[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This matter has been resolvedThe owner of the product sent me a full refund Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]No the business has not responded other than the initial excuse that my door was hit in the same place I would be happy if they would just repair the door or give me back my money Regards, [redacted] ***
I have spoken to [redacted] and we are fixing the problemWe reimbursed her for a tow bill and are addressing her concern for no charge.Thank you,Matt C [redacted] General ManagerZimmer Chrysler
RE: [redacted] Dear Mr [redacted] ,We are in receipt of the above mentioned complaint and please excuse the delay in our responseMrMatt C [redacted] has left our employ and we found this unanswered document after his departure.The issue with this customer is that it was necessary to deal with a third-party warranty companyAs with some aftermarket warranty Companies, they will only approve work that they deem necessary and are never involved in the ultimate diagnosis and certainly never in the actual repairsThis vehicle, with 98,000+ miles, needed what it took from our company to repair, and warranty such repair in the immediate and somewhat long term future.As with most Aftermarket warranty Companies, to curtail their expenses, they short the repair shop and the customeras much as they can to reduce their ultimate coverage and costs.trust at this time, the vehicle is performing to the customers' expectations, or we would have had more complaints and correspondenceOur highly-trained technicians certainly desire to fix it right and we except the remaining liabilities.Please list myself as your agencies contact for future correspondence.Paul C [redacted] , GMZimmer Chrysler Dodge Jeep RamBurlington Pike a Florence, Kentucky a Phone [redacted] o Fax [redacted] ***
The issues with vehicle are manufactures defects and they will be covered under the manufactures warranty at no cost to the customerZimmer Motors will pay for the dent removal and as a goodwill gesture we will give her a in store credit to use for whatever she likes.Thank you, [redacted] General ManagerZimmer Chrysler, Dodge, Jeep and Ram [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]My complaint only relates to issues that existed at the time of purchase of which [redacted] had to be aware but did not inform us or repair We agreed on a sales price based on our knowledge and acceptance that there was:Marred upholsteryDents in the front fender flareScratches on the hoodScrape on the rear fenderDamage on the rear of the roofDent on the tailgateCorrosion on the spareA trim piece was missing As part of the negotiation, we asked that a $trim piece be replaced They ordered and sent it only after we followed up on its late delivery We installed it.This was “as is” from my perspective They were all I knew about My complaint did not include these items It was restricted to the items that needed repair or replace at the time of purchase that [redacted] had to know about but did not tell me If that practice is acceptable from a dealership, one should never pay a premium to buy from a reputable dealer rather than from a private seller since I am responsible for discovering all existing problems.After we purchased the vehicle additional problems came to our attention:Malfunction of the catalytic converterMalfunction of the fuel delivery systemThese issues arose a couple of weeks after purchase But I did not include them in my complaint because I thought [redacted] might very well not have been aware of them I take issue with the assertion that I requested that items be repaired There was only 1, the trim piece listed above After the first test drive, we smelled an overheated caliper and pointed it out to the sales person [redacted] , recognized the problem and proceeded to replace the caliper I did not request it at all, much less as a condition for purchasing the vehicle We were not in negotiations to purchase the vehicle at the time and I certainly did not offer to purchase if the repair was made I am not even sure that we indicated to [redacted] at the time that we would return for a second test drive [redacted] must have decided on their own to make the repair because it was an obvious problem that would dissuade any potential buyer from buying the vehicle However, when we did return for a second test drive, the repair had be made.I think my initial complaint, as stated is fair, not attributing responsibility to [redacted] for items of which I was aware or of which [redacted] may not have been aware at the time of purchase.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have taken my vehicle to Zimmer to let them repair the defect which should not have been sold to me without showing me this issue of the brand new vehicleI Am and have been very stressed worrying about having to have my vehicle in the shopIt should not of been sold to me as a $perfect vehicle if it by no means wasn't Regards, Teresa Pollitt
I have spoke with the collision manager, Rich Zimmer, he has inspected the vehicle and determined that this is a new door ding very close to the one that was repaired. You can see that there is a rough... edge to the paint chip and it did not fall off the original repair. The car was repaired correctly.Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]That does not resolve the problemI'm not interested in trying to be paid to drop the complaint Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This matter has been resolvedThe owner of the product sent me a full refund Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]No the business has not responded other than the initial excuse that my door was hit in the same place I would be happy if they would just repair the door or give me back my money Regards, [redacted] ***
