Zerbee, LLC

After further investigation into the UPS Tracking numbers and their declared shipping weights we could tell that you were in fact shorted Boxes, even though the warehouse claims that the items were shippedTherefore, your Credit Card has been refunded for the missing amount totaling $We never claimed that we were entitled to keep any moneyWe were just trying to point out that fact that you got an amazing deal! As the price per box should be $not $1.38.? Because of your order we have now put into place some new procedures to ensure that this does not happen to anyone else.?

Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ The customer ordered a product that did not have the kind of robust information we'd like to have for our products(Product info is provided by distributors and manufacturers.) When the customer ordered the product and let us know it wasn't the right one, we let them know there is a process we are required to followThat involves getting an Return Authorization which can take hours or soTwo days later we sent her an email with RA information along with a UPS tag but it was too late, she had already sent the product back on her own, not following the instructions we had sent to her For the sake of good will we have issued a partial refund, in addition to the $product refund she's already received Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/30) */ (The consumer indicated he/she DID NOT ACCEPT the response from the business.) The statement made by Zerbee is falseThey originally told me that I had to pay the shipping back, please see the attached e-mail dated 9/ I questioned why I had to pay shipping since it was not my error on the same day, 9/I did not receive a response, so I assumed that I should get the items returned asap days later, on 9/21, they sent a second e-mail with a return label this timeYes, I had already shipped it, because that is what Zerbee told me to do!! Obviously, I would not have paid for shipping if I had been offered the return label They told me I was responsible for shipping and that I would not be charged restocking and gave me a specific address to return it toHow else would I have that address if they had not given it to me?? Zerbee made an error in their handling of the returnI asked for a refund and they refused I think I am entitled to the full amount Final Business Response / [redacted] (4000, 11, 2015/11/06) */ Our original response is accurate and standsWe have refunded $for her return shippingUnlike her statement, she was was already refunded for the product price ($39.12, on 10/7/2015)Because she didn't wait for the call tag and sent it back on their own doesn't mean they should have their entire $order for freeWe have gone beyond the call of duty on this order by refunding for that item and paying her $for her shipping it backThere is nothing more we're able to do

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

After further investigation into the UPS Tracking numbers and their declared shipping weights we could tell that you were in fact shorted Boxes, even though the warehouse claims that the items were shippedTherefore, your Credit Card has been refunded for the missing amount totaling $We never claimed that we were entitled to keep any moneyWe were just trying to point out that fact that you got an amazing deal! As the price per box should be $not $Because of your order we have now put into place some new procedures to ensure that this does not happen to anyone else

I will never order from zerbee againYou had an incorrect price on items, and although you website states "In the event a product is listed at an incorrect price or with incorrect product information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price." you did not call me to cancel the orderYou shipped it anyways, and shorted me foldersThis is unacceptable, seeing as you were unwilling to refund me for returning the products and my original shipping charge of $I will share my experience with everyone I can so everyone knows that it is risky to order from you because you won't get what you order, and then you are unwilling to make it right with the customerNot to mention, the folders I did receive were bent because they were packaged poorly

Tried to return a product not happy with Poor quality and not as promised Will not return it or exchange product

We ordered boxes of pens at $and were only shipped boxesZerbee refuses to refund us the difference because they only give customers days to realize that Zerbee made a mistake and they also claim the price on their website was incorrect and they are entitled to keep the extra money to make up for their mistakeWe are being charged for product we didn't receive

I'll never buy from Zerbeedays after placing order and I haven't receive the itemCall their costumer service and they told me that it could take another week to get it out for deliveryI tried to cancel the order and their customer service told me that I can not cancel the orderI don't longer need the Item since school already started and I resolve the issue buying from another placethis company is not honest and will sell you an item and a week later tell you that is delay and you can't cancelSTAY AWAY FROM ZERBEE

After further investigation into the UPS Tracking numbers and their declared shipping weights we could tell that you were in fact shorted Boxes, even though the warehouse claims that the items were shippedTherefore, your Credit Card has been refunded for the missing amount totaling $We
never claimed that we were entitled to keep any moneyWe were just trying to point out that fact that you got an amazing deal! As the price per box should be $not $1.38. Because of your order we have now put into place some new procedures to ensure that this does not happen to anyone else.

Initial Business Response /* (1000, 5, 2015/10/28) */
The customer ordered a product that did not have the kind of robust information we'd like to have for our products (Product info is provided by distributors and manufacturers.) When the customer ordered the product and let us know it wasn't
the right one, we let them know there is a process we are required to follow That involves getting an Return Authorization which can take hours or so Two days later we sent her an email with RA information along with a UPS tag but it was too late, she had already sent the product back on her own, not following the instructions we had sent to her
For the sake of good will we have issued a partial refund, in addition to the $product refund she's already received
Initial Consumer Rebuttal /* (3000, 9, 2015/10/30) */
(The consumer indicated he/she DID NOT ACCEPT the response from the business.)
The statement made by Zerbee is They originally told me that I had to pay the shipping back, please see the attached e-mail dated 9/
I questioned why I had to pay shipping since it was not my error on the same day, 9/I did not receive a response, so I assumed that I should get the items returned asap
days later, on 9/21, they sent a second e-mail with a return label this timeYes, I had already shipped it, because that is what Zerbee told me to do!!
Obviously, I would not have paid for shipping if I had been offered the return label
They told me I was responsible for shipping and that I would not be charged restocking and gave me a specific address to return it toHow else would I have that address if they had not given it to me??
Zerbee made an error in their handling of the returnI asked for a refund and they refused
I think I am entitled to the full amount
Final Business Response /* (4000, 11, 2015/11/06) */
Our original response is accurate and stands We have refunded $for her return shipping Unlike her statement, she was was already refunded for the product price ($39.12, on 10/7/2015) Because she didn't wait for the call tag and sent it back on their own doesn't mean they should have their entire $order for free We have gone beyond the call of duty on this order by refunding for that item and paying her $for her shipping it back There is nothing more we're able to do

