Zillich & Son, Inc.

Good Afternoon,Firstly, our deepest and most sincere apologies to any of our subscribers that don't receive their refund in a timely fashionOur subscription fulfillment center is in California and once a month they issue us refund requestsInternally, our accounting department is set up to issue
refunds quarterlyI checked with accounting and the check issued to this former subscriber was never cashedSometimes subscribers move and the check gets lost in the mailI have made a note in the system of the check not being cashed and I have scheduled a meeting with accounting to get this situation resolvedCurrently we have a meeting set for next week, Tuesday specifically, in which I will personally request that a check to this former subscriber is reissued and sent out promptly.Again, our apologies for this but a check was in fact sent (#***). If there are any further questions, please let me know. Regards,*** ***General Manager/Chief Financial OfficerAlternative PressWest 80th Street, Suite 214Cleveland, OH 44102O: (216) 631-*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Greetings *** -My sincere apologies for the issue you experiencedNear the end (final quarter) of our subscription model changed to digital only as the cost of paper and postage has dramatically risen in the past few months making our low cost subscription model only available online
Around that same time, we launched our new membership program that is an on demand, premium membership model that charges every month and delivers more flexibilityI encourage you to check out our digital editions as they have special content and interactive features or our new membership model which comes with an improved/larger print publicationHowever, due to the fact that your subscription was one that was impacted during the change - we will be offering you a full refund, sent to the address you listed to fileAgain, our sincere apologies for the inconvenience, we wish we could continue to offer the same low cost product but unfortunately times are changing and global warming is realHope you have a wonderful day and enjoy the rest of your week! If you need anything further - please feel free to reach out to our storeThank you!Regards - *** ** (General Manager)

Greetings -Please accept our apologies as we have been in the process of migrating to a new subscription system and unfortunately it looks as though your renewal was submitted during that timeOur final issue in the previous format went out with a notice on the front cover as well as all of our
mailings made note of the upcoming change and I am sincerely sorry that those did not make there way to youAll of our previous subscribers who did not migrate to our new membership model will have access to our digital editions for the remainder of their subscription but with the ongoing paper price increases and taxes being placed on our industry, the low cost subscription model is unfortunately no longer availableWe have went ahead and issued you a check for the full amount of your subscription, going to the address you submittedEnjoy the rest of your day and have a wonderful week.Regards - *** *** (General Manager)

Greetings - My sincere apologies for the delay hereWe have been in the process of transitioning our merchandise business and it seems as though some of your e-mails have not made it's way to our customer service representativeRegardless, we absolutely can honor your refund in full and will do so
right awayUnfortunately, due to the privacy of our credit card processing company, we cannot issue a refund to the card as we do not actually process those transactionsA check for the full amount requested will be mailed to the address listed on the complaintThank you again for your business and my sincere apologies that this happened

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Greetings [redacted]Let me first express our sincere apologies that this happened to you. During the final quarter of 2017, AP transitioned our old subscription model (located in California) into a new membership program at our office in Cleveland. There was communication that went out about the shift...

but unfortunately it looks as though you did not receive anything due to the communication methods of our old subscription model. I speak for everyone at AP when I say that we value all of our fans (including you) and we absolutely value every last penny you spend to help support our brand.  I went ahead and checked in on your file and it looks like you had two issues remaining with a value substantially less than the $15.00 originally paid (since you've already received a majority of the two year [24 issue] subscription, less two issues). However, due to the fact that you are a loyal fan we are going to go ahead and send you our January & February issue to the address you supplied. We also will be issuing a full refund for the amount you originally paid ($15.00). Included in the shipment will be information on our new membership program. Should you like what you see - hopefully we can win you back :). Thanks again for your loyalty and have a wonderful weekend.

Greetings [redacted] --Our sincere apologies for the issue you encountered while trying to sign up for our subscription program. It looks like you were one of our members who signed up during a transition that took place towards the end of the year. Unfortunately, your information did not get rolled...

over into our new system thus resulting in the lack of communication and service. It is with that said that we will gladly issue a refund for the full amount to the address we have on file. Again, our sincere apologies for the issue and we hope that you have a wonderful week.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Greetings [redacted] -Our sincere apologies for the delay on your order. Unfortunately, one of the items you ordered was placed on back order by our supplier and our merchandise team was working on finding the items. The item arrived late last week and was shipping out this week - well in time for...

your May 15th, 2018 departure. It does seem as though a few of our representatives tried reaching out to inform you of the change but we received no response back. For future reference, e-mail is the best form of communication to our merchandise department and it does take 24-48 hours for a response as we operate on a west coast schedule. In addition - as noted throughout our store, we produce all items purchased by hand, making our lead time for products 4-5 business days from order. We are in the process of updating our system to be able to accommodate quicker production times. Since this actually took way to long, we are going to refund you the entire amount (including shipping) and I'm physically going to drop the product off at FedEx (shipping priority two-day) just to make sure you get it in time (we will update your order profile with the tracking). Be on the lookout for your refund the way you paid. On a side note - thank you so much for being a customer, we know you can easily find another brand to purchase from but seriously - thank you and sorry. Hope you have a wonderful weekend and good luck back at school!Regards - [redacted] (General Manager)