Zenfolio cancelled their $membership with no email notice to meI asked them to provide a copy of the email stating that they ended the $membership and they did not provide any notice Without permission or notice, they upgraded me to their new lowest cost plan - which doubled my rate to $ Then they switched me from the annual billing I've used since (years), to monthly billing to expand their income yet another 50% When I asked for a copy of the notice saying which plan ended and cost of new plan, they provided no notice No monthly bill is sent to show what you are buyingCustomer is required to search "My Zenfolio/My Account/Billing/Account Statement." I only noticed an unauthorized auto deduct on my bank statement - which they credited to me Zenfolio is not transparent in their practices and their billing practices suck I was given a $credit for the five times they overbilled me by $I probably won't use it because they charge $S/H for one 5"x7" print
Initial Business Response / [redacted] (1000, 5, 2014/06/20) */ Contact Email: [redacted] @zenfolio.com Zenfolio does have an active Customer Support team and answers all inquires within a few hours, 365 days per year. Emailing [redacted] @zenfolio.com from the email addresses used to open the account is... the preferred method of communication. Zenfolio does not generally provide phone support, but does respond to voicemails as long as the message provides correct contact information. All requests for refunds (within 30 days of purchase or renewal) are honored and processed on a regular basis...usually within a few hours of receipt of email. In order to process a refund, please email [redacted] @zenfolio.com and add ATTN: [redacted] in the subject line. We must be able to verify the account ownership, so please email from the email address that was used to open the account.
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Contact Name and Title: [redacted] Contact Email: ***@zenfolio.com Our records indicate that the refund was issued on August - the day after the first email was received by Zenfolio Further, our records indicate that Mr [redacted] replied to an additional email on 9/letting Zenfolio know that the issue was in fact with his bank, rather than any processing or communication error on the part of Zenfolio and releasing Zenfolio from any blame regarding the issue
Zenfolio cancelled their $membership with no email notice to meI asked them to provide a copy of the email stating that they ended the $membership and they did not provide any notice Without permission or notice, they upgraded me to their new lowest cost plan - which doubled my rate to $ Then they switched me from the annual billing I've used since (years), to monthly billing to expand their income yet another 50% When I asked for a copy of the notice saying which plan ended and cost of new plan, they provided no notice No monthly bill is sent to show what you are buyingCustomer is required to search "My Zenfolio/My Account/Billing/Account Statement." I only noticed an unauthorized auto deduct on my bank statement - which they credited to me Zenfolio is not transparent in their practices and their billing practices suck I was given a $credit for the five times they overbilled me by $I probably won't use it because they charge $S/H for one 5"x7" print
Initial Business Response / [redacted] (1000, 5, 2014/06/20) */ Contact Email: [redacted] @zenfolio.com Zenfolio does have an active Customer Support team and answers all inquires within a few hours, 365 days per year. Emailing [redacted] @zenfolio.com from the email addresses used to open the account is... the preferred method of communication. Zenfolio does not generally provide phone support, but does respond to voicemails as long as the message provides correct contact information. All requests for refunds (within 30 days of purchase or renewal) are honored and processed on a regular basis...usually within a few hours of receipt of email. In order to process a refund, please email [redacted] @zenfolio.com and add ATTN: [redacted] in the subject line. We must be able to verify the account ownership, so please email from the email address that was used to open the account.
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Contact Name and Title: [redacted] Contact Email: ***@zenfolio.com Our records indicate that the refund was issued on August - the day after the first email was received by Zenfolio Further, our records indicate that Mr [redacted] replied to an additional email on 9/letting Zenfolio know that the issue was in fact with his bank, rather than any processing or communication error on the part of Zenfolio and releasing Zenfolio from any blame regarding the issue