Zimbrick, Inc.

The information we have provided is accurate and correct.  We have no further comments!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Zimbrick did NOT respond to any of my concerns that I actually wrote about, FRAUD! They offered me wholesale for my vehicle, and they are not making good on the sale of a car that was fraud. I am asking for a FULL REFUND of entire purchase price because my wife and I bought this car with the understanding that this was a CPO car and paid multiple thousands more for it. Granted they did do all the warranty work, but they LIED and DEFRAUDED us by telling us it was a CPO car that was NOT CPO! If it was not a CPO car, then we would NOT have bought this truck. If Zimbrick did their due diligence, they would have noted that this car should never have been CPO. My wife and I had to spend $1300 on tires because the tires were so worn on a car Zimbrick claimed to have at least 50% tread life. Zimbrick LIED and DEFRAUDED the community by saying they were Revdex.com accredited when they were NOT! Again, they used this information to gain our trust and close a financial deal when they knew they were not a reputable company and compliant with Revdex.com. They defrauded us by telling us the car was CPO when it wasn't, and that they were Revdex.com accredited when they weren't. FRAUD. They took what I said out of context to use against us! I went to a different dealership, Bergstrom Chevy because it was much closer to my home since we moved. Bergstrom is a CHEVY dealership, Zimbrick is a GMC dealership. I was told that Bergstrom could not service my car anymore because I am driving a GMC and not a Chevy. Warranty clearly states that I must first go to a GMC dealership unless the car is not able to make it to a GMC dealership. It was not that they could not keep me happy or chose not to. it was that the contract says they could not.  I am still in good standings with Bergstrom Chevy of Middleton Wisconsin.Zimbrick feels that the "right" thing to do is to defraud us and lie, then try and not address the true issue. What they are doing is not the "right" thing! Offering us to buy back our car at wholesale at $34,000 is not what the car is worth. We have to go replace this vehicle with a new one that will cost us $40,000 or more. However, we would never have bought this truck in the first place if Zimbrick did not DEFRAUD us!! We want $45,444, the entire cost of this transaction to be paid to us! This does not account for the $1300 in tires we HAD to buy, the days off work I had to take off, the gas for all the days I had to go to the shop, and mileage put on the truck going to the shop consistently. I have documentation date stamped proving they claimed they were Revdex.com Accredited as well as the CPO paperwork proving this was not a CPO truck. 
Regards,
Greg [redacted]

Below you will find the email correspondence with Mr. [redacted]  Please read starting from the bottom up.  Thanks! 
Mr. [redacted] sent in a lead on 12/5 for a 2012 Hyundai Santa Fe.  The lead was
turned over to [redacted] who had sold a Nissan Xterra to Mr. [redacted]...

on
5/18/13.  [redacted] and Mr. [redacted] meet and looked at the Santa Fe and talked
purchase numbers on Saturday 12/6.  At approximately 10:30 Mr. [redacted]
left after not coming to terms with [redacted] or the sales manager [redacted].  [redacted] mentioned that the vehicle was still available for
sale.  Later Saturday, Mr. [redacted] and [redacted] talked on the phone for
approximately forty minutes discussing the vehicle, Mr. [redacted] trade in, and
financing options.  Mr. [redacted] still did not agree to purchase the Santa
Fe.  On Sunday Mr. [redacted] emailed both [redacted] and [redacted].  The email
exchange is listed below.
From: chuck [redacted]]
Sent: Sunday, December 07, 2014 11:31 AM
To: [redacted]
Cc: Fetters, [redacted]
Subject: 2012 Santa Fe
Hi [redacted]
I wanted to come in on Monday
and fill out the paper work to buy the 2012 Santa Fe after considering
everything we talked about I would like to do the 5yr w/a $297 payment and will
put money in my savings from my tax return and still put more in on my first
payment. I like the idea of a 5yr not 6yr. I wanted to know before I get this
that you can give me what I owe on the Xtera. I think we are just off a couple
hundred dollars apart from $7500 to $7800 and I know the Santa Fe was priced
well but I did not ask for anything off the sticker price and I think you could
maybe make some of the repairs cheaper or not even clean the overhead liner
because I did not even notice it when I bought it and was never done b4 I
bought it.  Please let me know we can make this work...[redacted]
 
