Mr [redacted] , We are a wholesale operationWe give the customer EVERY opportunity to have the truck inspected prior to their purchaseAnd we also offer EVERYONE a warrantyWith the miles the truck had and the year modelIt is unreasonable to assume that the truck would be perfectIm sorry that you feel like you were cheatedLike I said...We are a wholesale opperation that operates on thin margins in order to provide our customers with the best price possibleWe can not and will not make adjustments after the saleAn independent inspection and a warranty would have avoided this problemAll vehicles are sold AS/ISRegards
Complaint: [redacted] I am rejecting this response because: Dear Discount Motors. I cannot argue or disagree with any of your points in your last reply, however, you are still not replying to my original issue which was the broken driver side mirror which [redacted] said he would fix and the missing spare tire and floor mats which your ad clearly indicated were included. When I called and texted to discuss those points, I could not get any kind of a response from anyone. That is what upsets me the most. You didn't guarantee I wouldn't need to replace any parts, but your ad did say spare tire and floor mats. And [redacted] did say he would fix the mirror. Even if someone had just replied to me, the BBB would not be involved. I spent $36.37 on a used spare tire, $70.00 on a rim, $30.00 for floor mats and $36.88 on another mirror. Yes, I have spent close to $1000 on other issues that were not warrantied and I understand you will not be reimbursing me for those and why should you? But the items that should be covered amount to $173.25. Thanks in advance for your consideration. Regards, [redacted]
Mr [redacted] , We are a wholesale operationWe give the customer EVERY opportunity to have the truck inspected prior to their purchaseAnd we also offer EVERYONE a warrantyWith the miles the truck had and the year modelIt is unreasonable to assume that the truck would be perfectIm sorry that you feel like you were cheatedLike I said...We are a wholesale opperation that operates on thin margins in order to provide our customers with the best price possibleWe can not and will not make adjustments after the saleAn independent inspection and a warranty would have avoided this problemAll vehicles are sold AS/ISRegards
Complaint: [redacted] I am rejecting this response because: Dear Discount Motors. I cannot argue or disagree with any of your points in your last reply, however, you are still not replying to my original issue which was the broken driver side mirror which [redacted] said he would fix and the missing spare tire and floor mats which your ad clearly indicated were included. When I called and texted to discuss those points, I could not get any kind of a response from anyone. That is what upsets me the most. You didn't guarantee I wouldn't need to replace any parts, but your ad did say spare tire and floor mats. And [redacted] did say he would fix the mirror. Even if someone had just replied to me, the BBB would not be involved. I spent $36.37 on a used spare tire, $70.00 on a rim, $30.00 for floor mats and $36.88 on another mirror. Yes, I have spent close to $1000 on other issues that were not warrantied and I understand you will not be reimbursing me for those and why should you? But the items that should be covered amount to $173.25. Thanks in advance for your consideration. Regards, [redacted]