Ziering, William H., M.D., Inc.

That is not trueI advised I seen the exact same car with 10,less miles on it for and wanted to pay that amountWill T*** agreedI advised I did not want to pay the clear coat feeWill T*** agreedI advised I did not need any additional warranty besides the miles/days warrantyWe came to a price of 8950! I called *** *** to ask why I was being declined and they told me because the dealership was submitting the price of the car at (it was posted for online) and was adding in a $warranty on top of that! The amount they submitted it for was over 10,000!! I would never spend 10,on a used carI have bought many cars in my life I know how fees and other things get added on and that is why I advised I would not be paying those fees or warrantiesthey were not neededWill T*** and I sat there negotiating for at lease an hour! I can get proof from *** *** to prove what they ran the car numbers forThis is unacceptable to run someone credit for an amount you did not agree to, tell them they weren't approved so you can get additional money on a carI will continue to warn others about this dealership until your company makes this right

Dear Revdex.com Representative,The General Manager and Controller are currently reviewing this matter. Ms*** can also contact the dealership and schedule a meeting with Troy Matthews the General Manager.Best, Gizelle C***Compliance Director

Dear Revdex.com Representative,As stated in our initial response, the pre approval we were presented was not a final approval. We thank Mr*** for the opportunity to earn his business and regret we were not able to come to an agreement.Best,Gizelle C***Compliance Director

Our company policy is that when a monetary exchange is given to a customer that has filed a complaint a "general release" form is required. We offered to resolve the issue and the customer declined to sign the releaseAt this time, there is nothing further we can do without a signed release
form. Should the customer decide to accept the offer and sign the release, he can contact Aaron H***Sincerely,Patti S*Compliance Director

We've reviewed all documents and communication with [redacted], who was our potential customer and his mother [redacted] who offered to co sign under certain terms.Mr. [redacted] came into our dealership and advised us he had been pre qualified via the Auto Navigator program for a vehicle he located at ABC Nissan that was two years newer and had lesser miles than the vehicle Mr. [redacted] was interested in on our lot.  The vehicle Mr. [redacted] was interested in at our lot had not yet completed reconditioning, and we were only able to provide an estimate for reconditioning fees.  We explained to Mr. [redacted] that he only had a pre qualification from Auto Navigator for [redacted] and that a final approval was not issued until final numbers were called in, and the pre approval was based on a multitude of factors that could and could change based on vehicle, down payment, credit worthiness and a multitude of factors. Mr. [redacted] was under the false impression that the pre qualification was a guarantee of approval.   We were unable to meet Mr. [redacted]'s requested numbers and requested a co signer.  Mr. [redacted] and Volvo of Phoenix did not have a meeting of the minds and Mr. [redacted] opted to stop negotiations. Our staff later spoke with [redacted] who agreed to co sign for Mr. [redacted] if we agreed to match the initial Auto Navigator pre approval for [redacted].  When we were not able to fulfill the request [redacted] advised she would be professing her disappointment on various social media outlets. We truly regret not being able to meet the demands of Mr. [redacted] and [redacted] Sargent, however we are limited by various factors in what we are able to offer and extend. Best -Gizelle Cano, Compliance Director

We have honored Mr. [redacted]'s request and modified the Settlement Agreement to be specific to the MPP Warranty Cancellation Refund. Today we scanned and emailed the new Agreement to Mr. [redacted], as per the email address provided in the complaint, and are awaiting it be returned signed along with instructions for delivery of the refund.  We have left a folow up voice mail to Mr. [redacted] to ensure he is aware of our email. Best Regards, Gizelle C[redacted]Compliance Directory

Volvo of Phoenix did take action, but not an any way that respected my original complaint.  They continued to refuse to work with my bank, continued to press me to go with their financing, and then claimed since I hadn't paid for the car they were going to finance directly and did so.  This is unsatisfactory.  The gain on their part is a $395 "documentation" charge and likely a portion of the interest if I do not refinance.  Thank you for your assistance.

We've reviewed all documents and communication with [redacted], who was our potential customer and his mother [redacted] who offered to co sign under certain terms.Mr. [redacted] came into our dealership and advised us he had been pre qualified via the Auto Navigator program for a vehicle he...

located at ABC Nissan that was two years newer and had lesser miles than the vehicle Mr. [redacted] was interested in on our lot.  The vehicle Mr. [redacted] was interested in at our lot had not yet completed reconditioning, and we were only able to provide an estimate for reconditioning fees.  We explained to Mr. [redacted] that he only had a pre qualification from Auto Navigator for [redacted] and that a final approval was not issued until final numbers were called in, and the pre approval was based on a multitude of factors that could and could change based on vehicle, down payment, credit worthiness and a multitude of factors. Mr. [redacted] was under the false impression that the pre qualification was a guarantee of approval.   We were unable to meet Mr. [redacted]'s requested numbers and requested a co signer.  Mr. [redacted] and Volvo of Phoenix did not have a meeting of the minds and Mr. [redacted] opted to stop negotiations. Our staff later spoke with [redacted] who agreed to co sign for Mr. [redacted] if we agreed to match the initial Auto Navigator pre approval for [redacted].  When we were not able to fulfill the request [redacted] advised she would be professing her disappointment on various social media outlets. We truly regret not being able to meet the demands of Mr. [redacted] and [redacted] Sargent, however we are limited by various factors in what we are able to offer and extend. Best -Gizelle Cano, Compliance Director

