Complaint: [redacted] I am rejecting this response because: The company lied, they contacted me once and left a message on my machine which I returned and that was only after I filed this complaint and that is when they offered to give 100% of product back but wanted me to pay the shipping charges I did not accept this because I don't feel I should have to pay any of the charges I went in and changed both mine and my husbands autoship on the same day and they both showed on my end that they would not ship until July This is not the first time I received a shipment from this company that wasn't supposed to ship at that time I have disputed the charges with my bank as well I told the company the night I called them that I would gladly ship the product back but was not paying the shipping chargesThis is not the first time that I have received a shipment that was not scheduled and I never said anything or sent it back but this time I made sure both had been changed If I had ordered the wrong product and needed to ship it back I would have paid the shipping charges but not for something that I changed Also, I don't trust them to refund my money so when my money is refunded 100% including the shipping charge and I get a shipping label to return the product it will be returned but I am not returning it until the money has been refunded The original package they sent has not even been opened Sincerely, Jennifer [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **
A review of the Customer’s phone call with Zija’s Customer Service agent clearly shows that the Customer was informed that she could delay her order (instead of cancellation) to a later date so she could decide if she still wanted the productThe Customer elected follow the agent’s suggestion instead of full cancellationThe agent repeated, multiple times, that the Customer’s order would be pushed out to October 31, 2016, at which time her credit card would be chargedThe Customer confirmed with the agent that she understood the October 31, date and the Customer asked if she could call in any time before that date to cancel the orderThe agent confirmed that she could call in and cancel before said dateIt appears the Customer forgot to cancel the order and was subsequently sent product and charged for said productWe understand that accidents happen, and we’re willing to refund the Customer the full amountHowever, the Customer has filed a chargeback with her bank; therefore, we are prohibited by her bank from refunding the amount requestedIf the Customer contacts her bank and recalls the chargeback, Zican provide a full refund in a more expeditious manner
Complaint: [redacted] I am rejecting this response because: Ziis accusing me of just trying to take advantage, which is not the caseThis clearly tells me that Ziis not interested in their consumers or distributors, only money they make! I texted Mike M [redacted] June 25th to very nicely remove me from their systemHe ignored meI did call Corporate and was left on hold and forgottenI may not be perfect at wording things, but I am telling you that these products have made me so sickI began to feel more and more terrible the longer I consumed the productsI was told again and again to double the usage!! I questioned that mentality but decided to try doing that, but it made me worse than I started outI was told that my body had to detox which would make me feel terrible, but this is called herxing I am meeting with different doctors now who are saying that I have symptoms of an auto immune disease, and that the Ziproducts can be very hazardous to many people and have adverse reactions for people with certain conditionsMy body reacts differently in that I started out feeling okay, then the body over exerted and starts to feel worseThe products have side effects from ingredients that they don't warn you about such has 100-gms of caffeine/stimulants, lead and herbs that can be toxic...they aren't FDA approved! They should not be pressuring people into buying nor promising that it heals everyone of almost every health issueI only called to verify commission amounts because I needed to clarify what I was being told by my repMy rep told me that I would receive 50% commission from my one referral, which would have been at least $Then I was told I would have to spend $worth of products to get the commission! I was pressured into doing so, and have been stuck with products that I cannot useTheir website is often down and it has been difficult for me to track exactly the amount they auto-shipped to me and charged my cardIf it's $1,then fineBut I am talking to my attorney who is saying that I am the one being taken advantage of - making money off of me, and selling products that can make people sickI don't want any of these products lining my shelves, and ask they reimburse me for $1, Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The company lied, they contacted me once and left a message on my machine which I returned and that was only after I filed this complaint and that is when they offered to give 100% of product back but wanted me to pay the shipping charges I did not accept this because I don't feel I should have to pay any of the charges I went in and changed both mine and my husbands autoship on the same day and they both showed on my end that they would not ship until July This is not the first time I received a shipment from this company that wasn't supposed to ship at that time I have disputed the charges with my bank as well I told the company the night I called them that I would gladly ship the product back but was not paying the shipping chargesThis is not the first time that I have received a shipment that was not scheduled and I never said anything or sent it back but this time I made sure both had been changed If I had ordered the wrong product and needed to ship it back I would have paid the shipping charges but not for something that I changed Also, I don't trust them to refund my money so when my money is refunded 100% including the shipping charge and I get a shipping label to return the product it will be returned but I am not returning it until the money has been refunded The original package they sent has not even been opened Sincerely, Jennifer [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **
A review of the Customer’s phone call with Zija’s Customer Service agent clearly shows that the Customer was informed that she could delay her order (instead of cancellation) to a later date so she could decide if she still wanted the productThe Customer elected follow the agent’s suggestion instead of full cancellationThe agent repeated, multiple times, that the Customer’s order would be pushed out to October 31, 2016, at which time her credit card would be chargedThe Customer confirmed with the agent that she understood the October 31, date and the Customer asked if she could call in any time before that date to cancel the orderThe agent confirmed that she could call in and cancel before said dateIt appears the Customer forgot to cancel the order and was subsequently sent product and charged for said productWe understand that accidents happen, and we’re willing to refund the Customer the full amountHowever, the Customer has filed a chargeback with her bank; therefore, we are prohibited by her bank from refunding the amount requestedIf the Customer contacts her bank and recalls the chargeback, Zican provide a full refund in a more expeditious manner
Complaint: [redacted] I am rejecting this response because: Ziis accusing me of just trying to take advantage, which is not the caseThis clearly tells me that Ziis not interested in their consumers or distributors, only money they make! I texted Mike M [redacted] June 25th to very nicely remove me from their systemHe ignored meI did call Corporate and was left on hold and forgottenI may not be perfect at wording things, but I am telling you that these products have made me so sickI began to feel more and more terrible the longer I consumed the productsI was told again and again to double the usage!! I questioned that mentality but decided to try doing that, but it made me worse than I started outI was told that my body had to detox which would make me feel terrible, but this is called herxing I am meeting with different doctors now who are saying that I have symptoms of an auto immune disease, and that the Ziproducts can be very hazardous to many people and have adverse reactions for people with certain conditionsMy body reacts differently in that I started out feeling okay, then the body over exerted and starts to feel worseThe products have side effects from ingredients that they don't warn you about such has 100-gms of caffeine/stimulants, lead and herbs that can be toxic...they aren't FDA approved! They should not be pressuring people into buying nor promising that it heals everyone of almost every health issueI only called to verify commission amounts because I needed to clarify what I was being told by my repMy rep told me that I would receive 50% commission from my one referral, which would have been at least $Then I was told I would have to spend $worth of products to get the commission! I was pressured into doing so, and have been stuck with products that I cannot useTheir website is often down and it has been difficult for me to track exactly the amount they auto-shipped to me and charged my cardIf it's $1,then fineBut I am talking to my attorney who is saying that I am the one being taken advantage of - making money off of me, and selling products that can make people sickI don't want any of these products lining my shelves, and ask they reimburse me for $1, Sincerely, [redacted]