Zingg Chrysler-Plymouth Dodge

Review: On 7/14/2014 I bough a used 2005 ford Escape from Zingg Motors with under 82,000 miles on the vehicle. The sales representative who initially helped me with this transaction was [redacted] . on 7/15/2014 I called [redacted] from my place of employment, at the Dane county jail in Madison Wisconsin to Inform him the Vehicle I had just purchased, was Shaking on the interstate and the ABS light was on as well as the engine light was blinking on and off . I informed him I did not feel comfortable, driving the vehicle from Madison to Whitewater. Mr. [redacted] arranged for a tow truck to come and pick up the vehicle , they did provide me with a mini van for a loaner . I called Mr. [redacted] the next day7/16/2014 and he stated that it was some kind of a sensor by the break, that was why the lights were going off and that they were gladly going to fix the problem . I did express to him that I was not very happy that this was going on one day after a purchase of 10,000 dollars was made he stated he understood and that the problem would be taken care of I told him to please really check the vehicle as it seemed like a sensor would not be the cause of the shaking . he stated "oh yeah they are going over it well. " .. I did not get my vehicle returned to me until 7/18/2014. On 7/19/2014 a day after the first "repair " to my vehicle I was with my children and mother we were going to go to Waukesha on a shopping trip less than 40 min from my home , approx. 25 minutes into our drive the engine light again started to go on and off. I then called [redacted] on the phone to inform him that the engine light was already going on and off again . He stated "it was probably from them doing repairs and messing around with the car " He told me to drive the vehicle for a while and see how things turn out" . less than two weeks later the vehicle was making a loud knocking sound on the left hand front side and was shaking again with the engine light now just steady on . this was around the 28th of the month . I yet again called the car dealership and Spoke with [redacted] I informed him I was very unhappy with the way this vehicle was performing especially since it was so expensive, and I had only had the chance to drive the vehicle for a short time. I had mentioned that I did want to return the vehicle because of the on going problems and concerns I was having in such a short time. He stated let me have you speak to my manager [redacted] . At this point [redacted] stated bring the vehicle in and lets see what we need to do. I stated that was fine but that this was getting ridiculous that I have to keep going back and forth from the dealer on and off the phone because the vehicle did not work properly. I stated to him I just wanted to return the car as I was having problems with it, the very first day I took the car home up until this point. He stated ' Its not that easy ". When I arrived at Zingg Motors that day I drove the vehicle with [redacted] and he kept trying to say he could not hear the noise maybe it was a pebble in the tire or the tires needed to be rotated. I asked him if he was serious because the noise was so loud .We finally went back to the dealer ship and he stated He would have His crew find out what was wrong he would put [redacted] In charge head of the department and the vehicle would be fixed. this was 8/31/2014 . I did not hear any thing form the dealer the next day so I waited until Monday 8/4/2014 to call the dealership I spoke with [redacted] He told me there was a piece of debris in the rotor and that they needed to replace the break calipers on the vehicle . I stated this was the second time in the shop in less than a month he stated he knew but that he ordered the parts and they would work on the vehicle. He stated he would be in touch. However no one was in touch . I had to call Zingg motors on 8/11/2014 to see what on earth was going on with my vehicle as no one had contacted me and a break caliper should not take a week . I spoke with [redacted] as [redacted] was not available at the time of my call . [redacted] asked me if they were in touch with me I stated no he told me he was going to see what was going on . [redacted] called me back and stated the catalytic Converter was bad and had to be replaced . I said to [redacted] what I thought it was a break caliper he stated yeah I know that was fixed to . I informed him this was totally unacceptable that they had had my vehicle in there shop more than I had driven the vehicle since purchase and that It was falling apart in there shop and no one was keeping me in the loop with what was going on . I told him I didn't even feel comfortable picking up that vehicle because of all of the struggle I have had with it . He stated he understood my concern he stated that at this point I could come in and discuss some options. he stated I could Pick up the truck because he was going to fix it either way or I could look at another vehicle on the lot for the same price as long as it was on the lot . we would figure out something " to make this right ". I agreed . Later that Night I went to the dealership with My Grand mother and Daughter we went into [redacted]'s office and started to go over options . He stated I had three options . 1) take the vehicle back after it was fixed again 2) pick out another vehicle of same price on lot 3) He stated he would give me my money back for the vehicle so " I would be out noting " I stated I would like to go with Option 3 and just cut ties with the vehicle and Zingg motors [redacted] went over my loan reimbursement figures with me and told me he would be in contact with my credit union for a Pay out amount and that he would have to give me a personal check for My trade in for 1500. I stated in that was the best thing .He took the information from the Stopenbach credit union from me and stated I could use the loaner car I had been in since he already sold my car and at this point the ford was not fixed either way . Until he had the paper work and the check ready . On 8/12/2014 [redacted] . F. spoke to My loan officer [redacted] at the stoppenbach credit union and got all of the information on a pay off he told her to expect a 10 day pay off . I returned to the Zingg motor dealer ship on 7/14/2014 to fill out any necessary paper work and get my personal check from [redacted], as [redacted] had instructed and he then stated . 'My boss just got back from vacation and he decided he is not going to buy the car now " I told him that was not an option at this point he already spoke to my credit union and myself and we had agreed apon a refund . And I was depending on the pay off he had arranged . He stated he didn't know what to say but That is what his boss wanted . my grandfather who was with me asked him why he agreed to do a pay out He stated maybe he shouldn't of said that he was trying to make things right. I stated well where is the car then [redacted] stated it was still in the shop . I could not even take the car home even at this point . The car I purchase has been in the shop a total of 19 days . It is not a good vehicle . I was promised a refund as was my bank that's what I expect . The vehicle is still in the shop now on day 15 .Desired Settlement: I want what [redacted] Promised myself in front of my Grand mother and child as well as the loan officer at the Stopenbach credit union. that is a full refund on the Vehicle purchase on 7/14/2014. With In one month the vehicle has been at the dealership in their shop receiving multiple repairs for 19 days total with in a one month period of time. This is not a quality vehicle or quality customer care.