From:[redacted]
Date:Mon, Dec 8, 2014 at 9:19 am
Subject:RE: 2012 Santa Fe
Morning [redacted]
 I'm
glad to hear you're ready to buy the Santa Fe. I spoke with [redacted] in between
meetings this morning about the trade value. If we had any more to give we
would've given it to you on Saturday. We came up more for you than we would
have someone else because you bought the Xterra from us. At this point we're
tapped out on our ability to come up further. Nonetheless, where the numbers
stand this is a great deal.  So, that I can make sure I'm available for
you, what time would you like to come in today to do paperwork?
Regards,
[redacted]
 
From: [redacted]
Sent: Monday, December 08, 2014 9:54 AM
To: Fetters, [redacted]
Subject: Re: RE: 2012 Santa Fe
 



Well I think then I want the difference
taken off the price. I don't think anyone else after 60 days will give you
full price. It is only a matter of a few hundred dollars to get this done and
I dont want to carry any debt from my extera over. I already checked and can
get 80k new tires for 657 not 800 and I can clean the liner myself. Let me
know if I am coming in after work to buy it.






 
After the above exchange, [redacted]
called Mr. [redacted] and stated that “I think I will get [redacted] to go another one
or two hundred dollars.”  Mr. [redacted] told [redacted] he would be in after work
around 4:30.  Mr. [redacted] arrived at the dealership on the afternoon of
12/8 at approximately 4:00.  When he arrived, [redacted] was with another guest
so [redacted] went to begin to do the paperwork.  At that time, Lewis
discovered that a sales consultant had written a purchase contract on the Santa
Fe and it was signed by a that customer at 3:52 PM. 
 
Mr. [redacted] had not signed a
purchase contract prior to the other customer coming in.  The other customer
signed a purchase contract on the Santa Fe that Mr. [redacted] was interested in
before Mr. [redacted] arrived.  [redacted] was not aware of this as he was with a
different guest when Mr. [redacted] arrived.  Both [redacted] and [redacted] attempted
to find an alternate vehicles for Mr. [redacted] once the vehicle he was interested
in was sold to a different customer.   Mr. [redacted] did not find an
alternate vehicle that he found acceptable with [redacted] or [redacted]. 
 
On 12/9 [redacted] was off, however
he received the following email from Mr. [redacted].
 
From: [redacted]
Sent: Tuesday, December 09, 2014 4:28 AM
To: [redacted]
Subject: 2012 Hyundai Santa Fe
 
I just wanted to let you know how disappointed I am the Santa Fe was
sold before I got there. I know you said legally you can not hold a car but I
was on my way to sign the paper work and the Santa Fe should not have been
shown at least until I got there. What a waste of time and gas this was for me.
There are no other Santa FE`s w/Navigation in all of you inventory but yet they
all have moon/sun roof`s contrary to what was said to me that almost seemed
like a bait and switch. I have a lot of co-workers family and friends who knew
about the purchase that I will be sure never to use Zimbrick and I will be sure
to post on-line my negative experience...[redacted]

Revdex.com:My wife and I are NOT satisfied with how Zimbrick dealt with the situation and their terrible attitudes. We felt that we should take the high road and take some money and never have to deal with the incompetency and lack of respect these people live by. Our lives are better off by never having to deal with them again, and telling telling our friends, family and community never to go there for anything. we are closing this case but feel that it was not settled to our satisfaction.
I have reviewed the response made by the business in reference to complaint ID [redacted]. 
Regards,
Greg [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I don't accept for this.  Please find the attached documents which has all email communications and my response to the Denise response.
Reply from [redacted]
email.
If you see the Motor Vehicle contract receipt
only body type is not given? I even did not see while signing the
document.  Just blindly believed her and signed
the documents.  When I showed her the
email she gave me a quote (email copied in page 2 in red color).  She told me I will check if the same car is
available.  She searched her inventory
and told it is available.  In the email
it says AWD.  That is why I was in assumption
it price given for AWD.  Otherwise why I
will pay 27k for 2 WD.  I even got AWD SV
with premium package one 27200$ in Ziagular Nissan please find the store details
below please cross check if you want.Zeigler Nissan Of
GurneeAddress: [redacted]Phone:(847) 265-1122 When I got a deal Rouge AWD with premium package for 27k
including on road.  How can one buy for
2WD for 27k?  I told her the same when
she gave quotation for 2WD.  I don’t see any problem in changing my opinion from one car to
other while investing huge amount for buying a car.  Yes agree I went for Altima to buy first and
changed my mind and decided to go for CR-v or Rouge or Rav4.  Its up to me to decide which I want to buy as
far as I know..  As far as I know not
only me look for different options every looks for multiple options and best prices
to buy.  For spending 100$ we are looking
best options so for spending 27K why I should not look for options I don’t understand.
Please refer to page 15 email from Denise also you can see below
I am pasting below:








to me



Good Morning,
 
I am sorry I was not in
the office on Saturday.
 
