Job Name: [redacted] Job Completion: first quarter of Warranty Inspection: passed and approved initial warranty enrollment check list 2-18- annual inspection performed 1-04-passed Warranty Term: 2-24-– 2-28-Request Warranty Inspection: 1-2-Reason For Request: possible roof related opening letting animals and weather in no leaks to report at this time Result Of Warranty Inspection: gaps in structure unrelated to work contracted Revdex.com Complaint: 2-3-Revdex.com Response: 2-7- Response in Detail: Mr [redacted] called to report a possible warranty related issue, we responded promptly by sending a technician to his residence The inspection report returned showing the installation of the roofing material by Zenith to meet or exceed manufacturer and NRCA guidelines The home owner was informed that the issue he reported was a preexisting condition and we would be happy to correspond with a pest control technician of his choosing, to insure any modification needed to the roof system we installed would still be under warranty This service we offered at no cost as a curtesy to the home owner, the services offered by the pest control sales person are unrelated to contracted work The bid Mr [redacted] received from the pest control sales person was to block any and all openings into the house There are existing gaps in the structure were where masonry, wood trim pieces, soffit, fascia and the like do not meet up with each other and in some places do not meet the roof These are gaps were present since the original construction of the home or have opened further due to settling of the home We noted some gaps at the soffit near the roof as having wiring harnesses running through it to connect a surveillance system and have been that way for as long as the house has had surveillance system There is no evidence that these gaps have ever been blocked or filled with foam at any time Our contract did not include seeking out and filling gaps for pest control purposes as this is not a service we provide It is not the responsibility of Zenith to pay for or perform services completely unrelated to the agreed upon scope of work listed in our contract with Mr [redacted] This home owner requesting services unrelated to the contracted scope is not unfamiliar to us During the initial inspection we were asked to remove Christmas lights since we were already up there; then while staining his fence, we were asked to clean his pool and patio since we already had a power washer on siteWe were also asked to replace some stone in his retaining wall since we were already there As a curtesy some of these services were provided at no costHowever, to come back to us after more than a year later to request additional uncontracted services is not something we can accomodate We find it unfortunate that more than a year later, an otherwise satisfied client, would feel the need to reach out to the Revdex.com over something unrelated to our contractual agreements Zenith Roofing Services is a preferred contractor of most major insurance carriers and always strives for the best in customer service Thank You, [redacted]
Job Name: [redacted] Job Completion: first quarter of Warranty Inspection: passed and approved initial warranty enrollment check list 2-18- annual inspection performed 1-04-passed Warranty Term: 2-24-– 2-28-Request Warranty Inspection: 1-2-Reason For Request: possible roof related opening letting animals and weather in no leaks to report at this time Result Of Warranty Inspection: gaps in structure unrelated to work contracted Revdex.com Complaint: 2-3-Revdex.com Response: 2-7- Response in Detail: Mr [redacted] called to report a possible warranty related issue, we responded promptly by sending a technician to his residence The inspection report returned showing the installation of the roofing material by Zenith to meet or exceed manufacturer and NRCA guidelines The home owner was informed that the issue he reported was a preexisting condition and we would be happy to correspond with a pest control technician of his choosing, to insure any modification needed to the roof system we installed would still be under warranty This service we offered at no cost as a curtesy to the home owner, the services offered by the pest control sales person are unrelated to contracted work The bid Mr [redacted] received from the pest control sales person was to block any and all openings into the house There are existing gaps in the structure were where masonry, wood trim pieces, soffit, fascia and the like do not meet up with each other and in some places do not meet the roof These are gaps were present since the original construction of the home or have opened further due to settling of the home We noted some gaps at the soffit near the roof as having wiring harnesses running through it to connect a surveillance system and have been that way for as long as the house has had surveillance system There is no evidence that these gaps have ever been blocked or filled with foam at any time Our contract did not include seeking out and filling gaps for pest control purposes as this is not a service we provide It is not the responsibility of Zenith to pay for or perform services completely unrelated to the agreed upon scope of work listed in our contract with Mr [redacted] This home owner requesting services unrelated to the contracted scope is not unfamiliar to us During the initial inspection we were asked to remove Christmas lights since we were already up there; then while staining his fence, we were asked to clean his pool and patio since we already had a power washer on siteWe were also asked to replace some stone in his retaining wall since we were already there As a curtesy some of these services were provided at no costHowever, to come back to us after more than a year later to request additional uncontracted services is not something we can accomodate We find it unfortunate that more than a year later, an otherwise satisfied client, would feel the need to reach out to the Revdex.com over something unrelated to our contractual agreements Zenith Roofing Services is a preferred contractor of most major insurance carriers and always strives for the best in customer service Thank You, [redacted]