Zion Home Remodeling

Antulio L [redacted] and his team performed exceedingly well repairing dry wall in our rec room This included painting, finishing and vacuuming the area afterward The job was done quickly, neatly, and without flaws Everyone was courteous, competent, and it was a pleasure to work with them MrL [redacted] also took care of some additional repair jobs above and beyond the original project The charge for all this work was reasonable

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The verbiage outlined in MrL***'s response is an ineffable distortion of the facts! There was no attempt on MrL***'s part to professionally rectify the blatant carelessness in the scheduling of our appointment In an attempt to resolve this matter amicably, it appears MrL***'s inaptness to articulate effectively has caused him to resort to the assassination of our character, therefore leaving us with no other course of action but to proceed with our complaint In moving forward, let the record show I, [redacted] emphatically declare the details of MrL***'s response to be an incontrovertible untruth! Regards, [redacted]

Excellent work in every way I will most certainly engage this company for future projects

Antulio L[redacted] and his team performed exceedingly well repairing dry wall in our rec room. This included painting, finishing and vacuuming the area afterward. The job was done quickly, neatly, and without flaws. Everyone was courteous, competent, and it was a pleasure to work with them. Mr. L[redacted] also took care of some additional repair jobs above and beyond the original project. The charge for all this work was reasonable.

Hi [redacted],
Sorry for...

my delay in responding back about the Complaint [redacted].
I’m forwarding this last email when we finished [redacted] roof repair on 9/13/2012,
She said that we don’t guarantee our job but isn’t true, we Super Guarantee our job as we did with her,
When she called me last three weeks or so, she confirmed that she never had another leak but now.
However, we guarantee our job that is done right but we don’t warrant it that is different, When it’s a new roof installation we provide up to 1 Year Warranty in Labor but hers is a repair only, When she accepted us to do her job she accepted our Policies and Warranty that are publicly displayed at http://www.zion-housepainting.com/policies-and-warranty.html for all customers at no exception, if we give warranty for repair, her job is 23 months already (2 Years). There’s nothing we can do to her roof unless if she hire us for $389.00. As you can see in the attachment, we didn’t charge her but for the inspection only.
Hope this helps to close this case.
Thanks!
 
[redacted]
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Zion House Painting LLC
1020 University Blvd E 713,
Silver Spring, MD 20903
www.zion-housepainting.com

Antulio and his crew were great. They did everything I asked on time and at the price quoted. I highly recommend this business.

This is our response to [redacted],
We really apologize for the inconvenience...

happen,
[redacted] called on July the 8th,
I, Antulio L[redacted] did take her call for setting a free appointment estimation for her project.
I asked if she is going to be home tomorrow all morning, she said that not her but her husband, I told her the reason I asked because I wasn’t sure what time will get there, maybe between 9:00 AM to 10:AM,
Then, Immediately I asked her how about if I call you 30 minutes before and she said perfect,
Here is the problem, she confused 10 minutes with 30 minutes and she affirms that Antulio will call her 10 minutes in advance but this isn’t the true,
We were working about 30 minutes where she resides, then I can come to her house for the appointment and let her know for 30 minutes, even not 20 minutes that she said in the complaint and voice message menacing us by ruining our good records through all social medias as in her voice message, she lies.
She called me about 10:36am on 7/9/14 asking about what happen to my appointment?
She never allowed me to answer by keeping interrupting, how to apologize and explain, her husband was there and both answered all rude.
We consider them as haters, we are small business trying to grow up, We always take care of any single customer but they didn’t allowed us to resolve the issue, I intended to ask to get listened, she answered “you listen to me”
Is this how you treat your customers, this is unprofessional, and bla, bla, bla.
Thanks for understand and resolving this issue [redacted].
Have a great day!
 
Antulio L[redacted]
###-###-####
Zion House Painting LLC
1020 University Blvd E 713,
Silver Spring, MD 20903
www.zion-housepainting.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: The verbiage outlined in Mr. L[redacted]'s response is an ineffable distortion of the facts!  There was no attempt on Mr. L[redacted]'s part to professionally rectify the blatant carelessness in the scheduling of our appointment.  In an attempt to resolve this matter amicably, it appears Mr. L[redacted]'s inaptness to articulate effectively has caused him to resort to the assassination of our character, therefore leaving us with no other course of action but to proceed with our complaint.  In moving forward, let the record show I, [redacted] emphatically declare the details of Mr. L[redacted]'s response to be an incontrovertible untruth!  
Regards,
[redacted]