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Ziebart Reviews (15)

• May 18, 2021

I had an appointment to get my car the annual undercoating. (this has already been paid for) I live 1 1/2 hr away. When I got there they told me I could no longer wait there for the car as they closed the lounge. I had no other transportation. I am 72 yrs old. I was told I could cross a five lane hiway and go to lunch or go shopping and they would call me to come get the car. I cannot walk like that. I was told I could also make another appt and have someone follow me for the transportation to go someplace else to wait. So that's 2 vehicles traveling 11/2 hrs (one way). Or I could drop it off the nite before and they'd call me the next morning for instructions as to all I wanted done. At that time I would be told what time I could pick it up. So that would be another 1 1/2 hr trip for 2 vehicles. I asked why I wasn't told this when I made the appointment. It was because I didn't tell them at that time I was going to wait and they didn't know what Zeibart I was going to. ( Ft Wayne IN) This is very inconvenient for me. So now I have to get someone to follow me down there. I know all about covid 19 and social distancing. This is poor planning. An apology does not help with the gas prices. I have had former work done here and was satisfied. An unhappy customer.

Garbage product
I had my truck undercoated in 2012 at the Binghamton NY store. Every year went back for the inspections to what I was told to keep the warranty going.

Every year I complained about the undercoating coming off before the end of winter especially the frame. Finally, 2018 they decided my frame needed to be scraped and undercoating reapplied then in 2019 again but this time they charged me to do it as the undercoating was coming off again. Last week I got home with truck looked out window and noticed truck was sitting funny went under truck and frame between cab and box was so rusted the frame broke on both sides. I took my trust into the salesmen at the shop that their product was protecting my truck unfortunately it was an expensive mistake.

So far I'm being told there is no warranty on my undercoating. They have since blocked me from their Facebook page don't answer emails or phone calls pretty rotten way to do business.

User's recommendation: do not trust these people to keep your car protected might look good after application but rusting underneath.

Garbage product
I had my truck undercoated in 2012 at the Binghamton NY store. Every year went back for the inspections to what I was told to keep the warranty going.

Every year I complained about the undercoating coming off before the end of winter especially the frame. Finally, 2018 they decided my frame needed to be scraped and undercoating reapplied then in 2019 again but this time they charged me to do it as the undercoating was coming off again. Last week I got home with truck looked out window and noticed truck was sitting funny went under truck and frame between cab and box was so rusted the frame broke on both sides. I took my trust into the salesmen at the shop that their product was protecting my truck unfortunately it was an expensive mistake.

So far I'm being told there is no warranty on my undercoating. They have since blocked me from their Facebook page don't answer emails or phone calls pretty rotten way to do business.

User's recommendation: do not trust these people to keep your car protected might look good after application but rusting underneath.
Garbage product
Garbage product
Garbage product

I received a notice from zebart to have my protection service exhamened to maintain my limited warrenty, when I asked the service man said that my vehicle was not warrented and it would cost about fifty dollars a year to maintain it. I was wondering what is warrented for the fifty dollars since I was told it dose not apply to my vehicle.

As previously offered we will be happy to reprocess any areas of the vehicle that Ms [redacted] is unhappy with, but we will not be able to offer any monetary reimbursement The purchase made was for a service, and the service was provided While in the store Ms [redacted] accepted the $ discount that was offered, accepted the vehicle back into her possession and left the store At this time we have been given no opportunity to correct the problems, or even to see the vehicle to verify them

I just got your letter today regarding this complaint. It is unfortunate that we were not able
to get *** her Charger earlier as I was out of town. Prior to getting this letter I did personally drop off her Charger in her mailbox yesterday. I hope this resolves the issue.
Thank you,
*** ***
President
Ziebart of Greater Milwaukee
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. Although some of the details in the response are inaccurate (such as contacting me via phone to explain there was a problem with the installation, and the fact that when I left the invoice with you on FRIDAY, August 14, you indicated you would speak to your boss the following Monday and contact me at the cellphone number you have on file for me), I find this resolution would be satisfactory to me. Please have Z-Tech contact me at the number they have on file for me when the check is ready and I will make arrangements to go to the store between 8am and 4pm Mon-Fri to pick it up
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The pass door also has dark and light bubbles and don't worry about it I'll pay someone else to fix and will never do business with and warn people against ziebart 
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

I am sorry that you are unhappy with the window tint on your vehicle.  A "perfect: window tint is simply not possible.  No window tint application is 100% flawless.  The dot matrix on the rear windshield was discussed with Mrs. [redacted], who indicated she researched it,...

understood and wanted to leave the tint.    As previously offered, we will be happy to remove the tint and refund the charges for the tint application, but we will not be retinting the vehicle at another location.  There is no reason to and it would be a waste of everyone's time since the outcome would be the same due to the dot matrix.