On 02/12/2018 I spoke, via telephone, with the Sales Manager at Volvo of Phoenix.  We discussed their offer.  I explained, in detail, that the reason I went to their dealership in November of 2017 was for that specific vehicle (2009 Mini Cooper), that was advertised on their website (at a specific price).  I am not interested in purchasing another vehicle.  My counter offer, and most logical and ethical, is for  Volvo of Phoenix to refund my $1,000 deposit and pay off the pay-off balance of $6,848.56 (good until 02/19/2018).  They would be on the "plus side" of this by a total of $82.55, while I would be on the "negative side" of this by over $800.00.   I am willing, at this point, to make that concession.I was advised that he would speak with the general manager and I would receive a phone call on Thursday, 02/15/2018.The inconvenience that has been created by the dealership is not that I did not have the use of a loaner vehicle, rather, I have not had the use of the vehicle I purchased some 3 months ago, and that it has been back and forth to their service department, for the same problem, a total of 4 times.  And, while no one at Volvo of Phoenix has ever discussed the Arizona Lemon Law with me, I would like to point out that their is, indeed, a statute covering the issues that I have been experiencing (reference A.R.S. 44-1267).I look forward to receiving a phone call from their representative this Thursday so that we can resolve this matter.

Dear Revdex.com Representative, Ms. [redacted] did purchase a vehicle at Volvo of Phoenix.  The vehicle Ms. [redacted] purchased has had two separate mechanical issues that Volvo of Phoenix has paid to fix standing by the initial warranty.Volvo of Phoenix offered Ms. [redacted] a loaner vehicle, in order...

to reduce any inconvenience, but Ms. [redacted] declined the offer.We have advised Ms. [redacted] that the lemon applies only to New Vehicles with manufacture issues.  The vehicle Ms. [redacted] purchased is a high mileage vehicle and we did offer an extended warranty, but Ms. [redacted] declined.  We would be happy to offer her the same pricing we quoted her for the extended warranty, if she has changed her mind.We have left several messages advising Ms. [redacted] the vehicle is ready.  Until today we have not received a call back.Ms. [redacted] has an appointment with our staff on Monday February 12th.  We have extended an offer to trade in Ms. [redacted]s vehicle and ensured her we would give her full value for the vehicle she purchased if she chooses to trade in the vehicle.We truly apologize for the inconvenience the vehicle purchased has caused.  We have truly attempted to help reduce Ms. [redacted]s inconvenience as best as possible.Best, Gizelle C[redacted]Compliance Director

I have attached the "general release" that Volvo of Phoenix demanded my signature on. As all can easily see this release went well above an beyond their duplicate charge of the warranties. I would absolutely agree to not pursue any additional remedies related to the duplicate warranties issue upon the $185 settlement. I however, will not agree to the additional over reach of their general release. Bottom line, they overcharge and mislead me as to the scope and limitations of (2) substantially equal vehicle warranties. This dishonest behavior should not and will not require a "general liability release" form. This issue requires a refund of the duplicate/ out of pocket overcharge, in the amount of $185.

At the end of the day, the customer and the customer’s Credit Union kept requesting we provide them with a purchase order that didn’t include taxes and registration fees.  Because that request seemed “luring”. We declined this request because we are obligated as a reciprocal state to...

collect taxes and fees. A request to misrepresent the actual agreed upon structure and material facts, seemed odd.   We even spoke directly with the credit union regarding the “oddness” of such a request.  They couldn’t explain why the customer was so insistent in their request and further stated he would be paying taxes and fees separately from our transaction. We had went back and forth several times.  The customer did not make the dealerships position a priority.  Furthermore there were several emails and phone calls to our customer that went either blatantly ignored, or conveniently discarded.After being drawn out for an extended period of time & after his own Credit union finally conceded that it was in all parties best interest to move forward, and that they would simply payoff the lender that we processed his loan through.We strive to execute our business in a flawless fashion, but at times fall short in extenuating circumstances as this.Please accept our sincere apologies for any inconvenience or grievances our position has caused.Volvo of Phoenix

February 22, 2016Our position from our first correspondence has not changed. The $395.00 documentation fee is charged to all customers and is not dependent on financing or cash deal. As we stated before, we tried working with the customer and his lender but were unable to process the paperwork within our legal guidelines.Sincerely,Patti S[redacted]Compliance Director

July 14, 2015Thank you for the opportunity to respond to the complaint submitted by Ms. [redacted].We apologize for the confusion regarding the title and license issue with the vehicle Ms. [redacted] purchased. Arizona MVD will not issue a new "temporary license plate" or TRP until the old one...

expires.  Ms. [redacted]'s expired at midnight on July 13, 2015.  A new TRP was emailed to Ms. [redacted] this morning. Ms. [redacted] has acknowledged that she has received the new TRP.  The title on the vehicle has not been issued as the title is an "And or Or", and only one of the purchasers signed the POA (power of attorney) that must be completed in order to obtain license/title.  Ms. [redacted] was contacted several times regarding this issue and did not respond to any of our calls.  Volvo of Phoenix is sending a dealership employee to Ms. [redacted]'s home in order to obtain the necessary signatures.Ms. [redacted] did sign a form stating that her check would be held for 30 days, Volvo of Phoenix deposited the check on June 16, 2015 per the agreement.  As a gesture of customer goodwill, we will reimburse Ms. [redacted] her NSF charges incurred at her bank.  Our Customer Service Director has been in contact with Ms. [redacted] to determine if she would pick up the check at the dealership or it should be mailed to her.Sincerely,[redacted]Compliance Director - Volvo of Phoenix