The driver who responded to the situation involving the complainant was in Texas helping with disaster relief until early this morning, I have not yet had an opportunity to talk with him concerning the situation.As a preliminary matter, the complaint seems to be against the parking lot and its
signage and its payment methods, which Zion Tow polices and not against Zion Tow which was just doing its job it is Zion Tow’s custom and policy, and which are strictly adhered, to offer payment through a credit card which is always offered. A receipt is also always offered If the complaining party paid cash, it was because of his or her own choice. It is also noted that the party has been reimbursed by the Town of Springdale for paying for parking at the Town’s kiosk The party is now seeking to be reimbursed for its parking fee and for its fine for parking and not paying for a private parking spot on private property They are seeking to have parked in Springdale for free, where parking is limited and at a premium. The party chose to park in a lot that only charges $instead of the $they paid to the Town. Other paid lots in the area have similar signage for booting and towing, but charge upwards of $dollars per day The intent of the complaining party seems clear, that they noted it was cheaper in the lot and schemed to not only get their money back from the Town, but park for free in a private lot that is well posted with towing and booting signage to the limit allowed by the Town and by the State. It is not a bad business practice to expect to be paid for what is received and to have people on private property adhere to the posted fee for doing so.It is also noted that this party is the only party that day, and even that week to not pay for the parking as posted by signs at the exit, entrance, large kiosk which must be walked by to exit the parking lot, and other signs in the lot. There is also private property signage and notices that vehicles in violation can not only be booted but towed, which Zion Tow had the option to do and which would have been far more expensive to the complaining party as they would have had to pay for impound fees. The parking lot also has the right to cite any unpaid vehicles for trespassing which requires at least one local court appearance.I will be happy to send photos of the signs and other posting incident to the parking lot where the party was booted and fined, but as I am sure is evident, the parking lot is not the business known as Zion Tow, and any photos of the parking lot will be defending the lot and not the tow company, but I will do this if you think it is necessary. I will get an official statement from the driver and forward that by email as soon as I am able to meet with him.I understand why individuals might be mad that they did not read the signs posted and mistook private parking for Town Parking, but this is neither the fault of the Town, nor Zion Tow. There are signs in both areas with the only common denominator the blue “P” symbol. They each have very different parking rates and other signage including a larger sign for the parking lot right at the entrance which shows it is clearly a private paid parking lot I note that the complaining party is from Downer’s Grove. I, myself, have received a fine for not paying for parking in Downer’s Grove, which I paid and afterward felt resigned to pay better attention to where I park and observe posted fees.Thank you,Melanie * M***Zion Tow
Dear Revdex.com,I have had an opportunity to review the records and speak with the attendant on duty. The consumer's primary complaint was that signage is not adequate. This is interesting since this consumer was the only one who parked in the private parking lot who failed to pay for any reason the entire month. If the signage is so difficult to read, then why didn't anyone else have a problem with it that day? Zion Tow, has a record of the incident and the party was charged $100 fine for parking in a private lot with signs posted at the entrance and the exit and with signs posted at the kiosk and elsewhere. Zion Tow has a contract with the parking lot to collect this fee from those who have illegally parked in the lot. The consumer also paid $15 for the parking lot fee to the Tow attendant, which they should have paid to begin with in exchange for parking in the private lot for the entire day--instead of $40 on the street for the day! When a customer eats at a restaurant they are required to pay for the food. In a parking lot, if you park there, you are required to pay for the parking. Otherwise, the consumer is breaking the law. From the attendant, I have learned the complainant parked in the private parking lot and failed to pay for the parking there. In lieu of towing or other remedies, their car was booted. When the party returned to their vehicle, they called the attendant to remove the boot, and the attendant did so. He collected $115 dollars from the consumer, which they paid for by cash. The consumer was offered the option to pay by credit card but refused. Zion Tow uses Square Card reader which would also allow a receipt but the customer declined. The customer opted instead to pay by cash and was then offered a receipt which was also declined. Zion