We installed an aftermarket radio for this customer as well as the correct Metra brand integration module for the steering wheel controls to work with the non factory stereo. She was correct in stating we discovered that when testing with the new radio the volume did automatically turn up. We...

disconnected our harness and plugged factory radio back into the vehicle to verify if the problem was in the aftermarket parts or the vehicle itself (as the radio was off when it came into the shop to start with). The problem still existed with the factory unit. We contacted the customer via the phone number left with us at time of check-in to give the option of either installing the integration module so once the vehicle was fixed she would already have everything she needed, or have it fixed then return for the additional part to be installed. she opted to have it looked at by the dealer as per our recommendation also.  Another employee rang the customer out and then got me to further explain the issue so she would know more clearly the problem and could get it fixed. The dealer contacted us and notified us they found a ground fault connection deeper into the dash than we had been to perform our install and made with a connector not matching any that had been used with our install. I asked if they had taken any pictures of the problem to confirm their findings as well for our records, they did not have any. I asked if the problem was also occuring with the factory radio and he confirmed it was.  The dealer service tech then asked how we would install the new module and how long it typically takes to perform. The customer then returned to our store to purchase the steering control module. She requested we give her the part for free as well as pay for them to install the piece. I explained I had already spoke with the technician there and that was not feasible but I would install the part at no charge here in house. She said no thanks, purchased the part and left. She later returned with the invoice of $495.00 requesting again we pay the entire thing (which by the way start to finish should be 2-2.5hr job and not a $495.00 install). after she had raised a scene at the counter in front of customers I agreed to split the cost even though the people she felt comfortable working on the vehicle had confirmed they could not be sure anything we did was the cause as well as it being a pre-existing condition and had no physical proof of installation errors. So essentially at taking her word only we would split that invoice. I asked her to return the following Monday (as she came in on a Saturday and when our book keeper and VP could take care of the credit). She asked again if it would be the full amount which I again explained nothing pointed towards our install being the issue and was verified by her preferred technician and we would not be paying the full amount especially the install of the new part which they needed our help and instruction to install in the first place since they did not know much about the after market product but that we would split the invoice and I felt that was being more than fair. At that point she left the copies of the invoices here and has not returned. We still would be wiling to split that invoice with her if she comes into the store Mon-Fri 8am - 4pm for the check and sign off on the refund.   Sincerly,   Marc D[redacted] Asst. GM Z-Tech / Audio+ Terre Haute, IN 812-238-2931

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] The services I paid for were not completed. No I have not brought my vehicle back in because I have been on vacation. Hints the reason I wanted the car detailed. At this point I do not want to bring my vehicle back in because I do not want to do business this this company.
Regards,
[redacted]

As previously offered we will be happy to reprocess any areas of the vehicle that Ms. [redacted] is unhappy with, but we will not be able to offer any monetary reimbursement.  The purchase made was for a service, and the service was provided.  While in the store Ms. [redacted] accepted the $10...

discount that was offered, accepted the vehicle back into her possession and left the store.  At this time we have been given no opportunity to correct the problems, or even to see the vehicle to verify them.

Review: I had my 2005 [redacted] rusproofed at Ziebart in Greensburg,PA 07/11/2005. Greensburg franchise went out of business. Since then I have been taking van to Monroeville for annual rust inspections Warranty requires annual inspections plus or minus 60 days of date of application. On two of the years, I had the van inspected in October instead of by 09/11. This year, I had a rust spot develop and when I took it back for the annual inspection, was told that the warranty was not in effect. I was under the understanding that the warranty was still in effect since at no time was I told that the warranty was cancelled and has been inspected each year since purchase.Desired Settlement: Repair of rusted area.

Business

Response:

This is in response to complaint # [redacted] regarding Mr. [redacted] and his 2005 [redacted].

Each Ziebart is owned and operated by an independent businessperson. Each dealer is responsible for all aspects of their business including the warranties they issues the fees charged. The original dealer who processed this vehicle is now closed.

While a copy of Mr. [redacted] specific warranty was not provided, the Ziebart warranties state: Annual Maintenance Inspections are required to maintain the validity of the warranty. Annual Maintenance inspections are due +/- 60 days from the original date of issue. These warranties are backed by an independent insurance company which requires strict adherence to the terms and conditions specified on the warranty. In review of Mr. [redacted]’s customer history, I find three inspections were performed outside the 60 day window, rendering the warranty invalid.

While we sympathize with Mr. [redacted] position, a rust claim cannot be considered. Should you have any further questions feel free to Contact me at ###-###-####.

