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Zion Carpets, Inc

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Reviews Zion Carpets, Inc

Zion Carpets, Inc Reviews (2)

Customers complaint is that his credit card is declining We have over customers who use this same Auto pay system Our credit card processing company declines the card for reason they do not share with us We do not have this problem with any other tenants
Our tenants are responsible to make sure rent is paid on time This tenant could of called us or checked his bank account to see if paid.Customers complaint is also about his current phone number not being updated We require per our contract that all change of address and phone number be updated in writing. Last written notification we have from this tenant is in 08/01/ We have no other notifications If we had we could of notified tenant of card being declined.A written message was given to the owner for a return call

This Tenant moved in December 20, She inspected the unit to be sure it would be suitable for her storage needs Contract was explained to Tenant in detail She accepted the space being in good condition and repair and suitable for storage purposes as noted in the contract
When we were notified of the leak in her unit it was during a period of several days of rain We cannot repair our units while wet We did repair on first dry day We did offer Tenant a free tarp to cover her things in the meantime As stated in contract we always encourage tenants to cover and protect their belongings during the explanation of the contract This particular tenant declined renters insurance twice during the explanation of the terms of the contract. As for rent due date hers was on 20th of every month We do courtesy calls days after the due date to remind tenants that the rent is still due We did call this tenant on 05/24/ This was the first time this tenant was late As stated in contract she has a day grace period before a late fee would be assessedTenant was aware of the late fee and she paid it days late and incurred a late fee not as stated in complaint Tenant had ample opportunity to pay within her grace period Thank youManager

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Address: Pasco, Washington, United States, 99301-1621

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