Zeikos/iHip Reviews (6)
I just recently purchased a six foot usb cord
Review: On November 4, 2014, I purchased a Bluetooth headset for my husband from Dish network manufactured by IHIP. It worked for two weeks. We kept trying to recharge it and get it to work for a month. when it wouldn't work at that point, I called Dish network and I was told that I needed to call the customer service number for IHIP [redacted]. I have called this number numerous times, left my name, phone number and the nature of my complaint for a lady named Michelle with the expectation of being called. It has never happened.Desired Settlement: My husband is nearly deaf. Without the headset, he can only hear the TV if it is at nearly full volume. All I'm asking for is to have a working headset and since I've already paid for one, I don't think I should have to pay for another one.
Review: I made a written attempt to get the status of a purchase I made with the company; there was no reply to my email. I made the purchase on 8/26/2013 Order ID I[redacted]Desired Settlement: Either delivery product or refund money back to credit card
Review: Dishnetwork came to my home to solve our dishnetwork receiver problems. After the work was completed the dishnetwork representative/worker asked me if I would be interested in a pair of headphones that they were offering. He showed me how the headphones worked and I said I would buy them. He told me that I did not have to pay that day, but that the amount would be charged to my dishnetwork bill. This happened on April 2, 2014. After approximately 2-3 days of hardly using the headphones they needed to be charged. I plugged up the charger and attempted to charge them. They would not charge at all. I set them aside and forgot about them for a little while and on May 2, 2014 my husband called dishnetwork to explain to them what was going on. Dishnetwork told him to call the ihip number. He called and spoke to a [redacted] She wanted to speak to me since I had the headphones with me. She finally called me on that day and proceeded to tell me that I needed to charge the headphones and that I should send her an email when the red light went off. I realized that when the red light went off and I unhooked the charger that if I hooked it back up the light would just go back on. The headphones did not work. I sent an email to [redacted] to tell her they did not work. My husband has been trying to call her all this week and she will not answer his calls or returns his calls. I sent her an email this morning and I have yet to get an answer. I just want to send the defective headphones back to them and get my money back. She doesn't seem to want to resolve this matter at all.Desired Settlement: I want a refund on the defective headphones.
Review: I contacted this company three times in the last month about a pair of headphones I ordered through [redacted]. I had set up the warranty on [redacted] the day I received the headphones. A few weeks after they arrived, one ear bud had stopped working completely and as per the company's website, it was likely a defect so was covered under the warranty. I emailed the company per the FAQs on their website and followed their instructions to start a warranty claim. It said I'd receive a response in 1-2 business days. I contacted them again 2 weeks later when I hadn't received a reply, and again a few days ago, but still have yet to get a reply back.Desired Settlement: A replacement pair, or a refund.
Review: I ordered some wireless bluetooth ihip headphones through the dish network on April 15th 2014 which came with a one year warranty. Recently the bluetooth feature stopped functioning. I contacted the dish network and they gave me a phone number to call to get warranty replacement directly through ihip. I called the number repeatedly on multiple days and I left a voice mail. I also tracked Down a different number through their website which also went unanswered. I even sent them an email through the contact us feature on their website ihip.com which said they would reply within 1 to 2 days which did not happen.Desired Settlement: I love the headphones and simply want them replaced