Zenni Optical

Initial Business Response /* (1000, 5, 2016/01/04) */
Dear [redacted],
We're so sorry to hear about your experience. We'd like to make an exception and refund the rest of the amount back to your credit card. Please allow 24-48 hours for the request to be completed. Please be advised, depending...

on your credit card company it may take 3-9 business days to see the refund back to your account.
Thank you!
Zenni Optical

Initial Business Response /* (1000, 5, 2015/12/09) */
Dear [redacted],
So sorry to hear about your glasses. We've requested a full refund of $13.90 back to your credit card ending in [redacted] as of 12/06. Please allow 3-9 business days for the credit to be back into your account, depending on...

your credit card company. If you have any other questions or concerns, please feel free to call us at (XXX) XXX-XXXX.
Thanks for reaching out.
[redacted], Zenni Social Team
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is fine.

Initial Business Response /* (1000, 5, 2014/10/06) */
Dear Ms. [redacted],
We sincerely apologize that you were unable to use the glasses you received. According to our inspection of your glasses, they were manufactured correctly and to the prescription you provided. It's our understanding...

you've since been issued a 50% refund back to your credit card for the pair. Please let us know if you have any further questions or concerns, (XXX) XXX-XXXX.
Thank you,
Zenni Optical
Initial Consumer Rebuttal /* (2000, 7, 2014/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This should've been handled differently but I'm too busy to fight with them about this any more. The glasses were terrible, the customer service blamed me, and I even had to pay to ship the glasses back. Zenni is not a company I will do business with again.

Initial Business Response /* (1000, 6, 2015/08/10) */
Dear Ms. [redacted],
Per your request we've honored a 100% refund of $54.75 for your returned glasses. If there's anything further you'd like to discuss, please give us a call (XXX) XXX-XXXX.
Thank you,
Zenni Optical
Initial...

Consumer Rebuttal /* (2000, 8, 2015/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have provided a 100% refunded I am satisfied with that

Initial Business Response /* (1000, 5, 2015/10/06) */
Dear Mr. [redacted],
We're sorry to hear that you're having trouble with your glasses. It's our understanding that you'll be returning them for inspection. Once the inspection has been completed and the results are known, we'll be happy...

to consider honoring a full-refund for the pair.
Thank you,
Zenni Optical
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They say I must again return both pair of glasses. I did this once before and they stated the glasses were wrong. Then they state they will only consider giving me a full refund, not give me a full refund. I believe Zenni has turned into the typical Chinese ripoff company with inferior products. They make do food that kills dogs and baby formula full of chemicals.
My middle ground is a refund of half of what I paid for the glasses . Zenni just wants to run its dissatisfied customers around in circles and then give them nothing. I feel sorry for anyone who buys glasses from Zenni.
Final Business Response /* (4000, 9, 2015/10/22) */
Dear Mr. [redacted],
As per the Terms of Use agreed upon at the time you placed your order, we require the glasses be returned for inspection before we're able to consider an exception to our policy on your behalf. Please feel free to give us a call (XXX) XXX-XXXX if you'd like to discuss this further.
Thank you,
Zenni Social Team
Final Consumer Response /* (4200, 12, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I SENT THE GLASSES BACK ONCE ALREADY AND THEY DID NOT FIX THEM SO WHAT CONFIDENCE DO I HAVE THAT THEY WILL DO IT AGAIN. THIS COMPANY IS ACTING IN BAD FAITH AND DESTROYING ANY REPUTATION THEY HAVE. HOW LONG AM I SUPPOSE TO WAIT TO HAVE A SET OF GLASSES. I HAD TO GO OUT AND BUY GLASSES FROM SOMEONE ELSE. I DO NOT ACCEPT THEIR RESPONSE AND THEY MAY SAVE SOME MONEY BY ACTING THIS WAY BUT THEY WILL RUIN THE COMPANY.