We bought a used vehicle and we are now the the 2nd owner. The Zeibart warranty is transferable to the second owner. I called the location after our purchase, gave them the VIN and other information and was informed by Mike, that we were covered. We had the vehicle's annual service done within 60 days of purchase from a local Ford dealer. We had the vehicle serviced under the warranty as per the warranty instructions after we purchased the vehicle (twice: once last year and then recently). We also had some other items repaired under the warranty. When we had a rust claim, the management denied the claim because they said we were not under warranty. The vehicle was serviced and under precedent since they covered items under warranty, they should have honored the claim, but they denied the claim. It was denied by. Their 'Rust Committee", whomever they were. The regional manager, Aaron, director of sales, found an excuse to not honor the warranty and we have now escalated this to corporate and to the court system...if they honor the repair, I will change my review.
This sounds like a little buyer's remorseMs [redacted] came in for Undercoating, which is a thick, abrasion resistant sealant that is applied to the most vulnerable part of a car/ truck's underside, the benefit of this product is, it protects vehicles from rust caused by road salt, factory corrosion warranties do not cover rust caused by road saltOur product consultant Mike, asked how long she planned to keep the vehicle, based on her response, he offered other protective servicesZiebart's Platinum Shield PackageSound Barrier Undercoating (Retail $499.99) Upper Body Rust Protection- This sealant penetrates 100% of the critical seams like the doors, fenders, hood, rocker panels, box sides, tailgateetcIt protects your vehicles body panels from rust caused by road salt, it even kills any existing rust that may have started(Retail $699.99) Diamond Gloss- A protective barrier between the paint and the damaging effects of ultraviolet rays, acid rain, bird droppings, tree sap, and other environmental contaminants(Retail $699.99) Inner-Guard- Interior protection for fabric and leather, applied to all seats, rugs, matsProtection against spills, wear, discoloration and road salt(Retail $299.99) Aquapel- Treatment applied to windshield, Improves visibility in the rain, at night and in fogRepels rain, snow and sleetIce, snow, bugs and dirt are easier to remove with this product(Retail $99.99) [redacted] Liner- [redacted] hardline is a permanent urethane coating sprayed directly on the truck bedIt forms a tough and durable barrier that will improve the looks, utility and value of the truck [redacted] protects against scrapes, dings, dents, also reduces slipping and shifting of cargo(Retail $799.99) Ms [redacted] said yes to the listed services and we performed themThe services that were done to the vehicle, totals $plus tax, with discounts, she paid $plus taxNice thing is, they will also add $3-$4,to the trade in valueWe are contacting the customer to see if we can talk through a satisfactory solutionCornelia TManager
We apologize for not getting the gift certificate outCornelia, our Customer Service Manager left directions to do so, but she was on vacation and it got missed- we are sorryIt is in the mailAs for the overspray on the rims- that can easily be handled in a few minutes while you wait- no appointment necessaryAs for any other concerns- we firmly standby our previous correspondingThank YouZiebart Syracuse
[redacted] ***, Sales Manager, spoke with [redacted] on March 17, and explained to him that the Paint Protection Film he purchased for his bumper is in fact installed correctlyThe film is cut using the cut out program supplied by E***Patterns are based on each individual make and model, so cut outs are not all exactly the same [redacted] received what he paid for and his bumper is being protected by the film that he purchasedAttached is a copy of the pattern for his truck's bumper [redacted] also explained to him, that if the film was removed, there is a good chance that some of the paint could peel off, s*e the film adheres to the paint
I've spoken with Mr [redacted] on few occasions in regards to his concernsI explained that there was clearly a miscommunication as to the time of completion for services, as it takes hours for truck preparation to spray a [redacted] Liner and approximately hours to complete the jobMr [redacted] was also having Rust Protection done, which typically takes approximately hours on its own, with all services combined, this would make for a day trip at our facilityI've reached out to Mr [redacted] and sent him a gas card for his inconvenienceAfter receiving this letter, I've sent a gift certificate valued at $300, in which I feel will satisfy his concern and exceed his expectation
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance with this matter Regards, [redacted]
We spoke with husband regarding the miscommunication regarding their serviceWe are still waiting to hear from his wife to make sure she has no futher questions regarding the services they received
Revdex.com spoke to Misty at business and the following was relayed: We spoke to the customer yesterday and have agreed to cut him a check for the requested amountThe customer has agreed to this and this will be completed and resolved on Friday
