Ziggy's Pizza

Complaint: [redacted]
I am rejecting this response because: it is a total lie. My order was placed at 830 at night... So my cc being charged at 1028 is ridiculous, I also have police report in hand... Recorded every call made to them and also have my cc statement, the credit was givin TWO days later, after the police contacted them. The employee that answered the phone did not ask me to repeat my order, she asked me if I was sure I ordered from there and my response was "are you kidding me I gave you my cc info and have already been charged. The driver never made it to my home he called me to get directions when I'm 2 blocks away from them (recorded as well) bottom line is they are rude and unprofessional and should not be allowed to conduct buosness this way. Ppl trust them with their cc info and to say what if I don't refund makes for a very dishonest personality. I will provide ALL documentation AND have contacted a lawyer being that they have all my personal information. 
Sincerely,
[redacted]

To Whom It May Concern, This is a response to [redacted] complaint against Ziggy’s Pizza Restaurant. We are unsure of what [redacted] statements are, so we are going to clarify and address what happened on December 16, 2015. Around 10:26 pm, [redacted] ordered two subs on our menu. We told her...

delivery would take about 35 to 45 minutes. The total came up to $19.75. According to our credit card records, she was charged at 10:28 pm. After the food finished cooking, we sent it out on delivery to her house. At the very same time, [redacted] called in to see where her food was at. The original receptionist, who took [redacted] order, was not available at the moment. Another employee answered her call, asking what was it she ordered because that employee needed to see whether or not the order was complete. We use a ticket system at Ziggy’s Pizza Restaurant, so we often ask callers to repeat their order or address to locate their order. She begins to insult the employee and ask where her order is. After a couple of minutes passed by, the driver reached the address that she provided to us, but she did not accept the order because she had sent her husband to pick up the order, which she did not inform us. Meanwhile, her husband walks into the restaurant to get the order. We inform him that the order has already left. He begins to insult the employee who answered [redacted] when she called to check on her order. He tells the employees that it was taking too long for the order, and then he began to insult the business. While the husband was still at the pizzeria, the driver comes back with the order. We inform him that his order came back, but he did not want to accept it. After he left, [redacted] called us and requested for us to return her money. Due to her husband’s reaction within the pizzeria, the manager intervened took the phone away from the employee that was talking to [redacted] during this whole time. He informed he was going to refund the money, but she was not cooperating with him and hanged up the phone. As before, her credit card was refunded at 11:17 pm. This whole incident occurred under less than an hour from since she placed her order. According to her statement, we never refunded her money. She also claimed to have reported us to the local police department. We investigated into whether or not she made a claim to the police department. There was no record found of her reporting us to the police for stealing her money. In addition, we have credit card records that show we did refund her credit. which we will be providing the Revdex.com if needed. As a business, we want to point out that the validity of her statements are more than questionable and would like this problem to end, so we don’t waste our time. We will leave it upon the Revdex.com to determine how to deal with. [redacted]but our business does not plan on making any sort of amends since we did not do anything wrong. If the Revdex.com have any questions or concerns, please feel free to contact the restaurant at ###-###-####, or send another letter to our location. Thank you for your time. Best, Ziggy’s Pizza Restaurant