Ziotech Corp

Revdex.com:Just wanted to notified you that the above company responded by returning my tabletNo explanation as to why it took so long but what's important is that they complied Thank you for the help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Today, I went to pack my tablet to send back and when I picked up the box to tape it closed, the tablet came onI didn't even touch it. I do still need my charger back, because it won't stay charged forever and it wasn't returned with the tablet.Thank you for attention to this matter.*** ***

Hi Bertha Bejarano,   We received the complaint in the mail today. Please see copy on the attachment. We spoke to the customer after the complaint was made and we provided a prepaid label to send the tablet to us for repair and we will send the charger back with the tablet. Unfortunately, we...

can not refund the amount for the repair. We will definitely honor the 2nd repair which is unusual for customers to send their tablet to us twice. If you have any questions, please let me know.   -- Thank you,   [redacted] Ziotech Corp. [redacted] Tel:[redacted]

Revdex.com:Just wanted to notified you that the above company responded by returning my tablet. No explanation as to why it took so long but what's important is that they complied.  Thank you for the help.

Initial Business Response /* (1000, 8, 2015/11/23) */
Dear Ms. [redacted],
We are very sorry for your experience with us. We have repaired your tablet and it is on the way to you. Here is the USPS tracking number for your reference.
XXXX XXXX XXXX XXXX XXXX XX
Please let us know if you...

have any problems with your tablet.
Thank you,
Digi-land Customer Service
X-XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 10, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Computer was returned without charger. Replacement charger was used and original charging problem remains. Would appreciate original charger sent back.
Final Business Response /* (4000, 12, 2015/12/09) */
Dear Ms. [redacted],
We have shipped out a new charger to you. We do not take responsibility of accessories sent to us that is not our brand. We can only ship out chargers that came within our box when you purchased the tablet. Here is the USPS tracking number for the Digi-land charger for our tablet:
XXXX XXXX XXXX XXXX XXXX XX
Thank you,
Digi-land Customer Service
Final Consumer Response /* (2000, 14, 2015/12/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The resolution is accepted at this time. The computer was returned to owner without original charger, which was sent with computer. New charger has been shipped out to owner.

Initial Business Response /* (1000, 5, 2016/04/14) */
Dear Revdex.com,
Thank you for providing us information regarding a customer's complaint. Unfortunately, our manufacturer's warranty states we do not cover cracked screens or physical damage so we provided customer with the repair cost then customer...

contacted Revdex.com. Please note there is no time limit on physical damage. We have had customer break their tablet less than 5 days and take responsibility and gets the tablet repaired. We are very sorry the customer did not read the warranty so in conclusion, our manufacturer's warranty does not cover cracked screens no matter the time.
Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I provided response within 5 days 5 days for a screen to break has to be a faulty screen therefore should be fixed and as a company that wants to stay in buisness you should do what you can to make your customers happy I can see a month old year old a year old but not even a week come on here
Final Business Response /* (4000, 13, 2016/05/02) */
We have had other customers had their screens cracked less than a week and paid for repairs. The time period is not an issue. The point is that we do not cover cracked screens and we even waived labor fee. This customer does seem like she would like to meet in the middle ground unless everything is free and unfortunately, we can not offer that now. Do you think the Apple company which is an extremely larger company will waive all fees for a cracked phone or tablet? They would not even waive labor and we know because we had employees who had this same issue and they would not even come to a middle ground. We are very for the instances and we wish you the best of luck. Please note: Our offer to waive labor will expire in 2 weeks from today's date. Thank you Revdex.com for your patience in this matter.
Final Consumer Response /* (4200, 15, 2016/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Actually Apple was very understanding when I had problems with my battery and did waive all cost since it was less then a week battery would not charge I refuse to pay a penny and will tell everyone I know not to buy your product if something breaks that soon it is a problem with product I was told by a computer tech that it was a screen issue and that from looks of it the screen was bad when bought I hope nothing but the worse for your company