Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] As suggested I called my CC comp to cancel my despute claim, so Zican process my refundBTW, with regards to Zija's responds, when I called to cancel they suggested to hold my account but I specifically said to cancel because we do not want to do business with them anymoreDuring my call I was told our conversation is recorded, so I don't know why they return the blame on me that I forgetI don't appreciate that I look like I'm lyingAnyways I will check with my CC again in few days if they already process my refundI appreciate your quick action Sincerely, [redacted]
Notwithstanding the irrefutable computer evidence including screenshots and consumers documented changes to her and her husband's accounts showing that consumer failed to change her product Autoship to July (which she did for her husband's account), but instead changed hers to June 1, our Company has gone above and beyond our refund policy to offer her both a 100% refund and have already sent her a prepaid shipping label to return the product at no cost to herWe have received confirmation that consumer has filed a charge back with her bank, which prohibits our Company from being able to refund the consumerShould consumer desire a refund, she will need to cancel the charge back with her bank allowing our Company to proceed with a refundIn the event that the charge back remains, we have no choice but to follow charge back procedures per her bank's instructionsHowever, in no circumstance will a refund be processed until the product is returned using the prepaid shipping labelThis is standard procedure followed by all reputable companiesHolding our product hostage until a refund is finalized is neither professional or warranted especially since our Company has demonstrated an exceptional amount of understanding towards her requestsWe look forward to reaching a resolution to the matter, but one cannot be reached in the manner in which the consumer proceeds
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] As suggested I called my CC comp to cancel my despute claim, so Zican process my refundBTW, with regards to Zija's responds, when I called to cancel they suggested to hold my account but I specifically said to cancel because we do not want to do business with them anymoreDuring my call I was told our conversation is recorded, so I don't know why they return the blame on me that I forgetI don't appreciate that I look like I'm lyingAnyways I will check with my CC again in few days if they already process my refundI appreciate your quick action Sincerely, [redacted]
Notwithstanding the irrefutable computer evidence including screenshots and consumers documented changes to her and her husband's accounts showing that consumer failed to change her product Autoship to July (which she did for her husband's account), but instead changed hers to June 1, our Company has gone above and beyond our refund policy to offer her both a 100% refund and have already sent her a prepaid shipping label to return the product at no cost to herWe have received confirmation that consumer has filed a charge back with her bank, which prohibits our Company from being able to refund the consumerShould consumer desire a refund, she will need to cancel the charge back with her bank allowing our Company to proceed with a refundIn the event that the charge back remains, we have no choice but to follow charge back procedures per her bank's instructionsHowever, in no circumstance will a refund be processed until the product is returned using the prepaid shipping labelThis is standard procedure followed by all reputable companiesHolding our product hostage until a refund is finalized is neither professional or warranted especially since our Company has demonstrated an exceptional amount of understanding towards her requestsWe look forward to reaching a resolution to the matter, but one cannot be reached in the manner in which the consumer proceeds