Zenith Roofing Services, L.L.C.

Complaint: ***
I am rejecting this response because: this issue of rodents getting into Attic happened ONLY after the roof replacement was done by Zenith RoofingWe didn't have this problem since the house was built in and suddenly, this issue comes up right after the roof was replacedThe roof is a not laid properly and might cause a major health issue/harm, since rodents have already got into attic I'll follow up with City Health Officials, since this is a NEW issue that has come up after the roof was installed by Zenith Roofing. The Pest Control have checked and mentioned that this problem is due to more than fourteen(14) gaps gaps between masonry/woodwork and the NEW roofHow can suddenly the rodents get in into the attic ? The only thing that has happened was a NEW rood was laid incorrectly by Zenith RoofingThis issue of a new roof install and rodents getting in AFTER this was installed are RELATED and is this is the root causeThe gaps need to be plugged so that rodents cannot enter into the attic - there were NO entry/exit points in the roof BEFORE the roof was installed. I want Zenith Roofing to fix the issue and inspected itI will have City Health officials also inspect it after the required repairs are completed
Regards,
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Job Name: [redacted]   Job Completion: first quarter of 2016  Warranty Inspection:  passed and approved initial warranty enrollment check list 2-18-2016   ...

                                        ...⇄ inspection performed 1-04-2017 passed Warranty Term: 2-24-2016 – 2-28-2021 Request Warranty Inspection: 1-2-2017 Reason For Request: possible roof related opening letting animals and weather in                                       no leaks to report at this time Result Of Warranty Inspection: gaps in structure unrelated to work contracted   Revdex.com Complaint: 2-3-2017 Revdex.com Response:  2-7-2017   Response in Detail:   Mr. [redacted] called to report a possible warranty related issue, we responded promptly by sending a technician to his residence.  The inspection report returned showing the installation of the roofing material by Zenith to meet or exceed manufacturer and NRCA guidelines.  The home owner was informed that the issue he reported was a preexisting condition and we would be happy to correspond with a pest control technician of his choosing, to insure any modification needed to the roof system we installed would still be under warranty.  This service we offered at no cost as a curtesy to the home owner, the services offered by the pest control sales person are unrelated to contracted work.         The bid Mr. [redacted] received from the pest control sales person was to block any and all openings into the house.  There are existing gaps in the structure were where masonry, wood trim pieces, soffit, fascia and the like do not meet up with each other and in some places do not meet the roof.  These are gaps were present since the original construction of the home or have opened further due to settling of the home.  We noted some gaps at the soffit near the roof as having wiring harnesses running through it to connect a surveillance system and have been that way for as long as the house has had surveillance system.  There is no evidence that these gaps have ever been blocked or filled with foam at any time.  Our contract did not include seeking out and filling gaps for pest control purposes as this is not a service we provide.   It is not the responsibility of Zenith to pay for or perform services completely unrelated to the agreed upon scope of work listed in our contract with Mr. [redacted].   This home owner requesting services unrelated to the contracted scope is not unfamiliar to us.  During the initial inspection we were asked to remove Christmas lights since we were already up there; then while staining his fence, we were asked to clean his pool and patio since we already had a power washer on site. We were also asked to replace some stone in his retaining wall since we were already there.  As a curtesy some of these services were provided at no cost. However, to come back to us after more than a year later to request additional uncontracted services is not something we can accomodate.  We find it unfortunate that more than a year later, an otherwise satisfied client, would feel the need to reach out to the Revdex.com over something unrelated to our contractual agreements.   Zenith Roofing Services is a preferred contractor of most major insurance carriers and always strives for the best in customer service.    Thank You, [redacted]