[redacted] The reason for this email is to address a letter of complaint I received from your office dated 6/5/2015; ID for Ms [redacted] 204);"> Ms [redacted] called our Customer Service Department and initially spoke with one of our representatives [redacted] regarding her rod, model # 661NNSB She explained to Pam that her rod started to rust/tarnish then Pam followed our policy (I’ve attached a copy of our policies for your reference) by asking her for pictures of the tarnished/rusted rod and proof of purchase Ms [redacted] stated she was not able to provide proof of purchase and because she was not able to provide proof of purchase Pam explained that she could not replace her rod Ms [redacted] then asked to speak with a supervisor and I then handled the call(s) moving forward I again explained our policy to her and she became irate; she asked to speak with my manager who was away on business at the time but was later informed by me of her complaint When Ms [redacted] called back I explained to her that I spoke with my manager who was in a meeting at that time about the issue and in accordance with our policy we could not send out a replacement without proof of purchase Ms [redacted] became irate again using profanity this time which left me no other recourse but to end the call after explaining why It is forbidden for any one of our customer service representatives, myself included to end a call with the exception of the use of profanity during a call Please let me know if you have any further questions [redacted] ***
[redacted] The reason for this email is to address a letter of complaint I received from your office dated 6/5/2015; ID for Ms [redacted] 204);"> Ms [redacted] called our Customer Service Department and initially spoke with one of our representatives [redacted] regarding her rod, model # 661NNSB She explained to Pam that her rod started to rust/tarnish then Pam followed our policy (I’ve attached a copy of our policies for your reference) by asking her for pictures of the tarnished/rusted rod and proof of purchase Ms [redacted] stated she was not able to provide proof of purchase and because she was not able to provide proof of purchase Pam explained that she could not replace her rod Ms [redacted] then asked to speak with a supervisor and I then handled the call(s) moving forward I again explained our policy to her and she became irate; she asked to speak with my manager who was away on business at the time but was later informed by me of her complaint When Ms [redacted] called back I explained to her that I spoke with my manager who was in a meeting at that time about the issue and in accordance with our policy we could not send out a replacement without proof of purchase Ms [redacted] became irate again using profanity this time which left me no other recourse but to end the call after explaining why It is forbidden for any one of our customer service representatives, myself included to end a call with the exception of the use of profanity during a call Please let me know if you have any further questions [redacted] ***