Zeno Auto Parts

The money already left from our account and it should have in your account since you have charged back

We have refunded the customer .I have attached the refund receipt for the reference

Probably you don't seem to understand if your bank has not given you the money your bank is ripping you off and no matter you tell every body or any body it does'nt make a difference simply because we have enough proof to prove that your money has left our account.We have statements to prove that the money was taken out of our accountThere has been no documentation sent to us, besides if there was documentation pending than why was money taken out of our account.Your allegations are baseless and are been made based on incorrect and inappropriate informationIf you need your money back you need to talk to your bank or file a compliant against them or talk to your friends who have charged back in the past they will tell you the processThank You

Probably you don't seem to understand if your bank has not given you the money your bank is ripping you off and no matter you tell every body or any body it does'nt make a difference simply because we have enough proof to prove that your money has left our accountWe have statements to prove that the money was taken out of our account There has been no documentation sent to us, besides if there was documentation pending than why was money taken out of our accountYour allegations are baseless and are been made based on incorrect and inappropriate informationIf you need your money back you need to talk to your bank or file a compliant against them or talk to your friends who have charged back in the past they will tell you the process Thank You

Complaint: [redacted] I am rejecting this response because:I will explain this again since you can't seam to understandMy bank does not have my money so therefore I have not gotten my money back yetMy bank is waiting on you to respond to the letter they sent youThey have to make sure that you did not deliver my engineSo until your company sends my bank a letter back telling them that you did not send me an engine this will continueI will not receive my money back until they are sure I did not get my engineDo you understand if you don't send a letter it could drag on for two to three more monthsI need my money back now so I can get another engineYou can count on me telling everyone I know not to do business with your company Regards, [redacted]

Customer called his back and charged back

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I just checked my account & there is no $refund Regards, [redacted]

Complaint: ***
I am rejecting this response becauseI gave Zeno days to ship part before I called my bank and in the time before calling my bank I was lied to multiple timesAnd I still have not got a refund
Regards,
*** ***

Customer have called his bank and charged back on 11/5/and money left our account Thank You

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

We have refunded to the customer and attached the receipt as well

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Probably you don't seem to understand if your bank has not given you the money your bank is ripping you off and no matter you tell every body or any body it does'nt make a difference simply because we have enough proof to prove that your money has left our account.We have statements to prove that the money was taken out of our account. There has been no documentation sent to us, besides if there was documentation pending than why was money taken out of our account.Your allegations are baseless and are been made based on incorrect and inappropriate information. If you need your money back you need to talk to your bank or file a compliant against them or talk to your friends who have charged back in the past they will tell you the process. Thank You

We are trying to refund the customer but not able to it because customer already called his back and charged back. Hence he already received his money.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are not able to refund the customer because he called his bank and charged back, hence he customer will receive the money. Thank You

Complaint: [redacted]
I am rejecting this response because:I will explain this again since you can't seam to understand. My bank does not have my money so therefore I have not gotten my money...

back yet. My bank is waiting on you to respond to the letter they sent you. They have to make sure that you did not deliver my engine. So until your company sends my bank a letter back telling them that you did not send me an engine this will continue. I will not receive my money back until they are sure I did not get my engine. Do you understand if you don't send a letter it could drag on for two to three more months. I need my money back now so I can get another engine. You can count on me telling everyone I know not to do business with your company.
Regards,
[redacted]

The money already left from our account and it should  have in your account since you have charged back.