Your price with taxes and
license will be $25,733.59 if you want the premium package. This DOES NOT
include the zero percent it is financing with Nissan at their rate.
 
If you want to stay at or
below 25 than I will look into a SV WITHOUT a premium . 
ou let me know what your
choice is.
Thanks!
 
 
 
[redacted]
Sales and Leasing /Assistant Sales Manager
608-316-8932
[email protected]
 
APPOINTMENTS APPRECIATED
 
When I show her
the above email she told me I will check if that is still available.  On top it she added 700$ saying Nissan removed
discount and 500$ for % apr.  If she is adding
on top AWD 700+500$ how I will think or accept 2WD for that price I don’t understand.
 Not only this “I even got AWD SV with
premium package one 27200$ in Ziagular Nissan please find the store details
below please cross check if you want and if you think I am lyingZeigler
Nissan Of GurneeAddress: [redacted]Phone[redacted] *I don’t see any point fighting with the dealer for 150$ for
door
moldings from one month.  As there is price
difference more than 1500$  I was fighting
for my money.  My friend also bought Rouge SL with moonroof + Premium package +
taxes and plates for 31k.I even told her I will get the same car for at lease 1000$ for the
price I got to her, she did not replay and now saying she sold for lose which is
false statement.  Now also I am ready if she
is ok I will give her new car with same package for less 1000$ minimum of the amount
I Paid.I totally don’t accept with her statements from Denise.  Please go through attached document and help me to get the excess amount I paid.   Regards,[redacted]   **

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, this response was by the service department at Zimbrick and the satisfactory resolution was also done by the service department. I was given apologizes by two of the people within the service department, including the service manager who respectfully reached out to me to make sure everything was good and apologize.What I am disappointed in and what will keep me from purchasing another car at this specific Zimbrick is that the mistreatment was done by the Sales Department but the service department was the one to apologize and put care into resolving my issue. When you purchase a car and there are known issues with the vehicle, it is expected that if you're purchasing that vehicle by a well-known dealership that they would disclose said issues. AFTER I purchased the vehicle and complained about my car rolling back twice, my sales person admitted he knew about the problem with the emergency break. For those who don't drive a manual car, it is very important to have a working emergency break. He said it just needed to pulled tighter than most cars (the light came on when I pulled back and I did pull it back tightly), then why did he not disclose this before selling the car to me. Because he didn't disclose this information, my car almost rolled into traffic and crashed. Then when I brought this up to him he also insulted me by implying that I just didn't know how to use my car (his exact wording. So not only did he not disclose very important information to me before selling me the car, so at the very least I was aware of it and prepare, but he then insulted me. I then asked to speak to his manager and his manager did not seem to care that his employee spoke to me that way. When I ran into problems and wrote this complaint, I had already left a voicemail for the sales manager and he never once reached out to me and still hasn't to this day. When my sales person saw me in the service center, while my car was being repaired, he just turned the other way and ignored me. So yes, I am happy and appreciative of the service departments response, but I am appalled at how the sales department responded and because of this, I would not recommend going to Zimbrick West to buy a used car and will not be going back myself.
Regards,
[redacted]

We have no response!  The client purchased a car at another dealership.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Review: In June of 2012 I received a notice from Saturn indicating that my 2005 Saturn Ion with electric power steering was covered by an extended warranty due to a sudden loss of power steering at anytime while driving accompanied with a warning message of “PWR STR” being displayed in the Message Center. My Ion did start doing exactly what the letter said might happen. After discovering that Zimbrick of Madison was the authorized Saturn service center in my area I did not make an appointment for almost a year. Why? I previously had a very distasteful experience at Zimbrick and did not want to go back. I finally grew weary of the power steering going out and I made an appointment to have the warranty work performed. Shortly after making the appointment the ignition started to have issues with the security feature and the vehicle would not start when it was cold outside. When I brought the vehicle in for the warranty service on 12-19-2013 I requested a quote to repair the challenge with the ignition while they were performing the warranty work on the power steering. They did and it came out to about $270 for the ignition repair. I agreed to it and they performed the repair on the ignition while they were performing the warranty work. Everything seemed well and I went away that day having had a good experience. Unfortunately I was called back the following week and told that my vehicle was not covered by the warranty because it had a salvage title. I knew it had salvage title but the warranty work not being covered for this reason was unknown to me until after the work was done. I indicated to the person calling that I was quite upset about what I believed and still believe is an oversight by the service personnel at Zimbrick. As of today I have now received the same bill twice from Zimbrick for the amount of $131.40. It just has a document number of 216076 and no description. I have document number 216076 and it is for the amount of $269.33 of which was paid on 12-18-2013. If this warranty did not extend to my vehicle they failed to notify me before doing the work. They sent me home with an invoice saying the work was paid for. The most confusing part is how can an ignition part that cost $63.20 and the labor to install it be $207.00 and yet they say it only cost $131.40 for to repair and electric power steering system of which I believe require changing the entire assembly.Desired Settlement: My desire is very simple I want Zimbrick to drop all charges and to extend a written apology for their oversight.