Sincerely;

Customer Service Administrator

Review: On March 11th 2014 I brought my 2007 Bmw 328i coupe to Ziebart to have the windows tinted. Upon picking it up I noticed two razor cuts in my glass on two different windows that were not there before I brought the vehicle to them. The manager insisted they did not do it and basically just called me a liar. He tried telling me it was done before by someone else, which is completely false. I have pictures of the vehicle before and after to prove they weren't there until after they touched it. The manager told me that they will not take responsibility for the damage they caused to my vehicle. They were completely unprofessional about this whole matter. I now have over $1000 worth of damage to my car. It's sad that some places just don't see the benefit of customer happiness and pride in workmanship. I take great car of my vehicle and it did not have deep cuts in the glass of ANY of the windows.Desired Settlement: I would like the repairs that will be needed on my vehicle to be covered by Ziebart. I would also like a refund for the tint service to be issued.

Business

Response:

We are in receipt of your consumer compliant ID #[redacted] filed by Mr. [redacted] regarding his 2007 BMW 328i, which we serviced on March 11, 2014 at our Ziebart facility in Wexford, PA.

Please be advised that Ziebart of Wexford and Mr. [redacted] have come to a mutual agreement that will satisfy both parties regarding the consumer compliant ID #[redacted].

Review: I recently had my bumper Rhinolined at this business. After 2 1/2 months of being applied to the bumper, the lining started to peel in certain areas. I had scheduled an appointment to have the bumper touched up. On the initial appointment I was told that I needed to come back as they did not have the time to retouch the bumper since it was a color match. I had already taken half of a day to make arrangements for the appointment. I rescheduled the appointment for October 18th 2014 at 730 in the morning. On arrival the salesman behind the desk said looks go take a look at it. We walked outside to examine the bumper and without looking at any detail he stated that it wasn't the liner that was failing and that it was still there. I explained to him that that is not what the salesman from the last appointment stated and that touching it up would not be a problem. The salesman today then stated that I had hit somethng. I explained to him that was not the case. Which in turn he said that's what they all say. I then replied so you are calling me a liar? He then said don't get high and mighty with me you can go F$ yourself. Being sworn at by a service "professional" is completely out of line and such people should not be in the service industry. He said he would fix it, but I could not see giving my business to someone who just told me to F$ myself as the right thing to do.Desired Settlement: Being sworn at by a salesman is out of line and uncalled for.

Business

Response:

We've been in business serving [redacted] customers for over 35 years. I took over this business 18 years ago and since then it has grown by over 500% with only one or two Revdex.com complaints over that time. I consider that a good indicator of how we conduct ourselves here. What [redacted] is not aware of is that we record all interactions with customers and we have a written record and a third Party transcription service that documents all our conversations. What he also failed to notice is that the person he spoke with on both occasions was me. He told me the coating was peeling and I told him he would have to bring it by for us to take a look at it. We never commit to a repair strategy without seeing the issue first hand, and not by relying on an untrained individuals interpretation which in this case he clearly spun for his own benefit. In this case I personally would have to inspect the work before committing to any form of repair. When he did speak with my other sales manager, an appointment was made on a different day so that I could take a look at it. When I inspected his truck it was immediately obvious that this bumper had come in contact with different objects on different areas of the bumper. The service we performed was to spray a urethane rubber coating on the entire outside surface of the bumper and then apply a custom paint matched color coat that matches the paint color of the rest of the vehicle. This is very similar to how most automotive bumpers are made and finished. The damage I saw was that the color top coat had been scraped off and in several areas the rubber coating shows some minor abrasion. This could not happen to our product any more than one would expect a scratch to appear on any vehicle bumper without something coming into contact with it. It is also suspicious that all the damage occurred on the high corners of the bumper yet [redacted] insisted that "nothing had touched it " and he started to escalate the exchange when he started to realize he wasn't going to get what he wanted. Unfortunately I was understaffed that morning and trying to deal with all the customers myself. I failed to diffuse the situation but instead engaged in similar behavior, and for that I apologize. [redacted] then started to refer to warranty terms that he does not have on this product. I am not aware of any automotive paint coating that would warrant against damage. We do warrant our workmanship beyond whatever written warranty we may also offer, but this clearly was not a workmanship issue. I did offer to repair the damage at no cost just to smooth things over but he took issue with my position that it was not a warranty issue. My corporate office also reached out to him with the same offer. The offer still stands, all he has to do is call for an appointment. Best Regards, Mike D[redacted]Ziebart of [redacted].

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Description: AUTO DETAILING, CAR WASH & POLISH, RUSTPROOFING & UNDERCOATING-AUTO, AUTO SERVICE - RUSTPROOFING SHOPS, TRUCK BEDLINER - SPRAY ON, TRUCK ACCESSORIES & LINERS

Address: 287 Southwoods Ctr, Columbia, Illinois, United States, 62236-2467

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