ZHS Enterprises, INC.

I apologize in advance for the redundancy of this information in regards to complaint number ***As of week end 1/5/2018, the current complaints as well as others that came in days after the occurrence of the problem as
well as after the decision was made to refund 50% of the
purchase amount by the
Attorney General's Office I have had no contact with any of the complainants, and feel that it is in my best interest to move forward in such manorA refund in the amount of 50% is to be issued to all customers that have filed with the Attorney
General's Office by 2/15/With this decision, along with the anticipated refund our contract is to be considered VOID with
no further obligation for either partyBest regards,

Revdex.com has previously spoken to Brian at business who stated that that he is addressing everything through the Attorney General's office

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information that Brian supplied you is false He never came back to plow or shovel He never apologized ever because he never responded to any text or picked up a phone call We never agreed on a 50% compensation of the amount we paid him How do we move forward with this claim?Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com spoke to customer and the following was relayed: We do not agree that a % refund resolves the situation and no money was received from the Attorney General agreement
Regards,
*** ***

I apologize in advance for the redundancy of this information in regards to complaint numbers ***As of week end 1/5/2018, the current complaints as well as others that came in 40days after the occurrence of the problem as well as after the decision was made to refund 50% of the purchase amount by the Attorney General's Office I have had no contact with any of the complainants, and feel that it is in my best interest to move forward in such manorA refund in the amount of 50% is to be issued to all customers that have filed with the Attorney Generals Office by 2/15/With this decision, along with the anticipated refund our contract is to be considered VOID with no further obligation for either partyBest regards

I have reviewed the 3 complaints about my business, snow plowing contracts to be more specific. The complaints were filed on 1/5/2018 and the complaint ID numbers are as follows: [redacted]. Please accept this letter and photo copies of text messages as my response to these complaints. Furthermore,...

please know that I also met with the Assistant District Attorney regarding these clients. We have mutually agreed upon a refund in the amount of 50% of the original contract purchase price, as an act of good  faith. It was never the intent of my business to upset my clients in any way, shape or form. Due to a severe illness and a less than adequate, although highly recommended backup plow driver, there was a period of about 2 weeks between December 15, 2017 and January 1, 2018 that I was unable to perform the task at hand in a  satisfactory fashion to the above named clients. It is with the utmost sincerity that I have apologised and have done my absolute best to rectify these unforeseen yet unavoidable situations. Let it be known and acknowledged that there are both truths as well as untruthful accusations in the complaints in which you have received. However as a trustworthy and respected business owner, I have decided to move forward with the best of intentions and my current as well as future clients best interests in mind at all times. In closing, please feel free to contact me In the event that I have not given you enough information, or you have any other questions. Best regards, Brian Zoeller CEO, ZHS Enterprises

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not receive a check yesterday as agreed to.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. ZHS Enterprises/Brian Zoeller failed to apologize to us and did NOT do his "absolute best to rectify" the situation, as stated in his response letter dated January 17, 2018. They continually did not show up for the job that we hired AND paid for in full. It has continued to snow through the month of January and ZHS has still not plowed nor offered a reason why he isn't plowing now. He stonewalled repeated pleas to honor the contract and clear our driveway and sidewalks. ZHS unequivocally breached the contract and took took our money with no intent to earn it. ZHS acted in bad faith from the start. They've defrauded dozens of customers in our neighborhood, not just the three mentioned in the response. Based on the above, we rightfully request that 75% of our original payment to ZHS be refunded in the next 10 business day; that is $243.75. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We still have not received our 50% refund from Brian Zoeller.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Revdex.com spoke to customer and the following was relayed: The business was supposed to refund us 50% by February 15th. The business has not done so.
Regards,
[redacted]

