Zinus, Inc.

We are happy to help. We have been in touch with the customer and will send replacements as soon as shipping address is confirmed. Thank you!

Complaint: [redacted]I am rejecting this response because:I have not received a return label or been issued a refund. 
Sincerely,Caitlin[redacted]

We have refunded this customer in full as her mattress was lost in transit. Thank you.

As the item is out of stock we are working with the customer on whather a replacement of a different platform bed or a refund is preferred.
Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is...

satisfactory to me. I reserve the right to pursue further remedy and re-initiate my claim should the check not arrive in the time frame promised. Sincerely, Chad[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, April [redacted]
 
The email from the company...

came to me the day after I filed this complaint. I appreciate this and hope that this doesn't happen again.

We apologize for the delivery delay. We will process a refund today.
Please note depending on your bank it can take 2-3 days for them to process.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are so sorry for your experience with our company. A full refund will be issued today. We experienced a huge technical issue with our new warehouse and I am afraid this is what lead to your order delay.Again we apologize and will make sure the refund is processed today.

We are working with this customer and have resolved.
Thank you!

Return label was emailed to you on Friday and advanced refund was processed then as well, it might take your bank 2-3 days to process. Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am waiting for the new beds to be shipped as promised within the agreed upon time frame. 
Sincerely, Theresa [redacted]

Our customer service team has reached out via email offering a replacement or refund.
Please confirm and respond to them which you would prefer.
Thank you!

We apologize for the delay and have cancelled and refunded your order today.
Please allow 24-48 hours for processing. Thank you.

We are sorry for the confusion on the return.
We will refund your order for the box spring today.
Please donate or dispose of the item.  Thank you for your patience.

Due to some technical issues we experienced a heavy amount of traffic during that time period which did cause some lost shipments along the way.  We have went ahead and refunded the customer in full as they requested.  We are truly sorry for this experience and we are working very hard to...

ensure everything runs smoothly moving forward.

An inner cover fire barrier comprised of microfiber fiberglass is very common in mattresses and meets all federal safety standards and fire barrier requirements. It is customer preferred over harmful chemicals. We are sorry this customer had this experience as it is not common and something must...

have comprised the fiberglass inner cover. We will be happy to replace their mattress under our 10 year warranty. Please contact our customer service dept with details on your particular mattress [redacted]. Thank you.

Initial Business Response /* (1000, 5, 2015/08/19) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@zinusinc.com
We have contacted [redacted] and offered a replacement or prorated refund. We are sorry for the miscommunication on our part regarding honoring our...

warranty.

We are sorry that we are now out of stock on this item, but you have been refunded in full.
Thank you.

We have issued return labels and provided an advanced refund today.
Please allow a few days for your bank to process the transaction.
Thank you.