK FOR A REPLACEMENT

Consumer

Response:

I am rejecting this response because: My husband received a phone call from "Morris" and he told my husband that we should send the headphones to him and he would check them out. There was no statement about giving us a refund or a replacement. I do not trust this company at all and want them to prove that they will do the right thing before I send the item back to them.

Business

Response:

THIS ITEM WAS PURCHASED THREW DISH NETWORK NOT THREW US WE WONT BE ABLE TO REFUND THE MONEY WE WILL GLADLY EXCHANGE IT

Review: I contacted this company three times in the last month about a pair of headphones I ordered through [redacted]. I had set up the warranty on [redacted] the day I received the headphones. A few weeks after they arrived, one ear bud had stopped working completely and as per the company's website, it was likely a defect so was covered under the warranty. I emailed the company per the FAQs on their website and followed their instructions to start a warranty claim. It said I'd receive a response in 1-2 business days. I contacted them again 2 weeks later when I hadn't received a reply, and again a few days ago, but still have yet to get a reply back.Desired Settlement: A replacement pair, or a refund.

Business

Response:

hellowe will gladly exchange the product please send us the defective product in so we can have it replaced thank you if you have any questions please call me at my direct number [redacted]thank you again

Review: I ordered some wireless bluetooth ihip headphones through the dish network on April 15th 2014 which came with a one year warranty. Recently the bluetooth feature stopped functioning. I contacted the dish network and they gave me a phone number to call to get warranty replacement directly through ihip. I called the number repeatedly on multiple days and I left a voice mail. I also tracked Down a different number through their website which also went unanswered. I even sent them an email through the contact us feature on their website ihip.com which said they would reply within 1 to 2 days which did not happen.Desired Settlement: I love the headphones and simply want them replaced

Business

Response:

we have spoken to the costumer and advised him to ship it back to I hip for a replacement 7/21/14

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Description: General Merchandise - Retail

Address: 86 Northfield Ave, Edison, New Jersey, United States, 08837

Phone:

+1 (212) 252-1285
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Website:

www.ihipus.com


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