I submitted an order onlinePaid for it with credit cardI submitted all the proper information for the credit card security and the transaction successfully processed and the funds were debited from my accountLater the same day, I get an e-mail that they found inconsistent informationThey canceled the order without even speaking to me about it, and not even trying to see if issue could be rectifiedThey wanted me to reorder and pay with paypal or amazon pay, which was utterly confusingThe fact that my credit card approved the transaction and took the funds out of my account, confirmed to me that the transaction cleared the security measures with the credit card companyI would not recommend this very inconvenient siteThey may just cancel your order because they want you to pay by other means

I have been ordering from this company for about a year now (I am in charge of office supplies for a nonprofit, so it is frequent use)Zerbee has provided considerably better prices for the exact same products we were ordering before, and the shipping speed almost defies physics! For example, I'm located in Ohio and placed an order yesterday just after p.mThey are located in Minnesota, and my order was waiting for me when I arrived at work THIS MORNINGLess than hours, and I didn't even request the expedited service! This company has provided absolutely outstanding products and service, and I have and will continue to recommend them to anyone who orders office supplies

Initial Business Response /* (1000, 5, 2015/10/14) */
The customer purchased a variety of products from us on February 16, One of the products was Pita Chips On AUGUST 12th we received an email telling us that the product was expired We handled this in accordance to our policies which
state that, like a damaged product, a customer needs to let us know within a day time period of the issue But this was six months later, where even a reasonable person would think that the customer has to have some responsibility for things
We have refunded through Paypal "Send Money" the cost of that prodoct, We had to do it that way since it's long past the period a credit card can be refunded
We hope this resolves the matter for the customer
Initial Consumer Rebuttal /* (2000, 7, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refundHowever an apology would have still been nice and like I explained before I do expect companies to sell me expired food and I had started calling well before the email was received in August about itI will not be purchasing anything for my company for Zerbee anymore and I hope in the future you check the food that you are sending out to your customer and not sending them month old expired food

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

After further investigation into the UPS Tracking numbers and their declared shipping weights we could tell that you were in fact shorted 10 Boxes, even though the warehouse claims that the items were shipped. Therefore, your Credit Card has been refunded for the missing amount totaling $13.80. We...

never claimed that we were entitled to keep any money. We were just trying to point out that fact that you got an amazing deal! As the price per box should be $13.80 not $1.38. Because of your order we have now put into place some new procedures to ensure that this does not happen to anyone else.

Initial Business Response /* (1000, 5, 2015/10/28) */
The customer ordered a product that did not have the kind of robust information we'd like to have for our products. (Product info is provided by distributors and manufacturers.) When the customer ordered the product and let us know it wasn't...

the right one, we let them know there is a process we are required to follow. That involves getting an Return Authorization which can take 48 hours or so. Two days later we sent her an email with RA information along with a UPS tag but it was too late, she had already sent the product back on her own, not following the instructions we had sent to her.
For the sake of good will we have issued a partial refund, in addition to the $39.12 product refund she's already received.
Initial Consumer Rebuttal /* (3000, 9, 2015/10/30) */
(The consumer indicated he/she DID NOT ACCEPT the response from the business.)
The statement made by Zerbee is false. They originally told me that I had to pay the shipping back, please see the attached e-mail dated 9/16.
I questioned why I had to pay shipping since it was not my error on the same day, 9/16. I did not receive a response, so I assumed that I should get the items returned asap.
5 days later, on 9/21, they sent a second e-mail with a return label this time. Yes, I had already shipped it, because that is what Zerbee told me to do!!
Obviously, I would not have paid for shipping if I had been offered the return label.
They told me I was responsible for shipping and that I would not be charged restocking and gave me a specific address to return it to. How else would I have that address if they had not given it to me??
Zerbee made an error in their handling of the return. I asked for a refund and they refused.
I think I am entitled to the full amount.
Final Business Response /* (4000, 11, 2015/11/06) */
Our original response is accurate and stands. We have refunded $15 for her return shipping. Unlike her statement, she was was already refunded for the product price ($39.12, on 10/7/2015). Because she didn't wait for the call tag and sent it back on their own doesn't mean they should have their entire $156.02 order for free. We have gone beyond the call of duty on this order by refunding for that item and paying her $15 for her shipping it back. There is nothing more we're able to do.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/10/14) */
The customer purchased a variety of products from us on February 16, 2015. One of the products was Pita Chips. On AUGUST 12th we received an email telling us that the product was expired. We handled this in accordance to our policies which...

state that, like a damaged product, a customer needs to let us know within a 30 day time period of the issue. But this was six months later, where even a reasonable person would think that the customer has to have some responsibility for things.
We have refunded through Paypal "Send Money" the cost of that prodoct, 21.44. We had to do it that way since it's long past the period a credit card can be refunded.
We hope this resolves the matter for the customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund. However an apology would have still been nice and like I explained before I do expect companies to sell me expired food and I had started calling well before the email was received in August about it. I will not be purchasing anything for my company for Zerbee anymore and I hope in the future you check the food that you are sending out to your customer and not sending them month old expired food.