Zia Graphics

***/ [redacted] Control stands by its guarantee for complete customer satisfactionThe intention is to make amends in order to achieve thisCompany policies needed to be reviewed and discussed regarding the refund of this customer's paymentServices were rendered and approved with signature at a full amountMaterials were usedFee was reduced in order to appease the customerPolicy is normally to provide a makeup service to fulfill qualityThis offer was rejectedPolicy in situations like these is normally to deposit the payment, then send a refund check via postal mailCustomer is still unhappyNow, our final offer in this matter is that we return payment to customer with promise to pay a new invoice for the adjusted agreed upon fee within daysIf payment is not received within days of the invoice date, we have no choice but to turn this account over to a third party collection agency for the full amount that was originally signed forAgain, our intentions have been nothing but to please this customer and we have exhausted over-extended offersSincerely,***/ [redacted] Control

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

On 2/20/at 10:AM, *** *** called in to *** *** Control*** *** (CSR) answered the phone callMs*** informed *** that she was upset about the amount of time that was spent at her mother’s home the day prior*** transferred the call to *** ***, *** Branch Manager
Ms*** stated that her sister, *** ***, was at their mom's home when the “exterminator” from *** *** Control came and was only there for 10-minutesMs*** did not feel that it was enough time to complete the rodent service she had orderedAfter checking the GPS report as well as the service report the manager informed her that not only would we send the technician back out to complete the service to her peace of mind and satisfaction, but we would also provide a warranty that would guarantee the rodent control for days after the service was performedThis is our standard procedure and offer for this particular serviceThis did not satisfy herThe manager then suggested that we could adjust her bill to reflect time and materials rather than the overall service with no warranty if that would work better for herThe price agreed upon and settled by both parties was $The issue then was that the technician had already collected a check for the full price initially quotedThe manager set up a time with *** *** to exchange the check which was written out for the original amount for a new check at the lower rateThe time was set at pm that afternoonAt 2:PM *** called to inquire why the technician didn’t stop by*** answered the phoneThe Manager pulled the GPS report and called the technician who stated that he was in front of the houseAt pm *** called again, but this time she was understandably agitatedShe informed the office that the technician did not swap the checksThe Manager called the technician and found out that although he did go to the house, nobody answered the doorThe Manager suggested that a new time would be set to swap out the checks*** was really angry at this pointShe stated that she wouldn’t want to have to keep calling every *** five minutesShe was being verbally abusive and talking in circles without leaving a space in between wordsThe Manager discontinued the conversation abruptly by hanging up the phoneHalf an hour later The Manager called *** backShe did not answer the phone so he left a message saying “please give us a call back so that we could work out a solution for the check issue with a civil conversation.” On 2/21/at around am *** *** called the *** officeShe demanded that the check which was in the possession of the technician be mailed to herOnce she received that check she would mail in the other checkThe Manager stated that we would be more than happy to send her a refund check for the difference, or would hold on to the check and return it once the new check came in, or would send her the check and wait for a new one if she would like to give a credit card number and permissionShe became irate and stated that she was going to go through alternative channels and hung up the phoneThe staff at *** feels they've done everything they could to appease this customer and yet could not reach that pointOur services are priced specifically based on our staff's time, equipment used, etcWe fully back our work 100% and stand by our guarantees

[redacted]/[redacted] Control stands by its guarantee for complete customer satisfaction. The intention is to make amends in order to achieve this. Company policies needed to be reviewed and discussed regarding the refund of this customer's payment. Services were rendered and approved with signature at a full amount. Materials were used. Fee was reduced in order to appease the customer. Policy is normally to provide a makeup service to fulfill quality. This offer was rejected. Policy in situations like these is normally  to deposit the payment, then send a refund check via postal mail. Customer is still unhappy. Now, our final offer in this matter is that we return payment to customer with promise to pay a new invoice for the adjusted agreed upon fee within 30 days. If payment is not received within 30 days of the invoice date, we have no choice but to turn this account over to a third party collection agency for the full amount that was originally signed for. Again, our intentions have been nothing but to please this customer and we have exhausted over-extended offers. Sincerely,[redacted]/[redacted] Control