Revdex.com spoke to [redacted] at business and the following was relayed:We are willing to replace the product on the bumper, it would have to be during a weekday as it takes at least hours to do and we are only open for on SaturdaysWe have offered to provide the customer a rental car for that dayOtherwise, we are willing to refund the customer $for the bumper, for which the bumper will no longer be warrantiedWe can issue the refund in cash, all other areas of the car will remain warrantied
Customer service is so important to us here at ZiebartThe top pillars of our company vision are: top quality work and customer satisfactionWe have the utmost skilled technicians performing these servicesWhen dealing with older vehicles like this one "years old", it's not out of the ordinary for a car to have broken/ fragile partsOur technicians DO NOT use, nor do they have access to super glue, there aren't any services performed at Ziebart that requires super glueMy Sales Manager met with Mr [redacted] days after services were done, he stated that his friend "pulled on the door handle and it broke"We have on the average, ecstatic customer's a week, every once in a while, there will be an issue, when that does happen, as the person that handles those situations, I can tell you that if we thought there was any chance that we caused this issue, we would take care of itAt this point, we truly do not believe that there is any fault or any responsibility on our part
I spoke with [redacted] on Monday, 6/15/I apologized for the miscommunication on our partI explained the services that she received, she said she was pleased with the work done, just expected more when it came down to the deeper scratches, I let her know that those scratches would require more along the lines of body work, versus buffing and she understood, I also refunded her a portion of her bill, she was happy by the end of our conversationCornelia TManager Ziebart of Syracuse
Ziebart Rustproofing resolved [redacted] issue by refunding half the amount for initial remote starter costThe refund was issued on 7/28/for the amount of If you have any futher questions regarding this matter, please keep me posted Precious MZiebart's Customer Relations Manager
I am not sure what the complaint isThe customer called my manager Misty and threatened to drive his pickup through the window of our showroomThe width of his truck, a "dually" did not fit in our tint boothHe granted permission to take the vehicle to our other locationWe did, we tinted the vehicle perfectly and returned it to himThe only beef he seems to have is that a small door, wrapped in a packing rag was put inside his bed - which has a plastic bedlinerWe offered to remove it and he said noI see absolutely no harm and no foulHe said his lawyer advised him and I, after he unreasonably threatened to drive the truck through our showroom, suggested the attorney call, so I could have a rational discussionOther than removing the door, (happily), I see no need of additional remediationThank you, CL., CEO
This sounds like a little buyer's remorseMs [redacted] came in for Undercoating, which is a thick, abrasion resistant sealant that is applied to the most vulnerable part of a car/ truck's underside, the benefit of this product is, it protects vehicles from rust caused by road salt, factory corrosion warranties do not cover rust caused by road saltOur product consultant Mike, asked how long she planned to keep the vehicle, based on her response, he offered other protective servicesZiebart's Platinum Shield PackageSound Barrier Undercoating (Retail $499.99) Upper Body Rust Protection- This sealant penetrates 100% of the critical seams like the doors, fenders, hood, rocker panels, box sides, tailgateetcIt protects your vehicles body panels from rust caused by road salt, it even kills any existing rust that may have started(Retail $699.99) Diamond Gloss- A protective barrier between the paint and the damaging effects of ultraviolet rays, acid rain, bird droppings, tree sap, and other environmental contaminants(Retail $699.99) Inner-Guard- Interior protection for fabric and leather, applied to all seats, rugs, matsProtection against spills, wear, discoloration and road salt(Retail $299.99) Aquapel- Treatment applied to windshield, Improves visibility in the rain, at night and in fogRepels rain, snow and sleetIce, snow, bugs and dirt are easier to remove with this product(Retail $99.99) [redacted] Liner- [redacted] hardline is a permanent urethane coating sprayed directly on the truck bedIt forms a tough and durable barrier that will improve the looks, utility and value of the truck [redacted] protects against scrapes, dings, dents, also reduces slipping and shifting of cargo(Retail $799.99) Ms [redacted] said yes to the listed services and we performed themThe services that were done to the vehicle, totals $plus tax, with discounts, she paid $plus taxNice thing is, they will also add $3-$4,to the trade in valueWe are contacting the customer to see if we can talk through a satisfactory solutionCornelia TManager
We have spoken to the customer and he is coming in tomorrow and we will follow up with the resolution results after that
