Ziering, William H., M.D

At the end of the day, the customer and the customer’s Credit Union kept requesting we provide them with a purchase order that didn’t include taxes and registration fees Because that request seemed “luring”We declined this request because we are obligated as a reciprocal state to collect taxes and feesA request to misrepresent the actual agreed upon structure and material facts, seemed odd We even spoke directly with the credit union regarding the “oddness” of such a request They couldn’t explain why the customer was so insistent in their request and further stated he would be paying taxes and fees separately from our transactionWe had went back and forth several times The customer did not make the dealerships position a priority Furthermore there were several emails and phone calls to our customer that went either blatantly ignored, or conveniently discarded.After being drawn out for an extended period of time & after his own Credit union finally conceded that it was in all parties best interest to move forward, and that they would simply payoff the lender that we processed his loan through.We strive to execute our business in a flawless fashion, but at times fall short in extenuating circumstances as this.Please accept our sincere apologies for any inconvenience or grievances our position has caused.Volvo of Phoenix

We have honored Mr [redacted] 's request and modified the Settlement Agreement to be specific to the MPP Warranty Cancellation RefundToday we scanned and emailed the new Agreement to Mr [redacted] , as per the email address provided in the complaint, and are awaiting it be returned signed along with instructions for delivery of the refund We have left a folow up voice mail to Mr [redacted] to ensure he is aware of our emailBest Regards, Gizelle C***Compliance Directory

July 14, 2015Thank you for the opportunity to respond to the complaint submitted by Ms [redacted] .We apologize for the confusion regarding the title and license issue with the vehicle Ms [redacted] purchasedArizona MVD will not issue a new "temporary license plate" or TRP until the old one expires Ms [redacted] 's expired at midnight on July 13, A new TRP was emailed to Ms [redacted] this morningMs [redacted] has acknowledged that she has received the new TRP The title on the vehicle has not been issued as the title is an "And or Or", and only one of the purchasers signed the POA (power of attorney) that must be completed in order to obtain license/title Ms [redacted] was contacted several times regarding this issue and did not respond to any of our calls Volvo of Phoenix is sending a dealership employee to Ms [redacted] 's home in order to obtain the necessary signatures.Ms [redacted] did sign a form stating that her check would be held for days, Volvo of Phoenix deposited the check on June 16, per the agreement As a gesture of customer goodwill, we will reimburse Ms [redacted] her NSF charges incurred at her bank Our Customer Service Director has been in contact with Ms [redacted] to determine if she would pick up the check at the dealership or it should be mailed to her.Sincerely, [redacted] Compliance Director - Volvo of Phoenix

February 22, 2016Our position from our first correspondence has not changedThe $documentation fee is charged to all customers and is not dependent on financing or cash dealAs we stated before, we tried working with the customer and his lender but were unable to process the paperwork within our legal guidelines.Sincerely,Patti S [redacted] Compliance Director

We've reviewed all documents and communication with [redacted] , who was our potential customer and his mother [redacted] who offered to co sign under certain terms.Mr [redacted] came into our dealership and advised us he had been pre qualified via the Auto Navigator program for a vehicle he located at ABC Nissan that was two years newer and had lesser miles than the vehicle Mr [redacted] was interested in on our lot The vehicle Mr [redacted] was interested in at our lot had not yet completed reconditioning, and we were only able to provide an estimate for reconditioning fees We explained to Mr [redacted] that he only had a pre qualification from Auto Navigator for [redacted] and that a final approval was not issued until final numbers were called in, and the pre approval was based on a multitude of factors that could and could change based on vehicle, down payment, credit worthiness and a multitude of factorsMr [redacted] was under the impression that the pre qualification was a guarantee of approval We were unable to meet Mr [redacted] 's requested numbers and requested a co signer Mr [redacted] and Volvo of Phoenix did not have a meeting of the minds and Mr [redacted] opted to stop negotiationsOur staff later spoke with [redacted] who agreed to co sign for Mr [redacted] if we agreed to match the initial Auto Navigator pre approval for [redacted] *** When we were not able to fulfill the request [redacted] advised she would be professing her disappointment on various social media outletsWe truly regret not being able to meet the demands of Mr [redacted] and [redacted] Sargent, however we are limited by various factors in what we are able to offer and extendBest -Gizelle Cano, Compliance Director

Volvo of Phoenix did take action, but not an any way that respected my original complaint They continued to refuse to work with my bank, continued to press me to go with their financing, and then claimed since I hadn't paid for the car they were going to finance directly and did so This is unsatisfactory The gain on their part is a $"documentation" charge and likely a portion of the interest if I do not refinance Thank you for your assistance