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Zeke & Son Roofing & Siding Specialists

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Reviews Zeke & Son Roofing & Siding Specialists

Zeke & Son Roofing & Siding Specialists Reviews (4)

Hello [redacted] , Thank you for being in touch in regard to the above stated complaintWe would be happy to reply and explain from our endMr [redacted] did contact our company for a roof repair and it was explained that the cost to do service work is $to come plus the cost of repairsUpon evaluating the area of concern, nail pops were present on the dormer and the flashing needed to be sealed where it meets the dormer An opening was also present where the dormer and ridge vent meet and that was filled in with roof cement We strive to fix any problem the first time around but unfortunately, service work is not a guarantee on any roof that we did not installWe did receive a call back several days later along with dozens of others due to major storm damages and Mr [redacted] said the leak was not repaired It was explained that service is not guaranteed, but would be willing to come back asap with all the calls but would certainly try again for an additional $He said he didnt want to wait and that he may as well wiped his [redacted] with that $200.00! As for being able to find another company to help I am happy to hear and I hope they got it this time aroundWhat I'm not happy with is the defamation and ridiculous accusation that I stuffed a paper towel in a hole with tar when we don’t even carry paper towels on our vehiclesAs one of the most reputable roofing companies in Western, PAI would never conduct business like thatI'm sorry we were not able to initially find the leak and again service work is not guaranteed so a refund will not be given because we invested timeI'm sure any other professional and educated roofing companies would agree the same that sometimes roofing leaks, especially dormers can be puzzling in troubleshooting and unfortunately this was one Thank you, Zeke M [redacted] , Owner

Hello [redacted],            Thank you for being in touch in regard to the above stated complaint. We would be happy to reply and explain from our end. Mr. [redacted] did contact our company for a roof repair and it was explained that the cost to do service work...

is $75.00 to come plus the cost of repairs. Upon evaluating the area of concern, nail pops were present on the dormer and the flashing needed to be sealed where it meets the dormer.  An opening was also present where the dormer and ridge vent meet and that was filled in with roof cement.  We strive to fix any problem the first time around but unfortunately, service work is not a guarantee on any roof that we did not install. We did receive a call back several days later along with dozens of others due to major storm damages and Mr. [redacted] said the leak was not repaired.  It was explained that service is not guaranteed, but would be willing to come back asap with all the calls but would certainly try again for an additional $100.00. He said he didnt want to wait and that he may as well wiped his [redacted] with that $200.00! As for being able to find another company to help I am happy to hear and I hope they got it this time around. What I'm not happy with is the defamation and ridiculous accusation that I stuffed a paper towel in a hole with tar when we don’t even carry paper towels on our vehicles. As one of the most reputable roofing companies in Western, PA. I would never conduct business like that. I'm sorry we were not able to initially find the leak and again service work is not guaranteed so a refund will not be given because we invested time. I'm sure any other professional and educated roofing companies would agree the same that sometimes roofing leaks, especially dormers can be puzzling  in troubleshooting and unfortunately this was one.  Thank you, Zeke M[redacted], Owner

Review: Zeek and Son had replaced the roof at our house during the months of November and December of 2012. After they had completed the roof, there were some issues that needed to be corrected. The shingles were not straight and needed to be straightened along the roof towards the peek.The window flashing was pulled down and damaged and missing, shingles that were not alighned right, the gutter braces were sticking up and causing the shingles to stick up like a teepee, also my side fence was cut away from the framing so that they can have access to the side of the house. After we contacted Zeek on Saturday we went to the bank and put a hold on the check. Zeek showed up on Sunday and fixed most of the repaires and talked about the shingles and gutters. We were told that the shingles would lay flat due to the heat from the sun, and that if we had anymore problems they were supposed to come back and fix the gutters so that they were flush with the roof. They staightened the shingles, fixed the flashing, adjusted the gutters, we had given them our zip ties to temporary fix the fence and were told that they would be back with the correct tie downs for the fence, they never did. Had a conversation with Zeek in early spring after the shingles were not laying flat and found out also that the ridge vent was inproperly installed and that we wanted them corrected. He stated that he would be there but the times he wanted to come to my house no one was available. He did not want to come on the weekend for we were told that that was his time. last time during our conversation with Zeek he stated that he would contact us next week on getting repairs done. Also left voice messages to call back and no response.Desired Settlement: ALL PROPER REPAIRS TO BE DONE.

Business

Response:

Hello Mr. & Mrs. [redacted], Please see the following photo and information on the photo to help you understand the reason for the lifted shingles on the gutter lines. I also reviewed your concern with stating the ridge vent was not cut out and hammered out. A power saw was used to cut into the peak of the home to provide the proper ventilation. After sawing so far through the peak, you have to then claw hammer to pull the cuts out and sometimes you will see some splintered wood. The ridge vent is a lifetime warranted vent and will provide the necessary ventilation. To address the last concern for the proper brackets for the chain link fence, I can call a fence company and have them install a few new ones, or we can send you $100.00 (which is more than enough) if you would like to bolt them on. Please advise ASAP so we can rectify this matter. Please feel comfortable in knowing that we have been in business since 1949 and into our 3rd generation. If at any time, anything was to come up on the roof, we are here for you 100%. You have no need for concern. It has been a pleasure working with you. Otherwise, I will wait to hear if you would like me to send a fence company or a check.

I just recently had my roof done by Zeke & Son. I have to say that this was a very positive experience. Zeke brought in a SWAT team of workers who stripped and finished the roof in one full day. They only stopped once for a 20 minute lunch. The clean-up performed was excellent. A neighbor who used a different contractor complained of the many roofing nails he found in his grass and on his driveway. We found nothing to speak of. I would highly recommend Zeke & Son to anyone. By the way, they repaired some fascia that was loose for no extra charge. One other important point......there price was better than any other quote received.

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Description: ROOFING CONTRACTORS, SIDING CONTRACTORS, WINDOWS - INSTALLATION/SERVICE, SOFFIT & FASCIA, GUTTERS & DOWNSPOUTS

Address: 865 5th Ave, Coraopolis, Pennsylvania, United States, 15108-1552

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