I have spoken to [redacted] and we are fixing the problemWe reimbursed her for a tow bill and are addressing her concern for no charge.Thank you,Matt C [redacted] General ManagerZimmer Chrysler
RE: [redacted] Dear Mr [redacted] ,We are in receipt of the above mentioned complaint and please excuse the delay in our responseMrMatt C [redacted] has left our employ and we found this unanswered document after his departure.The issue with this customer is that it was necessary to deal with a third-party warranty companyAs with some aftermarket warranty Companies, they will only approve work that they deem necessary and are never involved in the ultimate diagnosis and certainly never in the actual repairsThis vehicle, with 98,000+ miles, needed what it took from our company to repair, and warranty such repair in the immediate and somewhat long term future.As with most Aftermarket warranty Companies, to curtail their expenses, they short the repair shop and the customeras much as they can to reduce their ultimate coverage and costs.trust at this time, the vehicle is performing to the customers' expectations, or we would have had more complaints and correspondenceOur highly-trained technicians certainly desire to fix it right and we except the remaining liabilities.Please list myself as your agencies contact for future correspondence.Paul C [redacted] , GMZimmer Chrysler Dodge Jeep RamBurlington Pike a Florence, Kentucky a Phone [redacted] o Fax [redacted] ***
The dealership will pay for the labor if she buys the part
The issues with vehicle are manufactures defects and they will be covered under the manufactures warranty at no cost to the customerZimmer Motors will pay for the dent removal and as a goodwill gesture we will give her a in store credit to use for whatever she likes.Thank you, [redacted] General ManagerZimmer Chrysler, Dodge, Jeep and Ram [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]My complaint only relates to issues that existed at the time of purchase of which [redacted] had to be aware but did not inform us or repair We agreed on a sales price based on our knowledge and acceptance that there was:Marred upholsteryDents in the front fender flareScratches on the hoodScrape on the rear fenderDamage on the rear of the roofDent on the tailgateCorrosion on the spareA trim piece was missing As part of the negotiation, we asked that a $trim piece be replaced They ordered and sent it only after we followed up on its late delivery We installed it.This was “as is” from my perspective They were all I knew about My complaint did not include these items It was restricted to the items that needed repair or replace at the time of purchase that [redacted] had to know about but did not tell me If that practice is acceptable from a dealership, one should never pay a premium to buy from a reputable dealer rather than from a private seller since I am responsible for discovering all existing problems.After we purchased the vehicle additional problems came to our attention:Malfunction of the catalytic converterMalfunction of the fuel delivery systemThese issues arose a couple of weeks after purchase But I did not include them in my complaint because I thought [redacted] might very well not have been aware of them I take issue with the assertion that I requested that items be repaired There was only 1, the trim piece listed above After the first test drive, we smelled an overheated caliper and pointed it out to the sales person [redacted] , recognized the problem and proceeded to replace the caliper I did not request it at all, much less as a condition for purchasing the vehicle We were not in negotiations to purchase the vehicle at the time and I certainly did not offer to purchase if the repair was made I am not even sure that we indicated to [redacted] at the time that we would return for a second test drive [redacted] must have decided on their own to make the repair because it was an obvious problem that would dissuade any potential buyer from buying the vehicle However, when we did return for a second test drive, the repair had be made.I think my initial complaint, as stated is fair, not attributing responsibility to [redacted] for items of which I was aware or of which [redacted] may not have been aware at the time of purchase.Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have taken my vehicle to Zimmer to let them repair the defect which should not have been sold to me without showing me this issue of the brand new vehicleI Am and have been very stressed worrying about having to have my vehicle in the shopIt should not of been sold to me as a $perfect vehicle if it by no means wasn't Regards, Teresa Pollitt
I have spoke with the collision manager, Rich Zimmer, he has inspected the vehicle and determined that this is a new door ding very close to the one that was repaired. You can see that there is a rough... edge to the paint chip and it did not fall off the original repair. The car was repaired correctly.Thank you, [redacted]
***I apologize for our delay in fixing this issueI will have this resolved today.Thank you, [redacted] General ManagerZimmer Motors513-708-
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]That does not resolve the problemI'm not interested in trying to be paid to drop the complaint Regards, [redacted]