Business

Response:

RE: [redacted]

2005 Saturn ION

Repair Order #[redacted]

Used Imports:

Never again will I buy from there. They sold me a car with a 5month 5000 mile warranty. When issues arise they refuse to fix items specifically outlined in their written warranty. They want it claimed under my extended warranty I paid for. Point blank the Service Manager is terrible about getting back to you. Sales manager is cheap and wants to commit insurance fraud instead of standing behind warranty they gave me. They have had my car 30/36 days owned and still not fixed. I have to call them, they wont update me. F- rating

I went to Zimbrick East Madison's High Crossing location for a used vehicle. I asked the salesperson if Zimbrick would pay off my current loan w/my credit union & take my vehicle as a trade. He said yes to both. With such an excellent offer I decided to purchase a new 2013 Rogue. I traded my vehicle & they paid my loan off. After a few days & reviewing my contract what they paid to my credit union was added back onto my contract so I'm paying Zimbrick back for them paying off my loan. So now I'm actually paying off the previous loan-and with a higher interest rate. Also the salesperson said the vehicle I was purchasing was AWD which is what I needed. It turned out it is FWD instead. When I called and spoke to the salesperson he directed me to their financial agent and in turn to their new car manager. "There must have been miscommunication between you and ----(salesperson)". I know what I asked for and needed and I did not receive. They say they are willing to work with you but they have not. I originally went to that dealership just to see what they had hoping my experience would be good and honest even though someone I knew did not have a good experience with them.

Review: This complaint is in regards to my 2004 Pontiac Vibe. In 2008 it was part of a recall to replace the driver and front passenger door glass bolts. It was to prevent the window from coming off the regulator and shattering. I had the recall completed on 8/28/2008. On July 27, 2014, I was rolling down the driver side window when it came off the regulator and proceeded to shatter. I was covered in pieces of broken glass and luckily only sustained a few minor cuts to my legs. I was fortunate to of had the car in park when it happened, or else I could of caused an accident. After several calls to GM customer service and Zimbrick Auto, I was told that the reason for the window shattering was due to a worn window regulator and had nothing to do with the recall in 2008. I would of thought that the repairs during the recall would of prevented this from happening.Desired Settlement: I'm asking that Zimbick Auto compensate me for the window replacement in the amount of 193.92 and I will pay to have the regulator replaced. I realize that the car is getting older but didn't anticipate the window shattering during normal usage.

Business

Response:

Customer’s window shattered due to a failed window regulator, and notdue to the campaign preformed previously.

When the window regulator failed, the window tipped into the door off track, customer tried to roll the window up and the window glass shattered.

Notes from the service consultant involved:

· The regulator started to fail and it tipped in the door when rolling down. He tried to straighten out and roll up at the same time when it shattered. Worn out regulator that he let go too far beyond repair.

My wife and I went in to purchase a vehicle. We liked it and signed a purchase contract. It was Saturday, so the contract was based upon our acceptance of financial terms which they were going to get on Monday when the banks reopened.
We waited all day Monday, no call. Finally I called and was told they were working on it. Two days passed, no call, so I stopped in and was told the same thing.
Today, Friday, I called with approved financing but to my surprise they had already sold the car.
It is so disrespectful and poor business practice to treat customers like this. They didn't care about contracts or customers, just the bottom line.
I am obviously taking my money and going to a different dealership to purchase a vehicle. I will never buy from them again, and I beg that you not do it either. Why set yourself up to be treated this way?
This is the first time I have seen car dealerships for what they really are and why they get such a bad rap in general.
Definitely avoid this place.

