Zion Cymbals

The customer [redacted] had made a statement to PayPal in which he claimed his Hihats cymbal arrived broken, after playing the Hihats for almost monthsAfter PayPal and our team proved this was a lie, we wanted to help [redacted] and offered to replace his cracked hihatWhile his replacement hihat was in production, he began to troll our feeds with negative comments, which earned him a block from our social media pageWe still shipped him a new replacement and provided him with tracking and an apology for the delayWhen he received the package, he claimed minor damage was done to the cymbal while in transit with FedexInstead of helping us file a claim with fedex and getting another replacement, he seeks to cause troubleWe offered to replace the new hihat that was damaged by Fedex but [redacted] is not interested in resolutionWe helped him when he was dishonest and we are evening ***ing to help him during this transit issue with Fedex but he is un***ing

I am rejecting this response because:
This cymbal was purchased in November of 2015. (My father purchased it for me as a Christmas gift.) (IMAGES ATTACHED) [redacted] was contacted on the day of Christmas because they shipped the wrong cymbal, I took the serial number off of their website (FHH15. It can be found under products on their website and is the last group on the page.) They sent me another pair of cymbals. [redacted] from [redacted] told me when I asked her what cymbals I had received with an image she responded, “Hi [redacted], awesome! Those are a prototype mixture of Fury and Revolution with elite Hammering added. We only made 5 pairs of those as a limited edition type of promotion.” On January 9th I was given a Fedex tracking number ([redacted]) which arrived January 15th, 2016. I contacted them 1 month and 6 days later on February 21st because I noticed a hairline crack on the hand hammered indentation (Which is hand hammered by an individual in Turkey per [redacted].) I play Zildjian and Sabian cymbals that I have owned for over 4 years without issues. On February 22nd I was told that their “warranty department” [redacted] take care of it and email me the next day. I contacted them again on February 26th, 2016 saying that I haven’t received an email yet and I was told, “Hello Jorgito. I [redacted] check on the status of that info right now and I [redacted] make sure you get that info quickly.” The “warranty department” never contacted me, ever. I contacted them again after no emails or messages on March 3rd, 2016 saying, “Hi it’s been almost 2 weeks. Is it possible to get a refund?” After going back and forth and a lot of stress they were not going to help so my father had created a dispute on Paypal when I told him [redacted] was not [redacted]ing to help me with my defective product. The following day [redacted], the person who I’ve been talking to, said, “I have spoken with our owner (her husband [redacted]) and he [redacted] go ahead and replace the damaged Hihat top. As with our normal warranty process, the customer pays the shipping to and from us. Please send the Hihat top to: [redacted] Dr. Sanger California [redacted]. Please email us the tracking number so no problems arise while it’s in transit. Thank you.” On March 10th they noticed the Paypal dispute that was done by my father on March 4th: They said, “Hello. We saw the PayPal dispute and noticed the false information listed on there. Please end the dispute or we [redacted] not honor the replacement for the Hihat top. Please notify us within 24 hours if you end the dispute or I [redacted] no longer be able to assist you and everything [redacted] be done through PayPal along with no replacement.” I responded, “It was my father who had done it prior to you guys [redacted]ing to help. I [redacted] ask him to end the dispute and I’ll be shipping the hi hat top tomorrow or the day after. Thanks. I just called him and had him remove the dispute. I don’t know what was said or done since it’s not my credit card.” [redacted] from [redacted] said, “Thank you very much. Please let me know the tracking information when you send the top Hihat. We [redacted] take care of this to get you playing them as soon as possible.” That was taken care of. On April 2nd I notified them that I shipped them the top hihat, which was another $20.05. On April 8th I sent a message saying, “Hi [redacted], has the hi hat top been shipped yet?” (NO RESPONSE) On April 11th I sent another message saying, “Is there a tracking number?” (NO RESPONSE) On April 14th I sent another message saying, “Hi is there a tracking number?” (NO RESPONSE) On April 20th I sent another message saying, “Hi [redacted], has my cymbal been shipped?” (NO RESPONSE) On April 25th I sent another message saying, “ETA on the cymbal?” (NO RESPONSE) On April 29th I sent another message saying, “It takes a month to make a cymbal?” On May 10th, 1 month and 8 days after shipping the package, I sent another message saying, “Hi where’s my cymbal?” On that same day I received a response from them only because I had posted on their Instagram that I [redacted] pursue legal action If I had to. They told me, “Please email us for business. We stopped checking these direct messages due to an incredible amount of nonsense…” On May 12th I contacted info@[redacted]cymbals.com. They