I apologize in advance for the redundancy of this information in regards to complaint numbers [redacted]. As of week end 1/5/2018, the current complaints as well as 4 others that came in 40 days after the occurrence of the problem as well as after the decision was made to refund 50% of the purchase amount by the Attorney General's Office I have had no contact with any of the complainants, and feel that it is in my best interest to move forward in such manor. A refund in the amount of 50% is to be issued to all customers that have filed with the Attorney General's Office by 2/15/2018. With this decision, along with the anticipated refund our contract is to be considered VOID with no further obligation for either party. Best regards

I have reviewed the 4 most recent complaints about my business, snow plowing contracts to be more specific. The complaints were filed on 1/24/2018, take note 40 days have passed and settlement has already been agreed upon with a total of 8 residents including those in these current complaints. The...

complaint ID numbers are as follows: [redacted]. Please accept this letter as my response to these complaints. Furthermore, please know that I also met with the Assistant District Attorney regarding the clients residing in [redacted]. We have mutually agreed upon a refund in the amount of 50% of the original contract purchase price, as an act of good faith. Because of this decision, and the agreed upon refunds, the contracts are now considered voided. Which means, I am not and was no longer under contract with these clients after my meeting with the Assistant Attorney General. It was never the intent of my business to upset my clients in any way, shape or form. Due to a severe illness and a less than adequate, although highly recommended backup plow driver, there was a period of about 2 weeks between December 15, 2017 and January 1, 2018 that I was unable to perform the task at hand in a satisfactory fashion to the above named clients. It is with the utmost sincerity that I am apologising and have done my absolute best to rectify these unforeseen yet unavoidable situations. Refunds will be issued by 2/15/2018 as instructed by the New York State Attorney General Office. Let it be known and acknowledged that there are both truths as well as untruthful accusations in the complaints in which you have received. However as a trustworthy and respected business owner, I have decided to move forward with the best of intentions and my current as well as future clients best interests in mind at all times. In closing, please feel free to contact me in the event that I have not given you enough information, or you have any other questions. Best regards, Brian Zoeller CEO, ZHS Enterprises

Revdex.com spoke to Brian at business and he stated that he has not been in touch with the customers but has communicated with the Attorney General's office.

I have reviewed the 3 complaints about my business, snow plowing contracts
to be more specific. The complaints were filed on 1/5/2018 and the complaint ID numbers are as follows: [redacted]. Please accept this letter and photo copies of text messages
as my response to these complaints. Furthermore,...

please know that I also met with
the Assistant
District Attorney regarding these clients. We
have mutually agreed upon a refund
in the amount of 50% of the original contract
purchase price, as an act of good  faith. It was never the intent
of my business to upset
my clients in any way, shape or form. Due to a severe illness and a less than adequate, although highly
recommended
backup plow driver, there was a period
of about 2 weeks between December 15, 2017 and January 1, 2018 that I was unable
to perform the task at hand in a  satisfactory fashion to
the above named clients. It is with the utmost sincerity that
I have apologised and have done my absolute best to rectify these unforeseen yet unavoidable situations. Let it be known and acknowledged that there are both
truths as well as untruthful accusations in the
complaints in which you have received. However as a trustworthy and respected business owner, I have decided to move forward with the best of intentions and my current as well as future clients best interests in
mind at all times. In closing, please feel free to contact me In the event that I have not given you enough information, or you have any other questions. Best
regards, Brian Zoeller CEO,
ZHS Enterprises

I have reviewed the 4 most recent complaints about my business, snow plowing contracts to be more specific. The complaints were filed on 1/24/2018, take note 40 days have passed and settlement has already been agreed upon with a total of 8 residents including those in these current complaints. The...