Review: on 9/24/15 I contacted zimbrick eastside in reguards to a starting issue I was having with my 2002 buick regal ls after several attempts to resolve the issue myself. I spoke with service advisor jeff fountain and explained what the vehicle problem was and had it towed to zimbrick eastside on 9/25/15. on 9/28/15 I received a return phone call from mr. fountain on advising me that the starting issue was a result of a damaged flex plate and to repair and replace it would be $2,050 and the problem would be fixed. having done repairs to my own vehicles for a period of about 40 years, I told jeff that I did not believe that was the problem and I declined any further repair or diagnosis be done on the vehicle.I paid $173.98 for a voltage drop test,for the car to run for 30 minutes,and to replace two connections to the alternator plug wires that in my opinion were good connections. after some research through internet websites, the problem with the starting issue was an ignition starter switch which has nothing to do with the $2,050 flex plate repair that mr. fountain told me would fix the problem.on or about 10/5/15 I voiced my concerns to another service advisor at zimbrick eastside,not only about the $173.98 for the amount of work done to the vehicle,but also about the $2,050 repair(had I agreed to the recommendations)that would not have solved the vehicles starting issue, and asked that zimbrick credit back a portion of money to my account.the ignition starter switch that was found to be the entire starting issue was a $70.00 part.the problem I have with zimbricks misdiagnosis is that had I agreed to the $2,050 repair,and they found that the vehicle was still presenting the same starting issue,how did they plan on telling me that the $2,050 flex plate repair was not the cause of the starting issue,or would they have told me.can you help me with this issue and also possibly help others that may encounter a similar situation. thankyouDesired Settlement: credit back to my checking account a minimum of $100.00

Business

Response:

Customer authorized $300.00 for diagnosis. It will eventually need a flexplate as there are teeth missing.

Let me know what else you need.

Thanks!

Review: I purchased a new 2015 Honda CRV from this dealer in December of 2014. At around 2-3 thousand miles the vehicle developed a vibration when stopped at traffic lights and stop signs. I scheduled an appointment and when I arrived they did not look at my car, but told me "American Honda" is aware and their engineers are reviewing the issue and will contact me when they have a resolution. I've never been contacted. I've called American Honda twice and inquired, both times getting a case number and they still just say their engineers are reviewing the issue. It is almost a year since I've bought the care and nothing is being done to address my complaint about this annoying vibration I feel every day I drive the car. I would like a brand new CRV that does not vibrate and then Honda can give my CRV to their engineers to enjoy.Desired Settlement: Fix my car so the vibration is gone or provide me with brand new 2015 CRV identical to mine that will not develop the same problem.

Business

Response:

As per American Honda please see the information below:

TO: All Honda Sales, Service, and Parts Managers FROM: Parts and Service Division RE: Posting of Revised Service Bulletin 15-046, Vibration While Driving and/or Stopped in Gear On November 4, we are posting on SIS revised Service Bulletin 15-046, Vibration While Driving and/or Stopped in Gear. This bulletin now includes complete repair information for customers with a concern of intermittent vibration felt through the driver’s seat. See the revised bulletin for details.

Customer should make an appointment with Zimbrick Honda to have the service bulletin completed.

Thank you!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Customer service was lousy. The salesman lied to me and said the light would go off after a few miles but it didn't. And he told me there was just a little rust on the brakes. But after I drove it for a day the grinding got really bad.I had to call 10 time and left messages for a bunch of different people just to get someone to respond. Then when I brought it in after I made an appointment to check the tire pressure light and the brake grinding and then they told me they didn't have time for me even though I called and made an appointment. The service person I talked to was very rude.And then I finally talked to a manager after leaving 5 more messages but the only one that would respond was for the new car lot. So he had another manager call me 2 hours later. And then they finally set up an appointment. And when it was done we had agreed that it was going to be filled up when I got it back and of course it wasn't so I had to wait for a manager and then had to wait while they filled it up. The night after I got it back the cruise stopped working but I guess I'm just going to have to live with it cause I don't want to deal with them anymore.Desired Settlement: I doubt that they are gonna change anything I just wanna try to help other people from getting as screwed over as I did by Zimbrick

Business

Response:

