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Zenat Drown Photography

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Zenat Drown Photography Reviews (1)

Review: My complain against Zenat Drown Photography is for poor product service. I hired her for wedding photography session but the quality, sharpness, clarity and quality from the majority of my reception wedding is dark, not sharpen, blurry and with poorly quality image. She does not know how to use flash on the camera and blames others as an excuses. Also the majority of the pictures and non printable due to her lack of knowledge. She is not a professional photographer and has poor customer service. I will definitely don't recommend her for any photo sessions on outdoors or indoors.Desired Settlement: I want to get my money back and I want negative/raw pictures. I seek to have my photos be removed as advertisement from facebook and have her brand logo also be removed from my photos.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Zenat Drown Photography regarding complaint ID [redacted].

Regards,

Business

Response:

6/27/2014Dear [redacted]: I am writing in response to the letter I received from the Revdex.com dated June 23, 2014 regarding the complaint submitted by a client that I provided photography service to on April 18, 2014. The client's allegations are unfounded and untrue. I have engaged the client to try to resolve this issue, but the client seeing to only insist on receiving a refund, which is not in accordance with the Contract, which both I and the client signed. I would first like to draw your attention to my photography profile on [redacted], which has a rating of 4.8 out of 5, and includes 28 reviews, from clients both before and after this client – all who were very happy with the results of their wedding photography. The client who has made these allegations also wrote a negative review on [redacted], which brought down my rating from 5.0 to 4.8, My [redacted] website is:First, on the allegations of quality, this is a subjective claim, which I would strongly dispute. while the reception was dark, I used the tools at my disposal, including proper adjustment ISO speed and the aperture as well as the flash to be able to capture the engagement, wedding and reception. I have posted several of these photographs on [redacted] so it is clear that the photographs were of proper quality.As per the terms of the Contract, which both I and the client signed, “It is understood that the photographs taken by Zenat Drown Photography may be used for advertising, display, competition, and any other purposes thought proper by Zenat Drown Photography".Also, per the contract, I promised to provide the client a DVD with all images taken during the wedding. In addition to the Contract, I also provided this Client with 150 photographs, which I edited with [redacted]. This was above and beyond what was written in the Contract, but I wanted this client to be satisfied with the results of my work. In addition to those 150 professionally edited photographs, I also provided this client with approximately 2,000 photographs which were taken at the wedding. Those photographs naturally included some less than perfect shots, but it was my commitment to the client to provide all images that I captured so that if she saw some additional photographs that she liked, that she could ask me for further editing and I would be able to enhance those photos as well.Please feel free to contact me should you need any further details,Shagoofa [redacted] D[redacted]Zenat Drown Photography

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Description: Photographers - Portrait

Address: 6817 Rolling Rd, Springfield, Virginia, United States, 22152

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