In response to this complaint, the facts that were given are not accurate, including the disputed amounts of $1,and $ This response will discuss the facts of this case as they are To begin, the work was done through the customer's home warranty company American Home Shield AHS covered $of the job, and the home owner was supposed to pay $ Due to AHS's data entry errors, the homeowner was told to only pay $ Moreover, at the time of service, the homeowner was not available due to his current residence, and thus, only the tenant/renter of this home received the invoice Once the paperwork for this job was turned into our office, the billing department found there were errors in the authorized amounts Therefore, our office contacted AHS, and after several calls AHS came to the conclusion that they had input incorrect data into certain categories in their system which caused the amounts to be incorrectly stated At this point, AHS told us the homeowner was responsible for the remaining balance of $ The homeowner was then contacted at which time he refused to pay this cost After a few days, AHS contacted our office and informed us that they would pay the balance of $for the homeowner The homeowner was emailed a copy of the invoice with a breakdown of each stated cost
Dear [redacted] In response to the complaint filed against Zeus Plumbing I wanted to let you know that I am really sorry for the experience you had with my companyI wanted to let you know that the plumber that was sent to your home no longer works at Zeus Plumbing because he was not meeting the companies expectationsThe girl in my office that was handling the schedule was also having the same issues of meeting expectations so she has been replacedIt really helps when customers give feedback about my company once again I am really sorry about your experience this is not the kind of job I want my people out there doing and is totally unacceptable
In response to this complaint, the facts that were given are not accurate, including the disputed amounts of $1,and $ This response will discuss the facts of this case as they are To begin, the work was done through the customer's home warranty company American Home Shield AHS covered $of the job, and the home owner was supposed to pay $ Due to AHS's data entry errors, the homeowner was told to only pay $ Moreover, at the time of service, the homeowner was not available due to his current residence, and thus, only the tenant/renter of this home received the invoice Once the paperwork for this job was turned into our office, the billing department found there were errors in the authorized amounts Therefore, our office contacted AHS, and after several calls AHS came to the conclusion that they had input incorrect data into certain categories in their system which caused the amounts to be incorrectly stated At this point, AHS told us the homeowner was responsible for the remaining balance of $ The homeowner was then contacted at which time he refused to pay this cost After a few days, AHS contacted our office and informed us that they would pay the balance of $for the homeowner The homeowner was emailed a copy of the invoice with a breakdown of each stated cost
Dear [redacted] In response to the complaint filed against Zeus Plumbing I wanted to let you know that I am really sorry for the experience you had with my companyI wanted to let you know that the plumber that was sent to your home no longer works at Zeus Plumbing because he was not meeting the companies expectationsThe girl in my office that was handling the schedule was also having the same issues of meeting expectations so she has been replacedIt really helps when customers give feedback about my company once again I am really sorry about your experience this is not the kind of job I want my people out there doing and is totally unacceptable