The vehicle purchased by [redacted] was a 2009 Chevy Silverado with 111,860 miles on it. Zimbrick Reconditioning costs on this vehicle to set it up for sale was $3,523 in parts and labor. We also completed a detail and PDR process on the vehicle. The vehicle was purchased by [redacted] and he took delivery on Feb 29th. The buyer’s guide stated AS-IS no warranty. Signed off by purchaser. At time of delivery the tire light was on. The salesperson told the client if the light did not go off in the first day of driving to call and we would schedule it in to be reset at no cost to customer. On 3/2 the client tried to contact salesperson once without a voicemail. It was the salesperson’s scheduled day off . Service department scheduled an appt at 5pm to drop off the truck for us to work on the following day. He also wanted us to look at a noise from the brakes. (Rear brake pads and drums were replaced during reconditioning) Promise date in our records was on 3/3. Customer was early for his appt at 5pm. He was then disgruntled because we did not work on his truck immediately. As previously stated we were going to return truck by promise date of 3/3. Customer called the GM of the company on 3/3/16 at 9:40 am. Customer stated he was not happy with his experience and was lied to by the salesperson. The sales manager contacted the customer and talked to him about his issues. We said we would talk to service and immediately reach out to him to schedule a 2nd appt to drop off his vehicle to correct the tire light and brake concern. We promised to get him a service loaner and fill gas tank at no cost to customer. Dealership paid to fix a brake caliper that was misaligned. Dealership cleaned a bead on left rear tire. Dealership also goodwill a rattle under dash by replacing a knee bolster. Service Porter was at the gas pump when customer arrived and was disgruntled he had to wait. Please allow us to help with questions.

Consumer

Response:

Review: I was charged more than I should have been and there are inconsistencies in the pricing of my car at the time of purchase. I was forced to give $2600 out of pocket for my vehicle and other charges were added and not explained to me. On the DMV form for registration my amount for the vehicle is $23,431.75. On my purchase contract the amount is $21,719.50 a difference of $1,712.25. This amount is what I believe to be pocketed by my sales person. On my finance contract the amount is $22,218.50. Zimbrick owes me back in cash $1712.25 due to the improper amounts being put on my paperwork.Desired Settlement: Zimbrick needs to pay me $1,712.25.

Business

Response:

The information we have provided is accurate and correct. We have no further comments!

Consumer

Response:

Review: After I purchased the vehicle I noticed the steering wheel was out of alignment, the power steering was vibrating the steering wheel when making tight turns out of a parking spot and the rpms stuttered when mildly accelerating. I brought it back to them and they told me the steering wheel vibration was "normal", which it isn't as I was told by two mechanics (one of them being an Audi mechanic and the other a Certified Volvo Master Technician). They told me the transmission was an adaptive transmission and that it would take some time to get used to my driving. Given it is an adaptive transmission I thought they would have reset it so it would adapt quicker, but they didn't. For the steering wheel being out of alignment they told me they straightened out the steering wheel and gave it a new alignment. However, when I got the car back, the steering wheel was still out of alignment and I still am having all the same issues as I did before I took it into service.Desired Settlement: I would like the car to be fully repaired. I would like my steering wheel to be aligned properly and the power steering issue fixed. The transmission I understand and it is now starting to adapt, however for good customer service I expected them to simply reset it for me.

Business

Response:

We will contact the owner and invite them back into our service department to address their concerns.

Thank you!

Review: Letters were mailed on our behalf to Zimbrick Honda on 4/2/2013 and 5/28/2013 regarding this problem but there was no response. My husband and I bought a 2002 Honda Odyssey from Zimbrick Honda on September 5, 2009. At the time of purchase, there was no disclosure regarding recalls. In February 2013, the transmission light came on and the vehicle started stalling. Diagnostic tests on the vehicle by Zimbrick Honda indicated that the transmission was faulty and the estimated cost to repair was $5000. After researching into the transmission for 2002 Honda Odysseys, I discovered that the vehicle was subject to a transmission recall by the manufacturer in 2004. Since we purchased the vehicle from Zimbrick Honda we requested service records indicating that the transmission recall on this vehicle was taken care of. We were told this was proprietary information and cannot be shared. I think the conduct of Zimbrick Honda constitutes false, misleading and deceptive acts and practices in violation of the Wisconsin Consumer Act, Wisconsin Chapter 421 et. al. Specifically, they failed to disclose that the original transmission had been subject to a recall and whether or not it was ever repaired.Desired Settlement: Full replacement of the transmission. We'd be happy to pay 10% of the $5000 cost as gesture of good faith. Normally we are very happy with Zimbrick and the Honda brand.

Business

Response:

In January 2013 the client was offered a good will dollar amount of $1,226.75 for this repair. Customer is responsible for the balance of $3,680.25 plus tax to repair his vehicle.

The client was expecting American Honda to take care of the entire bill.

At the time, his 2002 Honda Odyssey had 112,500 miles on it.

Thanks!