Dear to whom it may concern, The above mentioned client signed up for services with our company on October 3rd We provided the client with the services she paid for and On November 4th the client decided they wanted to cancel with us based on the client wanting more leads and traffic to the siteOne of our senior representatives took the call and assisted the client with their requestBased on the conversation our representative offered the client a free month of services and some additional product deliverables in order to repair the relationshipThe client agreed and we proceeded forward with providing one month freeOn December 1st, the client contacted our email support and asked to cancel the accountWe let the client know per the user agreement they need to call us via phoneThe client then reached out to us by phone over two months later on February 20th, At that point we cancelled the account per her request and the client was subject to the day notice policy Due to the circumstances above we would not be able to honor a refund for three months of servicesHaving said that if the client has any supporting documentation that shows that she cancelled by phone after December and before February I would be more than happy to refund those months of serviceI wish the client nothing but the best in the future and hope this matter can be resolved Thank You, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company clearly mislead us with my business partner sitting right beside meThe salesman said qualified leadsWhy cant they produce the recording to us? We have not received or leads per month as they have statedWe have not received one not one qualified leadThe phone numbers aren't real the people we did contact had no recollection of filling out any formWe have no intention on paying this or any other payment to this company Regards, [redacted]
ZResponse: Mr [redacted] signed up on 12/2/on a one year commitmentI believe Mr [redacted] is referring to his IDX home search when he refers to a fully functioning websiteWe built his website and published it to the internet on 12/8/In order to provide an IDX home search on the website MLS boards require paperwork to be completedMr [redacted] 's MLS board has an online service they must use to gain approval for IDXWe were notified by Mr [redacted] 's MLS board that there was an issue with his IDX application and we notified Mr [redacted] of this issue by email on 1/21/16, 2/2/16, 3/3/16, 3/8/and 3/30/Mr [redacted] 's account was shutdown due to non payment for the Jan, Feb and MarchMr [redacted] was notified of this past due payment on 1/23/16, 2/2/16, 2/16/16, 2/23/16, 2/25/3/8/16, 3/25/with no responsesThose emails said that the account would be shut down due to non-paymentZResolution: We can reactivate Mr [redacted] ’s website with no additional charges and waive the months of past due balancesIf this is an acceptable outcome, please reach out to Z57’s Client Development department at 800-899-x [redacted] and reference case # [redacted] We look forward to changing Mr [redacted] ’s experience!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response is as convoluted as their talk on the phone They talk so much, it is very confusing to understand what is it they want to really say There is no exact proof of their lack of service on all this bla bla bla they sent Revdex.com If you want proof,, you may lgo into leonor [redacted] realtor/facebook and see what they posted 90% is not related to Real Estate I have a confirmation of stop of service from February My Credit card disputed some payments and credited my card already The rest of the money I paid this no good company is a lesson well learned, They are con artists They will have their reward I do not intent to spend one more minute with this con artists Thank you Revdex.com for all your help Regards, [redacted]
Dear to whom it may concern, The above mentioned client signed up for services with our company on October 3rd We provided the client with the services she paid for and On November 4th the client decided they wanted to cancel with us based on the client wanting more leads and traffic to the siteOne of our senior representatives took the call and assisted the client with their requestBased on the conversation our representative offered the client a free month of services and some additional product deliverables in order to repair the relationshipThe client agreed and we proceeded forward with providing one month freeOn December 1st, the client contacted our email support and asked to cancel the accountWe let the client know per the user agreement they need to call us via phoneThe client then reached out to us by phone over two months later on February 20th, At that point we cancelled the account per her request and the client was subject to the day notice policy Due to the circumstances above we would not be able to honor a refund for three months of servicesHaving said that if the client has any supporting documentation that shows that she cancelled by phone after December and before February I would be more than happy to refund those months of serviceI wish the client nothing but the best in the future and hope this matter can be resolved Thank You, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company clearly mislead us with my business partner sitting right beside meThe salesman said qualified leadsWhy cant they produce the recording to us? We have not received or leads per month as they have statedWe have not received one not one qualified leadThe phone numbers aren't real the people we did contact had no recollection of filling out any formWe have no intention on paying this or any other payment to this company Regards, [redacted]
ZResponse: Mr [redacted] signed up on 12/2/on a one year commitmentI believe Mr [redacted] is referring to his IDX home search when he refers to a fully functioning websiteWe built his website and published it to the internet on 12/8/In order to provide an IDX home search on the website MLS boards require paperwork to be completedMr [redacted] 's MLS board has an online service they must use to gain approval for IDXWe were notified by Mr [redacted] 's MLS board that there was an issue with his IDX application and we notified Mr [redacted] of this issue by email on 1/21/16, 2/2/16, 3/3/16, 3/8/and 3/30/Mr [redacted] 's account was shutdown due to non payment for the Jan, Feb and MarchMr [redacted] was notified of this past due payment on 1/23/16, 2/2/16, 2/16/16, 2/23/16, 2/25/3/8/16, 3/25/with no responsesThose emails said that the account would be shut down due to non-paymentZResolution: We can reactivate Mr [redacted] ’s website with no additional charges and waive the months of past due balancesIf this is an acceptable outcome, please reach out to Z57’s Client Development department at 800-899-x [redacted] and reference case # [redacted] We look forward to changing Mr [redacted] ’s experience!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response is as convoluted as their talk on the phone They talk so much, it is very confusing to understand what is it they want to really say There is no exact proof of their lack of service on all this bla bla bla they sent Revdex.com If you want proof,, you may lgo into leonor [redacted] realtor/facebook and see what they posted 90% is not related to Real Estate I have a confirmation of stop of service from February My Credit card disputed some payments and credited my card already The rest of the money I paid this no good company is a lesson well learned, They are con artists They will have their reward I do not intent to spend one more minute with this con artists Thank you Revdex.com for all your help Regards, [redacted]