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Zimmerman's Roofing, LLC

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Reviews Zimmerman's Roofing, LLC

Zimmerman's Roofing, LLC Reviews (10)

Roof was completed by Zimmerman's Roofing LLC on June 18, Homeowner had a moisture issue in the house Homeowner claims we took an HVAC contractor with us because it seemed that it was a condensation issueThe HVAC contractor was in agreement and instructed the homeowner to turn off a gas heating unit to see if it would improve the issue(This was all said but the homeowner, we have no record of this in our systemTom the employee mentioned is no longer with our company) The homeowner never notified Zimmerman's Roofing that the issue did or did not fix the problemSo we assumed his issue was resolvedAs of we have just got notification from the Revdex.com on behalf of the homeowner stating he wanted his money backIn the complaint the homeowner stated that he sent a certified letter to us which we at Zimmerman's Roofing never received and homeowner stated he never received confirmation that the letter was receivedAndrew Z [redacted] talked to the homeowner on and offered to come out immediately with a technician to look at the work and only at that point the homeowner notified him that he had the roof replaced in by another roofer

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? I have printed the attached .pdf file from MrZimmerman.? He asked me to sign and return it, which I am in the process of doing.? Regards, [redacted]

The roof at this residence was installed in September We have no record of a warranty claim for this roof or of any damageWe track all warranty claims as well as all time and material used to correct the claimWe have no time cards or records of anyone visiting the home to address the
warranty claimThe damage is reported by the homeowner to have occurred back in October of The homeowner only recently notified us of interior damageWe received their call in early December We responded by sending someone to the home to review that damageUnfortunately, there is no evidence that this damage was caused by our workmanshipWhile the work that was performed to the roof is under warranty we are unable to cover the interior damage in this one occurrence.Our warranty includes a Year No Leak GuaranteeAttached are copies of the warranty and what it covers.Item #on page #states,"The contractor is not liable for consequential damages to the building or contents resulting from any defects in said roof or composition flashing." While we are not obligated to cover any damage inside the home, we have in the past worked with home owners to repair damage to interior drywall if caused by our workIn this case we were unable to find that our work caused the damage especially given the time that has lapsed from when the damage is reported to have occurred (2+ years)

Zimmerman's Roofing was called to the *** home on 6/20/We inspected the leaking areas of the roof and provided repair options and pricing to the homeownerThe leaks were coming from different areas of the roofSee attached proposalThe homeowner elected to take only one of the options
presented to repair his roofWe installed a new rubber roof on the back section of the homeThe installation was completed on 8/25/We have been out multiple times to inspect the area of the roof we have installedThe roof is performing wellWe believe the leak is coming from the other areas of the roof we identified in our initial visitHowever, the homeowner did not elect to move forward with the repair work proposed in this area. ***'s complaint is that Zimmerman's Roofing misdiagnosed the leak and repaired the rubber roof on the back section of his homeOur diagnosis of the leak on 6/20/included multiple areas of repair to fix the leak and Mr*** elected to move forward with only one repairThe balance of the areas identified in the diagnosis have yet to be repairedSee attached proposal from 6/20/*** also claims that Zimmerman's Roofing has not been out to inspect the roof since the installationThe repair performed comes with a warranty so Zimmerman's Roofing has sent Service Technician to the home since the install date of 8/25/Each time the leak was identified as coming from sections of the roof we did not repairThe complaint also states that we did not send a masonZimmerman's Roofing does not perform masonry workWe did however provide Mr*** with contact info of a mason so he could contact them directly. We are currently scheduled to return to the home on 10/11/at 3:to meet with the homeownerThe purpose is the gain access to the home to identify where the water is entering and then provide options to the homeowner to repair. Zimmerman's Roofing feels this complaint was filed incorrectly and prematurely as we continue to work with the homeownerZimmerman's Roofing has provided multiple options to repair the roof and if not taken we cannot be responsible for leaks in areas of the roof we did not repair

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have printed the attached .pdf file from MrZimmerman. He asked me to sign and return it, which I am in the process of doing.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have printed the attached .pdf file from MrZimmerman. He asked me to sign and return it, which I am in the process of doing.
Regards,
*** ***

