Zimmermans Slate Roofing Specialists, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Fred made it clear, up front, that my insurance company paid for the roofNot sure why this matters I contracted for a slate roof and I expect the same quality and workmanship regardless of whom is payingFred is correct in that I did contract with them to install a new roof They were not contracted to re-use existing flashing, which is what they did Only after I pointed this out did they add new flashing I say "add" because I am not sure if the old flashing was removed or simply covered over by new flashingI admit that I know little about slate roofing However, upon my own personal inspection of their work, I noted gaps in caulking (or no caulking at all) and 1" gaps at the seams above the dormer windows To borrow Fred's words, I believe "any slate specialist" would know that this is not acceptable Where was the workmanship and taking pride in a job well done? Had I not climbed a two-story ladder myself, I would not have been aware of this What else is there that I am not aware of? · Fred did come onsite to correct these issues Then again, why was the work not performed correctly in the first place? Worse yet, why did the customer have to point this out? · Fred indicates that slates are fragile I agree Fred was contracted to install a ridge vent When the vent was installed I had questions as to whether it was installed correctly I contacted the manufacturer of the ridge vent regarding installation and relayed the same installation information to Fred This caused a second visit to the ridge vent, which runs the length of the main roof; climbing on the new - fragile - slate roof, removing existing slates, adding a waterproof membrane and relaying the existing slates a second time (Per the manufacturer, the ridge vent material is not to be exposed to the elements.) Both installations they used butt joints - not the manufacturer's recommended overlap, which is typical with slate roofs In fact, some of these butt joints have obvious gaps between them Over time I can expect the waterproof membrane to fail and cause premature deterioration of the ridge vent material · Has this additional roof access and subsequent re-work caused the failures that I am now witnessing? · Fred is incorrect about me knowing of their vacation I was not aware, otherwise I would not have tried to contact them during that time frame All I knew is that they wanted to complete my job because they had a three month job lined up with a college Furthermore, their answering machine did not indicate that they were away nor did their email via an Out of Office message.Regards, [redacted] ***

A 50% deposit was paid in the amount of $with check number [redacted] on December 10, for roofing services at our New Cumberland home We were contacted on January by a representative of Zimmerman Slate Roofing to confirm that their roofing repairman would be out on January 21, complete the work No one showed up on January 21, and we have not been able to contact Zimmerman Slate Roofing since that time All telephone calls go to an answering machine messages multiple messages have been to left to contact us

On 4/6/15, I contracted with Zimmerman Slate Roofing to install a new slate roof that had been damaged by a hail storm in May of Their website mentions "Don't settle for poor workmanship", "Let our experience work for you", "All phone calls answered or returned promptly" and "With over years experience in the slate roofing industry, we have the knowledge and experience to keep your home, church or business in a watertight, leak-free condition." I have not received what is being advertised Issues include but not limited to using old flashing and not replacing with new, a leaking side porch roof, and 1/4" and 1/2" gaps where caulking was to be applied This information was provided to them on 6/12/15, including pictures Numerous emails and calls had gone unanswered for two weeks It was not until almost July that I finally heard from them Fast forward to 10/29/and my side porch roof still leaks; pictures of the same provided to them Now, fast forward to Fe

A 50% deposit was paid in the amount of $with check number *** on December 10, for roofing
services at our New Cumberland home We were contacted on January by a representative of Zimmerman Slate Roofing to confirm that their roofing repairman would be out on January 21, complete the work No one showed up on January 21, and we have not been able to contact Zimmerman Slate Roofing since that time All telephone calls go to an answering machine messages multiple messages have been to left to contact us