Business

Response:

Zingg Motor Corp does acknowledge Ms. [redacted] purchase and appreciates her decision to do business with us. For that reason, we opted to help her with her recent concerns. Upon hearing of Ms. [redacted] initial concern, we immediately dispatched a tow truck with a loaner vehicle on it to pick up her vehicle and bring it back to our shop. We made sure she had a loaner vehicle so she was not inconvenienced. The initial concern she had was for the ABS and 4x4 indicator lamps coming on. Performing strategy based computer controlled diagnosis; we found the following trouble codes present. [redacted] invalid data received from the ABS control module, [redacted] right front wheel speed sensor input missing, [redacted] left front wheel speed sensor missing, and [redacted] fault received from external mode. We performed diagnosis following the trouble code chart for the before mentioned Diagnostic Trouble codes. The chart indicated a possible ABS module internal problem. Tested the module with a signal generator to find it is performing as designed. Performed visual inspection of the wheel speed sensors to find the tone rings had very small cracks that are disruptive to the magnetic signature of the ring and causing a disruption of the signal from the wheel speed sensors. We replaced the left and right front axle half shaft assemblies to replace the defective tone rings. We cleared the codes and road tested the vehicle and verified the codes did not return. The Anti-lock brake and 4x4 systems were now operating as designed. [redacted] was not charged for the repair. The Escape was delivered back to her so she would not be inconvenienced with a trip back to the dealership.

On July 31st 2014, Ms. [redacted] returned to the dealership with the Escape. She had described a noise in the front of the vehicle. We road tested and verified the noise. The service technician found a piece of debris stuck between the hub and rotor of the right rear wheel. We resurfaced the brake rotors to correct the concern at no expense to the customer.

The service engine soon malfunction indicator lamp was also illuminated. We performed strategy based diagnosis. Computer control system diagnosis revealed diagnostic trouble codes [redacted] Catalytic converter bank 1 efficiency and [redacted]catalytic converter bank 2 efficiency. We performed tests as per the diagnostic from chart for this condition and isolated the concern to the catalytic converters. We are replacing the left and right exhaust manifold converters and the exhaust pipe mounted converters and all related gaskets with new at the dealership’s expense.

I understand [redacted] concerns about the time the vehicle has spent in our shop. The time is not a reflection on the condition of the vehicle. It is due to the availability of the parts needed to affect a quality repair. Direct fit catalytic converters are a part that is not usually stocked by local parts stores. We wished to return the vehicle to [redacted] in state of repair that is equal to the original equipment used at the time of manufacturer. The parts had to be ordered and it took time for them to be delivered to the dealership for installation. Currently, we are finishing these repairs and will notify the customer when the vehicle is done, after our service manager test drives the vehicle for quality control.

Ms. [redacted] purchased a vehicle that is 9 years old and due to the age and miles, sometimes things can happen. Zingg is performing these repairs at no cost to the customer as a one time goodwill gesture and trying to minimize the inconvenience by making the arrangements for picking up and dropping off the vehicle as we have. In addition, she was provided a courtesy car.

The vehicle Ms. [redacted] purchased was inspected per policy prior to her purchase and had not any similar symptoms prior to her purchase. We will be following through with the repairs for the check engine light and contact Ms [redacted] when it is done. These repairs will not guarantee that she will never experience a malfunction or maintenance needs in any other area of the vehicle, but will cure the current concerns regarding the specific failure codes relating to the ABS/4x4 light and check engine light. Zingg will not be offering to repurchase her vehicle. Mr. [redacted] is not authorized to make such decisions. In closing, Zingg as a collective team, is repairing her vehicle as a gesture of goodwill at no charge to her and has done everything we could to minimize her iconvenience.

Consumer

Response: