Greetings [redacted] *Let me first express our sincere apologies that this happened to youDuring the final quarter of 2017, AP transitioned our old subscription model (located in California) into a new membership program at our office in ClevelandThere was communication that went out about the shift but unfortunately it looks as though you did not receive anything due to the communication methods of our old subscription modelI speak for everyone at AP when I say that we value all of our fans (including you) and we absolutely value every last penny you spend to help support our brand I went ahead and checked in on your file and it looks like you had two issues remaining with a value substantially less than the $originally paid (since you've already received a majority of the two year [issue] subscription, less two issues)However, due to the fact that you are a loyal fan we are going to go ahead and send you our January & February issue to the address you suppliedWe also will be issuing a full refund for the amount you originally paid ($15.00)Included in the shipment will be information on our new membership programShould you like what you see - hopefully we can win you back :)Thanks again for your loyalty and have a wonderful weekend
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Greetings [redacted] --Our sincere apologies for the issue you encountered while trying to sign up for our subscription programIt looks like you were one of our members who signed up during a transition that took place towards the end of the yearUnfortunately, your information did not get rolled over into our new system thus resulting in the lack of communication and serviceIt is with that said that we will gladly issue a refund for the full amount to the address we have on fileAgain, our sincere apologies for the issue and we hope that you have a wonderful week
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Greetings *** -Our sincere apologies for the delay on your orderUnfortunately, one of the items you ordered was placed on back order by our supplier and our merchandise team was working on finding the itemsThe item arrived late last week and was shipping out this week - well in time for your May 15th, departureIt does seem as though a few of our representatives tried reaching out to inform you of the change but we received no response backFor future reference, e-mail is the best form of communication to our merchandise department and it does take 24-hours for a response as we operate on a west coast scheduleIn addition - as noted throughout our store, we produce all items purchased by hand, making our lead time for products 4-business days from orderWe are in the process of updating our system to be able to accommodate quicker production timesSince this actually took way to long, we are going to refund you the entire amount (including shipping) and I'm physically going to drop the product off at FedEx (shipping priority two-day) just to make sure you get it in time (we will update your order profile with the tracking)Be on the lookout for your refund the way you paidOn a side note - thank you so much for being a customer, we know you can easily find another brand to purchase from but seriously - thank you and sorryHope you have a wonderful weekend and good luck back at school!Regards - [redacted] (General Manager)
Greetings [redacted] *Let me first express our sincere apologies that this happened to youDuring the final quarter of 2017, AP transitioned our old subscription model (located in California) into a new membership program at our office in ClevelandThere was communication that went out about the shift but unfortunately it looks as though you did not receive anything due to the communication methods of our old subscription modelI speak for everyone at AP when I say that we value all of our fans (including you) and we absolutely value every last penny you spend to help support our brand I went ahead and checked in on your file and it looks like you had two issues remaining with a value substantially less than the $originally paid (since you've already received a majority of the two year [issue] subscription, less two issues)However, due to the fact that you are a loyal fan we are going to go ahead and send you our January & February issue to the address you suppliedWe also will be issuing a full refund for the amount you originally paid ($15.00)Included in the shipment will be information on our new membership programShould you like what you see - hopefully we can win you back :)Thanks again for your loyalty and have a wonderful weekend
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Greetings [redacted] --Our sincere apologies for the issue you encountered while trying to sign up for our subscription programIt looks like you were one of our members who signed up during a transition that took place towards the end of the yearUnfortunately, your information did not get rolled over into our new system thus resulting in the lack of communication and serviceIt is with that said that we will gladly issue a refund for the full amount to the address we have on fileAgain, our sincere apologies for the issue and we hope that you have a wonderful week
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Greetings *** -Our sincere apologies for the delay on your orderUnfortunately, one of the items you ordered was placed on back order by our supplier and our merchandise team was working on finding the itemsThe item arrived late last week and was shipping out this week - well in time for your May 15th, departureIt does seem as though a few of our representatives tried reaching out to inform you of the change but we received no response backFor future reference, e-mail is the best form of communication to our merchandise department and it does take 24-hours for a response as we operate on a west coast scheduleIn addition - as noted throughout our store, we produce all items purchased by hand, making our lead time for products 4-business days from orderWe are in the process of updating our system to be able to accommodate quicker production timesSince this actually took way to long, we are going to refund you the entire amount (including shipping) and I'm physically going to drop the product off at FedEx (shipping priority two-day) just to make sure you get it in time (we will update your order profile with the tracking)Be on the lookout for your refund the way you paidOn a side note - thank you so much for being a customer, we know you can easily find another brand to purchase from but seriously - thank you and sorryHope you have a wonderful weekend and good luck back at school!Regards - [redacted] (General Manager)