Tow provided the $15 to the private parking lot for the parking fee and has accounted for the $100 fine in its own records. If there is a problem, then the problem seems to be with the Town of Springdale's parking signs on the street, and not in the lot. The consumer apparently paid on the street, and apparently read directions on how to pay there, but then opted to park in the private parking lot, instead of on the street where they had paid. Choosing not to park along the street where they had paid a fee to the Town but instead pull into an off road driveway is peculiar but not the problem of Zion Tow. By the complainant's own admission, they were refunded the amount they paid to the Town of Springdale by the Town of Springdale, because they did not park on the public street. If signage is a problem, perhaps it is the Town of Springdale with this problem, or, more likely, however, the consumer failed to read and follow directions both on the street and in the private parking lot, causing significant effort and work to the lot, the towing company and the Town of Springdale, for their own failure to read and following directions. They left the public street, entered a private driveway after exiting off the main road and then entering a separate unpaved parking lot where they expected to park after having paid on a street for Town public street parking. It is expensive to police the parking lots, and Zion Tow was doing what it was hired to do by the parking lot--police consumers who have not paid in a private lot and where fines and directions are clearly posted. Laws protect the private property owner. IIf the complainant persists in this complaint, Zion Park will be happy to file a trespassing complaint in the local court system, which will require the consumer to come for an appearance and will likely be a greater expense to the consumer. The consumer has already admitted to having parked in the private lot and failed to pay. The consumer wants to argue that the signage was not adequate, but clearly, everyone else in the lot read and followed instructions. The complainant has also clearly admitted they failed to read and follow both the Town signs and the private parking lot signs. If Zion Tow refunded this consumers fine and/or parking fee, it would send a message that anyone can park in the lot without paying, disregard posted warnings, contest the fine and park for free anywhere they like. This would not be a fair or good message to send where the business is about paying for parking, and policing those who fail to pay, and would reward this consumer for bad behavior on a day where everyone else in the lot followed directions faithfully and paid for parking in a private lot. A precedent for refunding money for parking would be harmful to the parking industry in both government and private parking areas if consumers are allowed to believe they will just get away with parking illegally. And, it would be wrong for a Towing company to have to pay for doing what it was hired to do, and it's client is not the consumer but the private parking lot. Further, if Revdex.com allows a complaint to stand against a tow company for doing its contracted job, then there is something wrong with the Revdex.com.Zion Tow will not refund the fee for parking or the fine for having parked illegally. Thank you,Melanie T[redacted]
Complaint: [redacted]
I am rejecting this response because the response is not factual and actually, contradicts itself.I am seeking to be reimbursed being unfairly booted and the resultant $110 boot fee. I am not trying to get out of paying a parking fee which is clearly evident as I paid $40 at the Village kiosk. I would be more than happy to pay Zion Park! parking fee of $15 had I known I needed to.This leads back to the original problem. The signage is not clear. I do not remember seeing any sign identifying the lot as being PRIVATELY owned. If there was a sign there at that time, it must not have been big enough to recognize, because we were not the only people who fell into this trap.You state: It is also noted that this party is the only party that day, and even that week to not pay for the parking as posted by signs at the exit, entrance, large kiosk which must be walked by to exit the parking lot, and other signs in the lot.This is totally untrue, because we were not the only cars in the lot that had been booted. I would estimate there were at least 20 others I saw. We conversed with some of these people and they had the same confusion and frustration.A reputable business should have records for these boots. BTW, we asked for a receipt, but it was just a note written on a Zion Park! envelope. I have attached it herein. No official record appears to have been made and that is supported by your statement above stating that Zion Tow! had only 1 party (us) that failed to pay the fee over the entire week. Seems like the driver must have pocketed the cash… Or the records are not good.If this complaint is “against the parking lot and its signage and its payment methods” as you state, then who is owner of Zion Park! ? I was unable to find any contact information for this business which hires ZionTow!. Please provide this information so ZionPark! can answer this claim.