The roof at this residence was installed in September We have no record of a warranty claim for this roof or of any damageWe track all warranty claims as well as all time and material used to correct the claimWe have no time cards or records of anyone visiting the home to address the
warranty claimThe damage is reported by the homeowner to have occurred back in October of The homeowner only recently notified us of interior damageWe received their call in early December We responded by sending someone to the home to review that damageUnfortunately, there is no evidence that this damage was caused by our workmanshipWhile the work that was performed to the roof is under warranty we are unable to cover the interior damage in this one occurrence.Our warranty includes a Year No Leak GuaranteeAttached are copies of the warranty and what it covers.Item #on page #states,"The contractor is not liable for consequential damages to the building or contents resulting from any defects in said roof or composition flashing." While we are not obligated to cover any damage inside the home, we have in the past worked with home owners to repair damage to interior drywall if caused by our workIn this case we were unable to find that our work caused the damage especially given the time that has lapsed from when the damage is reported to have occurred (2+ years)

Zimmerman's Roofing was called to the *** home on 6/20/We inspected the leaking areas of the roof and provided repair options and pricing to the homeownerThe leaks were coming from different areas of the roofSee attached proposalThe homeowner elected to take only one of the options
presented to repair his roofWe installed a new rubber roof on the back section of the homeThe installation was completed on 8/25/We have been out multiple times to inspect the area of the roof we have installedThe roof is performing wellWe believe the leak is coming from the other areas of the roof we identified in our initial visitHowever, the homeowner did not elect to move forward with the repair work proposed in this area. ***'s complaint is that Zimmerman's Roofing misdiagnosed the leak and repaired the rubber roof on the back section of his homeOur diagnosis of the leak on 6/20/included multiple areas of repair to fix the leak and Mr*** elected to move forward with only one repairThe balance of the areas identified in the diagnosis have yet to be repairedSee attached proposal from 6/20/*** also claims that Zimmerman's Roofing has not been out to inspect the roof since the installationThe repair performed comes with a warranty so Zimmerman's Roofing has sent Service Technician to the home since the install date of 8/25/Each time the leak was identified as coming from sections of the roof we did not repairThe complaint also states that we did not send a masonZimmerman's Roofing does not perform masonry workWe did however provide Mr*** with contact info of a mason so he could contact them directly. We are currently scheduled to return to the home on 10/11/at 3:to meet with the homeownerThe purpose is the gain access to the home to identify where the water is entering and then provide options to the homeowner to repair. Zimmerman's Roofing feels this complaint was filed incorrectly and prematurely as we continue to work with the homeownerZimmerman's Roofing has provided multiple options to repair the roof and if not taken we cannot be responsible for leaks in areas of the roof we did not repair.

Roof was completed by Zimmerman's Roofing LLC on June 18, Homeowner had a moisture issue in the house Homeowner claims we took an HVAC contractor with us because it seemed that it was a condensation issueThe HVAC contractor was in agreement and instructed the homeowner to turn off a gas
heating unit to see if it would improve the issue(This was all said but the homeowner, we have no record of this in our systemTom the employee mentioned is no longer with our company) The homeowner never notified Zimmerman's Roofing that the issue did or did not fix the problemSo we assumed his issue was resolvedAs of we have just got notification from the Revdex.com on behalf of the homeowner stating he wanted his money backIn the complaint the homeowner stated that he sent a certified letter to us which we at Zimmerman's Roofing never received and homeowner stated he never received confirmation that the letter was receivedAndrew Z*** talked to the homeowner on and offered to come out immediately with a technician to look at the work and only at that point the homeowner notified him that he had the roof replaced in by another roofer

Roof was completed by Zimmerman's Roofing LLC on June 18, Homeowner had a moisture issue in the house Homeowner claims we took an HVAC contractor with us because it seemed that it was a condensation issueThe HVAC contractor was in agreement and instructed the homeowner to turn off a gas
heating unit to see if it would improve the issue(This was all said but the homeowner, we have no record of this in our systemTom the employee mentioned is no longer with our company) The homeowner never notified Zimmerman's Roofing that the issue did or did not fix the problemSo we assumed his issue was resolvedAs of we have just got notification from the Revdex.com on behalf of the homeowner stating he wanted his money backIn the complaint the homeowner stated that he sent a certified letter to us which we at Zimmerman's Roofing never received and homeowner stated he never received confirmation that the letter was receivedAndrew Z*** talked to the homeowner on and offered to come out immediately with a technician to look at the work and only at that point the homeowner notified him that he had the roof replaced in by another roofer.

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Address: 325 W Main St Ste B, New Holland, Pennsylvania, United States, 17557-1285

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