On 4/6/15, I contracted with Zimmerman Slate Roofing to install a new slate roof that had been damaged by a hail storm in May of Their website mentions "Don't settle for poor workmanship", "Let our experience work for you", "All phone calls answered or returned promptly" and "With over years experience in the slate roofing industry, we have the knowledge and experience to keep your home, church or business in a watertight, leak-free condition." I have not received what is being advertised
Issues include but not limited to using old flashing and not replacing with new, a leaking side porch roof, and 1/4" and 1/2" gaps where caulking was to be applied This information was provided to them on 6/12/15, including pictures
Numerous emails and calls had gone unanswered for two weeks It was not until almost July that I finally heard from them
Fast forward to 10/29/and my side porch roof still leaks; pictures of the same provided to them
Now, fast forward to Fe

*** ***, I had been out for a family emergency So I apologize that I did not get your message I did just leave a voicemail for you that we will be out on Monday 3/21/to take care of your project When we were coming to do the project in January and the blizzard
occurred Once again, I apoligze for the miscommunication however we will be out on Monday to get this project taken care of.Thank you and have a wonderful day!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: Fred made it clear, up front, that my insurance company paid for the roof. Not sure why this matters.  I contracted for a slate roof and I expect the same quality and workmanship regardless of whom is paying. Fred is correct in that I did contract with them to install a new roof.  They were not contracted to re-use existing flashing, which is what they did.  Only after I pointed this out did they add new flashing.  I say "add" because I am not sure if the old flashing was removed or simply covered over by new flashing. I admit that I know little about slate roofing.  However, upon my own personal inspection of their work, I noted gaps in caulking (or no caulking at all) and 1" gaps at the seams above the dormer windows.  To borrow Fred's words, I believe "any slate specialist" would know that this is not acceptable.  Where was the workmanship and taking pride in a job well done? Had I not climbed a two-story ladder myself, I would not have been aware of this.  What else is there that I am not aware of?  ·         Fred did come onsite to correct these issues.  Then again, why was the work not performed correctly in the first place?  Worse yet, why did the customer have to point this out? ·         Fred indicates that slates are fragile.  I agree.  Fred was contracted to install a ridge vent.  When the vent was installed I had questions as to whether it was installed correctly.  I contacted the manufacturer of the ridge vent regarding installation and relayed the same installation information to Fred.  This caused a second visit to the ridge vent, which runs the length of the main roof; climbing on the new - fragile - slate roof, removing existing slates, adding a waterproof membrane and relaying the existing slates a second time.  (Per the manufacturer, the ridge vent material is not to be exposed to the elements.)  Both installations they used butt joints - not the manufacturer's recommended overlap, which is typical with slate roofs.  In fact, some of these butt joints have obvious gaps between them.  Over time I can expect the waterproof membrane to fail and cause premature deterioration of the ridge vent material.                     ·         Has this additional roof access and subsequent re-work caused the failures that I am now witnessing? ·         Fred is incorrect about me knowing of their vacation.  I was not aware, otherwise I would not have tried to contact them during that time frame.  All I knew is that they wanted to complete my job because they had a three month job lined up with a college.  Furthermore, their answering machine did not indicate that they were away nor did their email via an Out of Office message.Regards,
[redacted]

Regarding the above customer complaint.  We had installed a new roof on his home which his insurance had paid for due to hail damage.  This slate roof was installed properly.  When [redacted] contacted us in regards to the seams, we went and checked into the situation and made it...

right, right away. The slates that came out, we put those back in.  As any slate specialists would know, slates are delicate therefore when there is snow, ice, high winds etc, this is something that is not a workmanship issue this is mother nature which is out of our control.We have went a fixed the slates that he informed us of without question and without a charge to be a good company as we have the reputation of.   We can not however guarantee anything that mother nature does and have explained to him that we can not keep coming out to fix these slates each time we get high winds or heavy snow or anything else that occurs from weather.  Any slate company is going to have this same policy.  As far as not returning his emails and calls in June of 2015, I was on vacation which he knew when I did call him back right away when I returned to the office.  We are a small company with just myself in the office, therefore I am not always able to answer each and every call , but always return calls!With this being said, we do not feel that a refund will be given, due to the roof has been completed properly.  Thank you,Fred