Sincerely,
[redacted]
The driver who responded to the situation involving the complainant was in Texas helping with disaster relief until early this morning, I have not yet had an opportunity to talk with him concerning the situation.As a preliminary matter, the complaint seems to be against the parking lot and its
signage and its payment methods, which Zion Tow polices and not against Zion Tow which was just doing its job it is Zion Tow’s custom and policy, and which are strictly adhered, to offer payment through a credit card which is always offered. A receipt is also always offered If the complaining party paid cash, it was because of his or her own choice. It is also noted that the party has been reimbursed by the Town of Springdale for paying for parking at the Town’s kiosk The party is now seeking to be reimbursed for its parking fee and for its fine for parking and not paying for a private parking spot on private property They are seeking to have parked in Springdale for free, where parking is limited and at a premium. The party chose to park in a lot that only charges $instead of the $they paid to the Town. Other paid lots in the area have similar signage for booting and towing, but charge upwards of $dollars per day The intent of the complaining party seems clear, that they noted it was cheaper in the lot and schemed to not only get their money back from the Town, but park for free in a private lot that is well posted with towing and booting signage to the limit allowed by the Town and by the State. It is not a bad business practice to expect to be paid for what is received and to have people on private property adhere to the posted fee for doing so.It is also noted that this party is the only party that day, and even that week to not pay for the parking as posted by signs at the exit, entrance, large kiosk which must be walked by to exit the parking lot, and other signs in the lot. There is also private property signage and notices that vehicles in violation can not only be booted but towed, which Zion Tow had the option to do and which would have been far more expensive to the complaining party as they would have had to pay for impound fees. The parking lot also has the right to cite any unpaid vehicles for trespassing which requires at least one local court appearance.I will be happy to send photos of the signs and other posting incident to the parking lot where the party was booted and fined, but as I am sure is evident, the parking lot is not the business known as Zion Tow, and any photos of the parking lot will be defending the lot and not the tow company, but I will do this if you think it is necessary. I will get an official statement from the driver and forward that by email as soon as I am able to meet with him.I understand why individuals might be mad that they did not read the signs posted and mistook private parking for Town Parking, but this is neither the fault of the Town, nor Zion Tow. There are signs in both areas with the only common denominator the blue “P” symbol. They each have very different parking rates and other signage including a larger sign for the parking lot right at the entrance which shows it is clearly a private paid parking lot I note that the complaining party is from Downer’s Grove. I, myself, have received a fine for not paying for parking in Downer’s Grove, which I paid and afterward felt resigned to pay better attention to where I park and observe posted fees.Thank you,Melanie * M***Zion Tow
Dear Revdex.com,I have had an opportunity to review the records and speak with the attendant on duty. The consumer's primary complaint was that signage is not adequate. This is interesting since this consumer was the only one who parked in the private parking lot who failed to pay for any reason the entire month. If the signage is so difficult to read, then why didn't anyone else have a problem with it that day? Zion Tow, has a record of the incident and the party was charged $100 fine for parking in a private lot with signs posted at the entrance and the exit and with signs posted at the kiosk and elsewhere. Zion Tow has a contract with the parking lot to collect this fee from those who have illegally parked in the lot. The consumer also paid $15 for the parking lot fee to the Tow attendant, which they should have paid to begin with in exchange for parking in the private lot for the entire day--instead of $40 on the street for the day! When a customer eats at a restaurant they are required to pay for the food. In a parking lot, if you park there, you are required to pay for the parking. Otherwise, the consumer is breaking the law. From the attendant, I have learned the complainant parked in the private parking lot and failed to pay for the parking there. In lieu of towing or other remedies, their car was booted. When the party returned to their vehicle, they called the attendant to remove the boot, and the attendant did so. He collected $115 dollars from the consumer, which they paid for by cash. The consumer was offered the option to pay by credit card but refused. Zion Tow uses Square Card reader which would also allow a receipt but the customer declined. The customer opted instead to pay by cash and was then offered a receipt which was also declined. Zion