responded on May 18th, saying they had experienced a couple of delays and that they’ll notify me once it shipped. I contacted them again on May 20th saying that it had been over a month and a half and that if it was going to take forever to please issue a refund. (THEY NEVER RESPONDED TO MY EMAIL AND IGNORED ME) My emails were ignored and I was blocked on Instagram for wondering, and inquiring, where my cymbal was. On June 17th, 2016 [redacted] emailed my father saying, “We have your 15” FURY top shipping to you on Monday. We [redacted] be sending you the tracking Monday. Thank you.” On Friday, July 1st my father emailed them  back saying, “Hi [redacted], I have not received the tracking number of the cymbal.” (I don’t believe they ever responded) As you can see they didn’t deliver and did not keep their promise of sending shipping information on that Monday, June 20th. On August 1st, 2016, 9 months more or less since our first conversation on December 25th, the cymbal magically arrived! I wasn’t sure what to expect when I began opening the box. I thought this long stressful and awful experience was over but it wasn’t. I pulled the hihat out of the box and began inspecting the cymbal as I was already skeptical of the quality of their product at this point to find a dent on the edge of the cymbal. (I laughed and told myself, “What do you expect?”) I sent them an image of the damaged hihat top to [redacted]. They asked,” May I ask who is texting me? I have no idea who this is.” I responded and notified them it was [redacted]. They never responded, called me or emailed me back offering a solution. I’m not un[redacted]ing whatsoever, the persistence I’ve had since Christmas Day, 2015 since the wrong product was sent should be enough proof of how [redacted]ing I am to find a solution and I’ve even had to go through the Revdex.com to find some help. As you can see I have not caused trouble. I simply asked about my cymbal and wanted my product in an efficient and timely manner. I did not play these hihats for 5 months. Please refer to Fedex tracking number [redacted]. (Since the wrong ones were sent in November, the correct ones were received January 15 and they were informed of a crack on that product on February 21.) I wasn’t aware of the PayPal dispute my father had made but we had already resolved that issue which is why I’m providing proof of the conversation. (Which I also have snapshots and history of) I didn’t troll their social media, I was simply inquiring about my product since they had been ignoring me my messages. I want this issue to be resolved in the form of a refund. I can’t fathom why [redacted] can’t accept the fact that their cymbal was defective. It’s part of any business, losses [redacted] happen. I would ONLY like another 15” Fury hihat replacement if it’s going to be shipped to me ASAP with a tracking number posted here on Revdex.com within the window in which [redacted] can respond. Me, the customer, should not have to deal with or wait for [redacted] to sort out any issues with Fedex or their manufacturers, that is none of my business, I want preferably a refund. The easiest way of resolving this is for [redacted] to send me a shipping label and issue me a refund once they receive the product. If they refuse to do so, the other solution I’d accept is for them to ship me a replacement and post the tracking number on this communication page. At the end of the day [redacted] doesn’t make their own product. They can’t ensure quality control since the factory they buy their cymbals from are in Turkey. They work from home in [redacted] Dr. Sanger California [redacted] and have poor business practices. They lack honesty, efficiency, principal and the word [redacted] in their name is quite the contradiction. What can you expect from a “mom and pop” who are clueless about business? I keep asking myself that, I still haven’t come up with an answer because it has been exactly 7 months and 28 days since out first conversation on December 25th and nothing but a nightmare. I regret investing my time and energy in this company. It has been a waste of time, money and I can now see what differentiates Zildjian, Meinl, Paiste, Sabian and Istanbul from small, terrible companies like [redacted]. Respectfully, [redacted] A. [redacted], Jr.

The customer [redacted] had made a false statement to PayPal in which he claimed his Hihats cymbal arrived broken, after playing the Hihats for almost 5 months. After PayPal and our team proved this was a lie, we wanted to help [redacted] and offered to replace his cracked hihat. While his...

replacement hihat was in production, he began to troll our feeds with negative comments, which earned him a block from our social media page. We still shipped him a new replacement and provided him with tracking and an apology for the delay. When he received the package, he claimed minor damage was done to the cymbal while in transit with Fedex. Instead of helping us file a claim with fedex and getting another replacement, he seeks to cause trouble. We offered to replace the new hihat that was damaged by Fedex but [redacted] is not interested in resolution. We helped him when he was dishonest and we are evening [redacted]ing to help him during this transit issue with Fedex but he is un[redacted]ing.