We apologize for not getting the gift certificate outCornelia, our Customer Service Manager left directions to do so, but she was on vacation and it got missed- we are sorryIt is in the mailAs for the overspray on the rims- that can easily be handled in a few minutes while you wait- no appointment necessaryAs for any other concerns- we firmly standby our previous correspondingThank YouZiebart Syracuse
[redacted] ***, Sales Manager, spoke with [redacted] on March 17, and explained to him that the Paint Protection Film he purchased for his bumper is in fact installed correctlyThe film is cut using the cut out program supplied by E***Patterns are based on each individual make and model, so cut outs are not all exactly the same [redacted] received what he paid for and his bumper is being protected by the film that he purchasedAttached is a copy of the pattern for his truck's bumper [redacted] also explained to him, that if the film was removed, there is a good chance that some of the paint could peel off, s
*e the film adheres to the paint
I've spoken with Mr [redacted] on few occasions in regards to his concernsI explained that there was clearly a miscommunication as to the time of completion for services, as it takes hours for truck preparation to spray a [redacted] Liner and approximately hours to complete the jobMr [redacted] was also having Rust Protection done, which typically takes approximately hours on its own, with all services combined, this would make for a day trip at our facilityI've reached out to Mr [redacted] and sent him a gas card for his inconvenienceAfter receiving this letter, I've sent a gift certificate valued at $300, in which I feel will satisfy his concern and exceed his expectation
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for your assistance with this matter Regards, [redacted]
We spoke with husband regarding the miscommunication regarding their serviceWe are still waiting to hear from his wife to make sure she has no futher questions regarding the services they received
Revdex.com spoke to Misty at business and the following was relayed: We spoke to the customer yesterday and have agreed to cut him a check for the requested amountThe customer has agreed to this and this will be completed and resolved on Friday
Revdex.com spoke to [redacted] at business and the following was relayed:We are willing to replace the product on the bumper, it would have to be during a weekday as it takes at least hours to do and we are only open for on SaturdaysWe have offered to provide the customer a rental car for that dayOtherwise, we are willing to refund the customer $for the bumper, for which the bumper will no longer be warrantiedWe can issue the refund in cash, all other areas of the car will remain warrantied
Customer service is so important to us here at ZiebartThe top pillars of our company vision are: top quality work and customer satisfactionWe have the utmost skilled technicians performing these servicesWhen dealing with older vehicles like this one "years old", it's not out of the ordinary for a car to have broken/ fragile partsOur technicians DO NOT use, nor do they have access to super glue, there aren't any services performed at Ziebart that requires super glueMy Sales Manager met with Mr [redacted] days after services were done, he stated that his friend "pulled on the door handle and it broke"We have on the average, ecstatic customer's a week, every once in a while, there will be an issue, when that does happen, as the person that handles those situations, I can tell you that if we thought there was any chance that we caused this issue, we would take care of itAt this point, we truly do not believe that there is any fault or any responsibility on our part
I spoke with [redacted] on Monday, 6/15/I apologized for the miscommunication on our partI explained the services that she received, she said she was pleased with the work done, just expected more when it came down to the deeper scratches, I let her know that those scratches would require more along the lines of body work, versus buffing and she understood, I also refunded her a portion of her bill, she was happy by the end of our conversationCornelia TManager Ziebart of Syracuse
Ziebart Rustproofing resolved [redacted] issue by refunding half the amount for initial remote starter costThe refund was issued on 7/28/for the amount of If you have any futher questions regarding this matter, please keep me posted Precious MZiebart's Customer Relations Manager
I am not sure what the complaint isThe customer called my manager Misty and threatened to drive his pickup through the window of our showroomThe width of his truck, a "dually" did not fit in our tint boothHe granted permission to take the vehicle to our other locationWe did, we tinted the vehicle perfectly and returned it to himThe only beef he seems to have is that a small door, wrapped in a packing rag was put inside his bed - which has a plastic bedlinerWe offered to remove it and he said noI see absolutely no harm and no foulHe said his lawyer advised him and I, after he unreasonably threatened to drive the truck through our showroom, suggested the attorney call, so I could have a rational discussionOther than removing the door, (happily), I see no need of additional remediationThank you, CL., CEO