Tow provided the $15 to the private parking lot for the parking fee and has accounted for the $100 fine in its own records. If there is a problem, then the problem seems to be with the Town of Springdale's parking signs on the street, and not in the lot. The consumer apparently paid on the street, and apparently read directions on how to pay there, but then opted to park in the private parking lot, instead of on the street where they had paid. Choosing not to park along the street where they had paid a fee to the Town but instead pull into an off road driveway is peculiar but not the problem of Zion Tow. By the complainant's own admission, they were refunded the amount they paid to the Town of Springdale by the Town of Springdale, because they did not park on the public street. If signage is a problem, perhaps it is the Town of Springdale with this problem, or, more likely, however, the consumer failed to read and follow directions both on the street and in the private parking lot, causing significant effort and work to the lot, the towing company and the Town of Springdale, for their own failure to read and following directions. They left the public street, entered a private driveway after exiting off the main road and then entering a separate unpaved parking lot where they expected to park after having paid on a street for Town public street parking. It is expensive to police the parking lots, and Zion Tow was doing what it was hired to do by the parking lot--police consumers who have not paid in a private lot and where fines and directions are clearly posted. Laws protect the private property owner. IIf the complainant persists in this complaint, Zion Park will be happy to file a trespassing complaint in the local court system, which will require the consumer to come for an appearance and will likely be a greater expense to the consumer. The consumer has already admitted to having parked in the private lot and failed to pay. The consumer wants to argue that the signage was not adequate, but clearly, everyone else in the lot read and followed instructions. The complainant has also clearly admitted they failed to read and follow both the Town signs and the private parking lot signs. If Zion Tow refunded this consumers fine and/or parking fee, it would send a message that anyone can park in the lot without paying, disregard posted warnings, contest the fine and park for free anywhere they like. This would not be a fair or good message to send where the business is about paying for parking, and policing those who fail to pay, and would reward this consumer for bad behavior on a day where everyone else in the lot followed directions faithfully and paid for parking in a private lot. A precedent for refunding money for parking would be harmful to the parking industry in both government and private parking areas if consumers are allowed to believe they will just get away with parking illegally. And, it would be wrong for a Towing company to have to pay for doing what it was hired to do, and it's client is not the consumer but the private parking lot. Further, if Revdex.com allows a complaint to stand against a tow company for doing its contracted job, then there is something wrong with the Revdex.com.Zion Tow will not refund the fee for parking or the fine for having parked illegally. Thank you,Melanie T[redacted]
Complaint: [redacted]
I am rejecting this response because the response is not factual and actually, contradicts itself.I am seeking to be reimbursed being unfairly booted and the resultant $110 boot fee. I am not trying to get out of paying a parking fee which is clearly evident as I paid $40 at the Village kiosk. I would be more than happy to pay Zion Park! parking fee of $15 had I known I needed to.This leads back to the original problem. The signage is not clear. I do not remember seeing any sign identifying the lot as being PRIVATELY owned. If there was a sign there at that time, it must not have been big enough to recognize, because we were not the only people who fell into this trap.You state: It is also noted that this party is the only party that day, and even that week to not pay for the parking as posted by signs at the exit, entrance, large kiosk which must be walked by to exit the parking lot, and other signs in the lot.This is totally untrue, because we were not the only cars in the lot that had been booted. I would estimate there were at least 20 others I saw. We conversed with some of these people and they had the same confusion and frustration.A reputable business should have records for these boots. BTW, we asked for a receipt, but it was just a note written on a Zion Park! envelope. I have attached it herein. No official record appears to have been made and that is supported by your statement above stating that Zion Tow! had only 1 party (us) that failed to pay the fee over the entire week. Seems like the driver must have pocketed the cash… Or the records are not good.If this complaint is “against the parking lot and its signage and its payment methods” as you state, then who is owner of Zion Park! ? I was unable to find any contact information for this business which hires ZionTow!. Please provide this information so ZionPark! can answer this claim.
Sincerely,
[redacted]