Hi ***, We apologize for the delayed response as we work out some technical issuesAccording to your order, you ordered a zClock-150HD with no memory cardPlease make sure you are using a classMicroSD memory card no larger than 32GB's with the 150HDIf you are still experiencing issues with your product, we have technical support available, ([email protected],) or we can set up an RMA number for you for repair/replacement, exchange, or return :) Please be aware that there is a 15% restocking fee on all returnsThank you,-***
Hello [redacted] Due to your circumstances with formatting the memory incorrectly, we can issue you a return authorizationPlease note that as stated on our website, our hours a M-F 9am to 5pm eastern time, so your emailed over the weekend were nor responded to because our tech support is not available on the weekendWe will email you with return instructions
We are waiting to receive the product back from the customer, the refund cannot be issued until we received the product back in its original condition If the customer has proof that it has been delivered please let us know the tracking number
Hi [redacted] , We apologize for the delayed response as we sort out some technical issuesWe will ship you your missing items today via the United States Postal ServicePlease let us know if you have any further questions or concernsI can be reached directly at ***[email protected] Thank you,-***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
We have been in contact with you and have been working with you in every instance to resolve your problemsWe have sent you a shipping label to return the item you currently have and have our tech support correctly test and format itOnce they are configured we will be sending it back
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] They now need to return my shipping costs The Zetronix business has not read my original comments and only recently, after I filed this complaint, sent an credit invoice stating that the are refunding the amount , only not reimbursing the [redacted] ground shipping charge as I also indicated on the complaint I had to ship the product back because they were not cooperating after many many unanswered calls and written complaints on their portalZetronix now owes me for the shipping to RMA the products, which were not compatible Zetronix sold a Dash Cam and Wiring harness that was not compatible with their own product They would not answer the calls or complaints They had sent an adapter that was not compatible The response to my complaint is an avoidance or omission of facts Their product was not compatible and they would not answer my calls, the product was not as described online They claimed to offer to send another adapter after all of this mess of not answering calls or complaints They destroyed my faith and caused expenses as I set up an appointment to have it installed and the product advertised was not compatible with their own adapter as it was included in the wiring harness package Simply not the right one They are skirting the truth by saying that they would send one that was missing I informed that I wanted a RMA and they refused to pay for shipping to return it This was all caused by their ongoing deception and lax customer service They were extremely hard to work with and dishonest This company should be shut down after they reimburse my shipping return expense as they were deceptive and absentee Regards, [redacted]
Hello [redacted] ,for any issues with your product you can reach us at [redacted] and we'd be happy to help you with it.If our phone lines are busy, We also feature live chat on our website and you can email us at [email protected]
Our records show that this customer did not respond to our emailResponding to the email they sent would be the appropriate way to contact our order department in regards to their productWe have no note indicating that any voicemail from them that explained anything were received.The customer can respond to their original email or email [email protected] and the order department will take care of them
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Hello, let it be known that after receiving correspondence through the Revdex.com that they would be issuing a refund, as they should, they sent me complete crap, the refund still hasn't shown up in my accountAnd they keep sending me emails wanting me to review their businessLOL Obviously that would not be a good review, so I haven't done itMy mother always said, if you can't say anything nice, don't say anything at allTheir return procedure is ridonkulous, and I still haven't gotten my money backNo one EVER answers a phone And the product never at anytime worked They have hundreds of complaints online, yet they have the absurd audacity to act like me the customer is the problem, when they did not send RMA procedures in the package, and no one ever answered a phone after two weeks of trying to work with them and be patientThe first I heard about it was after I sent them back the item, I then got an emailRegards, [redacted]
Hi ***, We apologize for the delayed response as we work out some technical issuesAccording to your order, you ordered a zClock-150HD with no memory cardPlease make sure you are using a classMicroSD memory card no larger than 32GB's with the 150HDIf you are still experiencing issues with your product, we have technical support available, ([email protected],) or we can set up an RMA number for you for repair/replacement, exchange, or return :) Please be aware that there is a 15% restocking fee on all returnsThank you,-***
Hello [redacted] Due to your circumstances with formatting the memory incorrectly, we can issue you a return authorizationPlease note that as stated on our website, our hours a M-F 9am to 5pm eastern time, so your emailed over the weekend were nor responded to because our tech support is not available on the weekendWe will email you with return instructions
We are waiting to receive the product back from the customer, the refund cannot be issued until we received the product back in its original condition If the customer has proof that it has been delivered please let us know the tracking number
Hi [redacted] , We apologize for the delayed response as we sort out some technical issuesWe will ship you your missing items today via the United States Postal ServicePlease let us know if you have any further questions or concernsI can be reached directly at ***[email protected] Thank you,-***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
We have been in contact with you and have been working with you in every instance to resolve your problemsWe have sent you a shipping label to return the item you currently have and have our tech support correctly test and format itOnce they are configured we will be sending it back
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] They now need to return my shipping costs The Zetronix business has not read my original comments and only recently, after I filed this complaint, sent an credit invoice stating that the are refunding the amount , only not reimbursing the [redacted] ground shipping charge as I also indicated on the complaint I had to ship the product back because they were not cooperating after many many unanswered calls and written complaints on their portalZetronix now owes me for the shipping to RMA the products, which were not compatible Zetronix sold a Dash Cam and Wiring harness that was not compatible with their own product They would not answer the calls or complaints They had sent an adapter that was not compatible The response to my complaint is an avoidance or omission of facts Their product was not compatible and they would not answer my calls, the product was not as described online They claimed to offer to send another adapter after all of this mess of not answering calls or complaints They destroyed my faith and caused expenses as I set up an appointment to have it installed and the product advertised was not compatible with their own adapter as it was included in the wiring harness package Simply not the right one They are skirting the truth by saying that they would send one that was missing I informed that I wanted a RMA and they refused to pay for shipping to return it This was all caused by their ongoing deception and lax customer service They were extremely hard to work with and dishonest This company should be shut down after they reimburse my shipping return expense as they were deceptive and absentee Regards, [redacted]
Hello [redacted] ,for any issues with your product you can reach us at [redacted] and we'd be happy to help you with it.If our phone lines are busy, We also feature live chat on our website and you can email us at [email protected]
Our records show that this customer did not respond to our emailResponding to the email they sent would be the appropriate way to contact our order department in regards to their productWe have no note indicating that any voicemail from them that explained anything were received.The customer can respond to their original email or email [email protected] and the order department will take care of them
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Hello, let it be known that after receiving correspondence through the Revdex.com that they would be issuing a refund, as they should, they sent me complete crap, the refund still hasn't shown up in my accountAnd they keep sending me emails wanting me to review their businessLOL Obviously that would not be a good review, so I haven't done itMy mother always said, if you can't say anything nice, don't say anything at allTheir return procedure is ridonkulous, and I still haven't gotten my money backNo one EVER answers a phone And the product never at anytime worked They have hundreds of complaints online, yet they have the absurd audacity to act like me the customer is the problem, when they did not send RMA procedures in the package, and no one ever answered a phone after two weeks of trying to work with them and be patientThe first I heard about it was after I sent them back the item, I then got an emailRegards, [redacted]