complaint ID numbers are as follows: [redacted].  Please accept this letter as my response to these complaints. Furthermore, please know that I also met with the Assistant District Attorney regarding the clients residing in Clarence Center. We have mutually agreed upon a refund in the amount of 50% of the original contract purchase price, as an act of good faith. Because of this decision, and the agreed upon refunds, the contracts are now considered voided. Which means, I am not and was no longer under contract with these clients after my meeting with the Assistant Attorney General. It was never the intent of my business to upset my clients in any way, shape or form. Due to a severe illness and a less than adequate, although highly recommended backup plow driver, there was a period of about 2 weeks between December 15, 2017 and January 1, 2018 that I was unable to perform the task at hand in a satisfactory fashion to the above named clients. It is with the utmost sincerity that I am apologising and have done my absolute best to rectify these unforeseen yet unavoidable situations. Refunds will be issued by 2/15/2018 as instructed by the New York State Attorney General Office. Let it be known and acknowledged that there are both truths as well as untruthful accusations in the complaints in which you have received. However as a trustworthy and respected business owner, I have decided to move forward with the best of intentions and my current as well as future clients best interests in mind at all times. In closing, please feel free to contact me in the event that I have not given you enough information, or you have any other questions. Best regards, Brian Zoeller CEO, ZHS Enterprises

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Brian was to refund us 50% of the contract by February 15th. We have not received anything.
Regards,
[redacted]

I have reviewed the 4 most recent complaints about my business, snow plowing contracts to be more specific. The complaints were filed on 1/24/2018, take note 40 days have passed and settlement has already been agreed upon with a total of 8 residents including those in these current complaints. The...

complaint ID numbers are as follows: [redacted]. Please accept this letter as my response to these complaints. Furthermore, please know that I also met with the Assistant District Attorney regarding the clients residing in Clarence Center. We have mutually agreed upon a refund in the amount of 50% of the original contract purchase price, as an act of good faith. Because of this decision, and the agreed upon refunds, the contracts are now considered voided. Which means, I am not and was no longer under contract with these clients after my meeting with the Assistant Attorney General. It was never the intent of my business to upset my clients in any way, shape or form. Due to a severe illness and a less than adequate, although highly recommended backup plow driver, there was a period of about 2 weeks between December 15, 2017 and January 1, 2018 that I was unable to perform the task at hand in a satisfactory fashion to the above named clients. It is with the utmost sincerity that I am apologising and have done my absolute best to rectify these unforeseen yet unavoidable situations. Refunds will be issued by 2/15/2018 as instructed by the New York State Attorney General Office. Let it be known and acknowledged that there are both truths as well as untruthful accusations in the complaints in which you have received. However as a trustworthy and respected business owner, I have decided to move forward with the best of intentions and my current as well as future clients best interests in mind at all times. In closing, please feel free to contact me in the event that I have not given you enough information, or you have any other questions. Best regards, Brian Zoeller CEO, ZHS Enterprises

I have reviewed the 4 most recent complaints about my business, snow plowing contracts to be more specific. The complaints were filed on 1/24/2018, take note 40 days have passed and settlement has already been agreed upon with a total of 8 residents including those in these current complaints. The...

complaint ID numbers are as follows: [redacted].  Please accept this letter as my response to these complaints. Furthermore, please know that I also met with the Assistant District Attorney regarding the clients residing in [redacted].  We have mutually agreed upon a refund in the amount of 50% of the original contract purchase price, as an act of good faith. Because of this decision, and the agreed upon refunds, the contracts are now considered voided. Which means, I am not and was no longer under contract with these clients after my meeting with the Assistant Attorney General. It was never the intent of my business to upset my clients in any way, shape or form. Due to a severe illness and a less than adequate, although highly recommended backup plow driver, there was a period of about 2 weeks between December 15, 2017 and January 1, 2018 that I was unable to perform the task at hand in a satisfactory fashion to the above named clients. It is with the utmost sincerity that I am apologising and have done my absolute best to rectify these unforeseen yet unavoidable situations. Refunds will be issued by 2/15/2018 as instructed by the New York State Attorney General Office. Let it be known and acknowledged that there are both truths as well as untruthful accusations in the complaints in which you have received. However as a trustworthy and respected business owner, I have decided to move forward with the best of intentions and my current as well as future clients best interests in mind at all times. In closing, please feel free to contact me in the event that I have not given you enough information, or you have any other questions. Best regards, Brian Zoeller CEO, ZHS Enterprises