Zip Products Inc

We have contacted the customer directly. The car cover has a 4-year warranty by the manufacture. It is made in the USA by [redacted] and is custom fit car cover for a specific [redacted]. It is not available locally or through a retail auto parts establishment. Zip Products, Inc. has offered to send a...

call tag to pick-up the car cover and replace it at no charge to the customer.

Review: On 5/14/2014 I purchased a 05-13 [redacted] car cover order number [redacted] for $258.94. I have had this cover about 7-8 months now and it tearing everywhere. There are multiple holes on the cover on a car I barley even drive. Was asked to send it back for inspection, but what am I supposed to do until then ? It is the middle of winter and am I supposed to let my car sit in the elements until whenever ? I bought what I thought was a good quality cover and now I am going to be without one until who knows when. And in the mean time I have no cover nor my hard earned money. Plus pay I have to pay an additional $27 dollar shipping each way.Desired Settlement: I would not like to leave my car unprotected in the middle of winter. Im sure their has to be a company here that they deal with that can inspect cover locally and give me a replacement on the spot.

Business

Response:

We have contacted the customer directly. The car cover has a 4-year warranty by the manufacture. It is made in the USA by [redacted] and is custom fit car cover for a specific [redacted]. It is not available locally or through a retail auto parts establishment. Zip Products, Inc. has offered to send a call tag to pick-up the car cover and replace it at no charge to the customer.