Complaint: [redacted] I am rejecting this response because: I am sincerely taken aback by the deceitfulness of the property manager and owner in their response As I had already stated I had talked to management after going into our room with the issues and they offered to clean the tub and I said there was no point as I already took a shower I did want them to come and fix the hole in the wall with the toilet paper roll, the torn pillows, things that I knew weren't even able to be "fixed" within a few minutes but were inherent problems with the quality and management of the facility which is why I wanted a refund, no one cameI have included pictures of torn items, holes in walls, hair and dirt in the tub, moldmin the shower and there's more but no more pictures can be uploaded- unpainted walls, dirty dishware, etc I think that speaks for itslef regarding the deceit of booking a room for the expense they wanted and the quality that was advertised (luxury cabins) I was yelled at by management on the phone and I'm happy to release my consent to pull up my phone conversation from Verizon In regards to managements insistence that I am the 1% (which still doesn't make it right) is again a lie-- please refer to reviews of average on Tripadvisor saying how the rooms were dirty, how management lied and was deceitful; the reviews rated as poor stating the cabins are very dirty, broken furniture; or the reviews rated terrible, also claiming bodily stains, dirty towels and floors, lack of heat and a/c, and much more Clearly I'm not the first person that was duped by their website claims and pictures, berated by management unwillinng to take responsibility or give refundsand if Revdex.com takes no action clearly I won't be the last Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I am sincerely taken aback by the deceitfulness of the property manager and owner in their response As I had already stated I had talked to management after going into our room with the issues and they offered to clean the tub and I said there was no point as I already took a shower I did want them to come and fix the hole in the wall with the toilet paper roll, the torn pillows, things that I knew weren't even able to be "fixed" within a few minutes but were inherent problems with the quality and management of the facility which is why I wanted a refund, no one cameI have included pictures of torn items, holes in walls, hair and dirt in the tub, moldmin the shower and there's more but no more pictures can be uploaded- unpainted walls, dirty dishware, etc I think that speaks for itslef regarding the deceit of booking a room for the expense they wanted and the quality that was advertised (luxury cabins) I was yelled at by management on the phone and I'm happy to release my consent to pull up my phone conversation from Verizon In regards to managements insistence that I am the 1% (which still doesn't make it right) is again a lie-- please refer to reviews of average on Tripadvisor saying how the rooms were dirty, how management lied and was deceitful; the reviews rated as poor stating the cabins are very dirty, broken furniture; or the reviews rated terrible, also claiming bodily stains, dirty towels and floors, lack of heat and a/c, and much more Clearly I'm not the first person that was duped by their website claims and pictures, berated by management unwillinng to take responsibility or give refundsand if Revdex.com takes no action clearly I won't be the last Sincerely, [redacted]