Zip Post Reviews (1)
Review: On Saturday 12/14/2013 I contacted Zip Post via phone seeking shipping fee information regarding some electronics I want to ship to Vietnam. The customer service believe named [redacted] told me the cost ($80 shipping fee for ipad mini and Samsung Galaxy Tab 3 going to Ho Chi [redacted] City, Vietnam and $60 for Samsung Galaxy Tab 3 going to Hau Giang or Can Tho, Vietnam) over the phone. Upon arriving at the store, [redacted] assisted me with the shipping requirement. I filled out two shipping forms. One shipment involve an iPad mini and a Samsung Galaxy Tab 3 (tablet) going to an address in Ho Chi [redacted] City, Vietnam. The cost was $80 total. The other shipment involve a single Samsung Galaxy Tab 3 table going to Hau Giang or Can Tho, Vietnam, which cost $60 total. I paid Zip Post for both shipment which total to $140. I even signed the shipping agreement for both shipment. Then on Sunday 12/15/2013, I got a called from Zip Post (perhaps the owner or manager)asking for more shipping fees. He told told the store made a mistake in its calculation and that I should pay the difference of $50 for the Ho Chi [redacted] City, Vietnam shipment otherwise he will not ship the package. I tried to reason with the guy but he didn't allow me to. He told me to come by and pick up my stuffs. He wouldn't allow me to finish my thoughts. He was unprofessional with total lack of customer service. I came to Zip Post within the next hour or so. Upon arrival, I told the customer service guy that I'm not sure why he's asking for more money when I've paid for the service that was agreed upon. I told him that Zip Post clearly does not post any shipping costs information within the store. How can he just randomly ask me for more shipping costs without displaying proper information and not to mention, the payment and agreement I've already signed. The request for additional fees were just fraudulent and the store's business practice is just simply deceptive. I picked up my stuffs and shipped at a different location ([redacted]) for the same costs.Desired Settlement: 1. Request a formal letter of apology from Zip Post. 2. NO more deceptive business practices. They should post shipping information within the store so that customers can view them. They cannot randomly add more fees without justifiable cause. A break-down of equipment list and its shipping cost would be proper. 3. Perhaps improve the unprofessional customer service. Stop with these arrogant and rude remarks to customers especially threatening not to ship their packages.