Zen Bedrooms Inc

Hi there,This bed was out of stock at the time of orderWe have tried to source it quickly but it's going to take at least a couple more weeks to get it in stock so we have responded to the customer and have refunded them.Apologies - we should've contacted the customer sooner.***

Hi, We are sending a new mattress out to this customerWe have contacted the customer to make them aware Hopefully this resolves the case? James

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi Zen bedrooms,  Thanks for the timely response and help resolving this issue.  We want the Queen...

Size Luxury Memory Foam Mattress replaced (link below).  My address is: [redacted]  
[redacted]  Please provide tracking information once you have processed this.  Thanks! [redacted] http://www.zenbedrooms.com/luxury-memory-foam-mattress.ht...⇄ /> Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi,
 
I have contacted [redacted] directly and informed her that we had some problems with our email and apologised for the delayed response. I have informed [redacted] of the planned delivery date for her mattress and have also offered a very generous compensation. Since this message I have...

not heard back from [redacted]. I hope she does get back to us here at Zen as we want to resolve the whole situation with her.

Hi there,
 
Zen Bedrooms mattresses will not get mouldy on their own, the mould will be a result of the environment they are in.
 
However, I am happy to honour a refund of your purchase at the price you paid for it on Groupon.
 
Please can you confirm what this was and I will...

get it paid.
 
Many thanks and apologies for the delayed response.
 
James

Hi, We will send a replacement mattress, please let us know full details - size mattress you would like, address, contact details and we will get this organised. Zen Bedrooms